Nothing

Friendly - Helpful - Professional Staff, Accessible Location, great facilities

Stayed in May 2024

very clean and fancy the food is great dinner, launch and especially breakfast

Stayed in May 2024

Very well maintained, front staff was excellent with their service and extremely accommodating with our requests being a large party family of 11. We appreciated being acknowledged with every encounter with staff members.

Stayed in May 2024

Nothing

Nice modern hotel with big comfortable room. Good facilities, restaurant, gym and pool. Friendly staff and good location in central part of town

Stayed in May 2024

The staff in the restaurant is not friendly and helpful. They don’t seem to understand customer service.

Friendly staff

Stayed in April 2024

breakfast was not good

staff at front desk were very considerable.

Stayed in May 2024

We loved the breakfast! Everything was delicious 😋

Stayed in May 2024

Professional, friendly staff, clean, good location, pool, airport shuttle, spacious room, spa on site.

Stayed in May 2024

Location is great, rooms are big and the staff are amazing. Good selection at breakfast

Stayed in May 2024

Decent place to stay. Value for money. Nothing spectacular, but good enough. No complaints.

Stayed in March 2024

Breakfast was good but could have had more options.

Great value for money.

Stayed in February 2024

Nothing bad to say

Big comfy rooms. Swimming pool . Staff, breakfast . Very Clean and today through out

Stayed in April 2024

Breakfast was a bit same on a daily basis , but we still ate there

The staff at this hotel are amazing , they are what makes this hotel so good , made our stay fantastic , nothing is any problem to them

Stayed in April 2024

I liked the location and the availability of the airport shuttle! The breakfast was great in the morning. The large room was able to accommodate my 2 cousins, my mother, and myself easily. I would stay there again if visiting Puerto Princesa. I also would like to shout out ate Apple who worked at the tour desk while we stayed there!! She truly was so helpful and kind, and our trip would not have been as amazing without all of her help. Thank you, thank you again ate Apple!

Stayed in April 2024

Breakfast selection was limited and not well stocked.

Excellent standard of room, great central location, very friendly and helpful staff. Excellent airport shuttle service.

Stayed in April 2024

Good location for arriving at airport, they provided us a free shuttle pick up which was good. The rooms were nice and the breakfast was good quality and a lot of variety.

Stayed in April 2024

A wonderful hotel, nice restaurant, friendly staff very clean rooms and comfortable

Stayed in April 2024

Air conditioning. It's freezing in there when you enter from the outside, we saw lots of people shaking.

Staff was very friendly and helpful. The location is great, very close to the airport and the hotel offers a complementary hourly transfer. The breakfast was rich and delicious.

Stayed in April 2024

The Hotel restaurant did not have other milk alternatives (Soy, which is common throughout The Philippines). They did provide 'chunky' coconut milk as a milk alternative, however, as much as I enjoy coconut milk, it was not good on cereal. I also did not like the 'persistence' of the Tricycle taxi drivers that would sit around the front of the Hotel. We were 'introduced' to them by the Security guard when we asked him a question... We wish we had not.

- All staff are fabulous! Professional & attentive. - The Spa services are good. We had a relaxing, but firm (as requested), couples massage booking, & I had a pedicure which was also completed professionally. - The bed was a true King size & was comfortable. - Breakfast was good, however, only a small range for vegetarians. - The underground, secure parking for our rental motorcycles was also greatly appreciated.

Stayed in March 2024

Pool size

Stayed in March 2024

The staffs are very approachable and they always greet you with a smile.

Stayed in April 2024

Restaurant let the hotel down. Tried eating there twice and both times sent food back

Staff were excellent and very happy to help

Stayed in March 2024

The shower was terrible. When transferring water from the facet to the shower, it did not fully close so there was never any water pressure from the shower head.

The rooms were clean and staff were great.

Stayed in April 2024

The only negative note is that the room we check in had a musty smell. When we asked if we could change rooms, they showed me 4 other rooms to choose from .we chose the room which had more sunlight, which was okay. The housekeeping staff moved our belongings with no fuss to our new room.

The hotel is in a good location with a few restaurants close by. The baywalk is about a 30-minute walk or a 50 peso tricycle. We had breakfast included in booking, which had enough options for our tastes. We had an early checkout, and they made us a small takeaway salad for breakfast. The hotel gave us a free minivan trip to the airport. All the staff and security guards were extremely friendly, and we would have no hesitation staying at this hotel again.

Stayed in April 2024