1 Scout Albano Avenue, Quezon City, 1103 Manila, Philippines
#27 of 517 hotels in Manila
Guests' ChoiceBased on 76 hotel reviews
8.9Cleanliness
9.3
Comfort
9.2
Location
8.7
Facilities
8.9
Staff
9.5
Value for money
9.0
Free WiFi
10.0
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End of dialog contentReviewed: 22 May 2024
Chris
AustraliaIndoor pool maintenance Location: access to restaurants may be too near to drive but too far to walk
Excellent staff service Clean and spacious rooms Onsite parking In house food place and spa
Stayed in May 2024
Reviewed: 20 May 2024
Arcega
PhilippinesNothing
The good smell, cleanliness and accomodating staff
Stayed in May 2024
Reviewed: 20 May 2024
Aian
PhilippinesNone
Great customer service and rooms are clean, comfortable, and fully functional. There are also enough places to go to around the area if you just wanna hang out and relax with family and friends. Don't forget the nice breakfast and indoor pool!
Stayed in May 2024
Reviewed: 17 May 2024
Ronaldo
IrelandThe location.
Very clean and staff were very nice.
Stayed in May 2024
Reviewed: 14 May 2024
Jeselle
SpainNone
Spacious and very comfortable place to stay. We also enjoyed out time in the pool.
Stayed in May 2024
Reviewed: 9 May 2024
Che
EstoniaHonestly, I did not like the staff. As a local with a foreign partner, they almost ignored me and kept talking only to my partner. They should be professional with all guests and not be subjective. Feel free to accommodate everyone, not just someone you think has money. I paid for the booking and personally chose this, not him. 😄
The room is spacious; it feels good to have this place after a tiring day. The food is also excellent. Clean and cozy.
Stayed in May 2024
Reviewed: 8 May 2024
Andrei
United KingdomNothing
Absolutely wonderful.the staff is amazing and very helpful., always happy and ready to help. Rooms are big ,bright and very nice. Bed is a cloud,very comfortable. Will definitely come back
Stayed in May 2024
Reviewed: 6 May 2024
Genevieve
PhilippinesA bit noisy outside.
Stayed in May 2024
Reviewed: 4 May 2024
Christina
AustraliaIndoor pool maintenance can be improved
Excellent staff service Great facilities
Stayed in May 2024
Reviewed: 15 April 2024
Steven
United StatesPool seemed a little dirty.
Staff was very , clean rooms and furniture, breakfast buffet was delicious, wifi worked well.
Stayed in April 2024
Reviewed: 14 April 2024
Steven
BelgiumNothing, absolutely nothing
We stay here before over 14 days, everything was perfect.. breakfast was very good everyday different dishes to choose from, staff very friendly and helpful with all your needs. We had a problem with the shower we got immediately upgrade to a bigger room with bathtub, without extra charge. The staff is excellent in every way, they assist you in everything possible, in fact I have been travelling 8 times to the Philippines and this is in my top 3 spot all time. Thank you
Stayed in March 2024
Reviewed: 13 April 2024
Jhoan
PhilippinesNot all staff are attentive
Nice interior and spacious room
Stayed in April 2024
Reviewed: 10 April 2024
Ruta
SwedenNothing to complain about.
We have stayed at the hotel for 2 nights and were very happy with our choice. The room was very clean, quiet, and optimal size. The staff at the reception desk was very professional, helpful, friendly and always met us with a smile. Special thanks to Erica, Hera, and Rhadj. We booked our room with breakfast included and were very satisfied. The food was delicious and a lot to choose from. Thanks a lot to FNB/Patio staff Michelle, Daves, and Jason. In a couple of days we are going to Manila and going to stay at the same hotel.
Stayed in March 2024
Reviewed: 6 April 2024
Eric
United StatesI have to say this simply because the hotel is still probably adjusting to its policies as a brand new hotel. I think the gym hours have to change into an earlier time because 0900 seems a little bit late. Nevertheless, the staff still accommodated my request to use the gym earlier which is huge plus. The gym needs to have sanitizer available to wipe off the equipment before and after use. Also, I think the shower gel in the shower needs to improve. At first the gel felt like a real gel, but after a few days I feel like it's mixed with water. Hopefully the management remain consistent with that. Otherwise I have no other complaints. I will definitely return here.
I love the staff including day and night staff and the security. Shout out to Justin, the night shift manager who remained consistent with his professionalism and common courtesy that truly embodied excellent customer service. Breakfast options were great, rooms were clean, and the purified water in the room tasted clean
Stayed in March 2024
Reviewed: 1 April 2024
Lizamyl
PhilippinesVery strict on rules but we do understand
New facilities
Stayed in March 2024
Reviewed: 31 March 2024
Alvin
Philippinesnothing
all
Stayed in March 2024
Reviewed: 29 March 2024
Gabriel
United StatesI absolutely didn't like the neighborhood. You can't walk around because "there is nothing", and it's extremely polluted and entirely unsuited for tourism.. I wouldn't book in Quezon again, period, I'd look for another neighborhood, like Makati.
Hotel is great, service is good. Very clean and pleasant, a good value.
Stayed in March 2024
Reviewed: 27 March 2024
Markaddun10
United StatesOur shower drain wasn't draining well, but staff fixed it quickly!
Very helpful and welcoming Staff! Would book here again!
Stayed in February 2024
Reviewed: 24 March 2024
Dennis
GermanyActually, there was nothing to complain about. All good.
Very clean and big rooms. Super friendly and helpful staff. Good value for money. Can just recommend to stay here!
Stayed in March 2024
Reviewed: 17 March 2024
Jon
AustraliaBreakfast is amazing
Stayed in March 2024
Reviewed: 6 March 2024
Brooke
AustraliaPool was not warm or enclosed to prevent noise and soot.
I liked everything about this accommodation. Very clean and extremely comfortable. Staff amazing 👏 the kids had their own room and big king in ours.
Stayed in February 2024
Reviewed: 5 March 2024
Syla
Saudi Arabianothing
I had a very wonderful 12-night stay in Ardenhills Suites. Every staff member I encountered, from the reception and hotel restaurant to the cleaning staff, was delightful and eager to help! I commend Justin, Hera, Raj at the front desk, Jason and his team from the Patio restaurant, Jomari of the Concierge team, and the cleaning staff on the 6th floor for their exceptional service. I have stayed at dozens of hotels in Manila, and this one was at the top of the list of best stays/experiences ever: spotlessly clean and spacious room, modern furniture, and extremely comfortable bed. We will come again!
Stayed in March 2024
Reviewed: 2 March 2024
Ruth
PhilippinesIf you book 2 beds, there are not enough power outlets on the other bed because there is a lamp shade plugged in and that is the only outlet on that side. There are many choices of food on the breakfast buffet, and the presentation is good, but the taste of the foods can be improved.
The room is clean, spacious, and cozy. The room aircon is cold and quiet. The staff is truly accommodating, friendly, and attentive. They could sense if guests needed something. They all have the initiative to offer their services. The speed of their service is outstanding, they responded quickly to my requests, no matter if it's night or early morning.
Stayed in February 2024
Reviewed: 2 March 2024
Rok
SloveniaWe like the place so clean and the staff are really nice everyone greets you with a smile. The food is really good and we really love the homemade pastry just love it.. great food, great place ,great people the ambiance is nice we had a nice wedding anniversary date.
Stayed in February 2024
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