Bathroom was small

New and location

Stayed in May 2024

None

Love the pool and rooftop

Stayed in May 2024

Nothing

Near the Mall. Awesome staff. They deserve a raise ! Breakfast was awesome good!

Stayed in April 2024

Same food served for breakfast

Staff are great and attentive Hotel is comfortable Very reasonably priced

Stayed in April 2024

Not much

Breakfast buffet was amazing!

Stayed in April 2024

We got locked out of our room twice.

Loved the breakfast buffet!

Stayed in April 2024

Perfect location and friendly staff

Stayed in March 2024

theres no comfort dining.. unlike other hotels

location, room and facilities, food... just perfect

Stayed in March 2024

Wifi not good at reception

Easy access, nice staff

Stayed in March 2024

We just didn’t get to spend enough time there. We spent two weeks and it went by very quickly.

Wonderful staff. From the moment we stepped foot into the hotel to check in we were greeted by at least a dozen front house staff with wonderful greetings to welcome us. all staff was extremely attentive and went out of their way to make sure we had a wonderful stay. The chefs at breakfast went out of their way to spoil us and accommodate our every need. The selection of food was wonderful, but the service was much better. All front and staff from Bellman to front desk to management. We’re all exceptional. You will not even find this type of service and kindness at the Ritz Carlton. If we could rate this a 20 out of 10 we would. The hotel is exceptionally clean from the rooms to the common area to the restaurants, spotless.

Stayed in March 2024

had to pay for capuccino during supposedly "free" breakfast

nice new hotel, wonderful staff

Stayed in February 2024

Nothing

Best location n I feel safe

Stayed in February 2024

Can't think of anything negative. I will be back.

Th staff was excellent

Stayed in March 2024

Breakfast was ok

Stayed in February 2024

None

Close to shopping malls

Stayed in February 2024

The TV service was sub par.....TV streaming was so slow that my Android phone operated faster in comparison. I was not able to watch a single streaming program. I did not realize that there was a pool available to us on the upper floors (not sure if it was highlighted in the brochures anywhere...or at check-in time....perhaps a gentle reminder during check-in would have been good). There was a smell of new construction in the air (like fresh cement) in the room and hallways that I found to be mildly bothersome (perhaps due to newness on the building construction?)…so air quality could be a little better. The bed linen was clean but there were some hairs in the corners of the bathroom floor (vacuuming not done often enough or just missed this time?). These small things is the difference between the very best hotels and the ones that aren't there yet.

Staff were super courteous (kudos to them). The restaurant food was of good quality....although one thing that I did not appreciate was on the breakfast buffet ...where corn syrup was being advertised as "Maple" syrup. I'm Canadian and know very well the difference. Suggest calling it syrup please! The SPA was excellent as well....highly recommended. The SM shopping concourse is next door and in that mall there is an Italian trattoria with very authentic cuisine called "PREGO" - highly recommended.

Stayed in February 2024

Elevators are used by a lot of other offices thus .less secure for hotel guests.. Cleaning of rooms are not consistent. Sometimes they come very late in the afternoon to clean up. One tea bag in the room if you want to use the kettle. Coffee drinkers have 2.😅

Room is very comfortable and big enough. Bathroom is modern and well designed.

Stayed in February 2024

I didnt like that the smoking area is on the street

I like the positive and always smiling staff.. :) Great food also

Stayed in February 2024

Everything was so good and clean. Service guys on the floor and the reception are the best 👌 .

Stayed in February 2024

We were locked out of our room a half hour before we were to be checked out. Slight inconvenience. Took some time to resolve.

The location was great. Walking distance to the main strip of the BGC. Spacious room.

Stayed in January 2024

It was a bit pricey. For the price, the TV at the hotel could offer Netflix and/or other modern streaming platforms instead of awesomely bad satellite TV channels. The Viva channel did take me on a nostalgia trip though, so there is that.

The rooftop pool with views of BGC and even the famous Manila sunset is hard to beat. The rooms were quite clean and comfortable, and the reception super friendly. The breakfast buffet had a lot of variety. To top it off, the hotel is literally next door to SM Aura and all the urban wonders of BGC (and the *embos too!) are right at your feet.

Stayed in January 2024

No orange juice at the breakfast buffet

Very friendly staff. Big effort from check in till check out. to make us an unforgettable stay

Stayed in January 2024

Breakfast was the same every day. For a longer term guest, this got a bit boring

Breakfast was good

Stayed in December 2023

The initial payment method was not successful Not sure was the issue.

Location, cleanliness and comfortabibity

Stayed in December 2023