The hotel is tired and worn out, the staff appear untrained and under maned. On checking in to the room a giant turd was found floating in the toilet. Despite asking for the bathroom sink to be unblocked the first evening of our stay, the first morning and 2nd evening we left after two days without this being resolved the shower in room 302 did not function unless held open. The TV in room 303 did not work despite reporting this the first evening it took 24 hours to be resolved. Breakfast was a disorganised free for all with insufficient staff and facilities to cater for the number of guest. We witnessed the kitchecn supervisor pick up used cutlery and place it back in to the clean for use containers. Get your barnan in the pool bar some help, he did a great job at trying to serve clients buy simply swamped with orders Four star prices for one star service

Location and beach

Stayed in May 2024

The property was tired and jaded It needs a refresh or refurbishment There was not enough food or service at breakfast

The location bad beach was good

Stayed in May 2024

Room

Breakfast

Stayed in April 2024

Plastic cutlery in the restaurant is tacky. No knives put out, had to ask

Great place for family fun. Lots of water based activities available. Huge pool area with poolside bar.

Stayed in April 2024

Breakfast very poor selection catering for local cuisine only, using plastic cutlery, milk for cereal in carton not standing in ice, rooms are looking tied and smell a bit damp on entering, this could be a really nice hotel with a bit more attention to detail,

Bed very comfortable, rooms big, location good, staff helpful, pool bar cocktails were good knowledgeable bar man, beach and pool area good,

Stayed in April 2024

The pool area is only avaible until 8pm which is too short .. Allow us to stay for at least until 11pm that will be better

The accessible pool area and beach area

Stayed in March 2024

The size of the room is very good but you can notice how old the building is. Add more food selection

The sunset in Canyon Cove is perfect.

Stayed in April 2024

No WiFi, really bad food, rice and fish for breakfast is not acceptable. In the evening the food was limited and barely warm. If you don’t eat rice or fatty meat you will starve. No option to get drinks other than water in restaurant. Nowhere to get snacks. Pool barman was miserable.

Location was great pool good, beach lovely

Stayed in April 2024

Sorry wrong block The view is very nice looking out to the ocean very nice beach but looking back to the resort it don’t look good at all .

Breakfast was cold I was disappointed cause I been there before it was much better . Our first night there we had a different room very bad no hot water air coming out the water pipe .my second booking next night different room much better . Just leak of maintenance looks like it’s going down hill . Not sure if Covid was a part of that but I’m not going back there in awhile ..

Stayed in February 2024

The hotel itself looked old. The lobby was nice but the rooms are showing its age. They didn't have rugs which was a pain when coming from the beach or coming from the bathroom. The menu on the Island Cafe was also limited.

The beach and pool were amazing and breathtaking. The water and the shore were clean and did not have any noticeable pollution. The breakfast buffet was okay, but the evening selection with the grill and the fire dance was one of the great experiences we had.

Stayed in January 2024

Understaffed. We called several times for services but it took a while to respond.

Big swimming pool

Stayed in December 2023

Well the spa wasn’t open anymore, a smoking area didn’t have any seat to relax, no shadow just under the sun and not even some umbrella.

Fantastic location with a private area and breach.

Stayed in January 2024

airconditioning was too noisy, no in-room wifi, hot-water is not hot at all.

breakfast, beach

Stayed in January 2024

Gym was closed. No massage available on site. Some food and drink was expensive. Bad signal on tv.

Location and staff

Stayed in January 2024

Expensive food and water activities. Old hotel room, patios.

Beach, relaxing ambiance, helpful staff The hotel is old and not well maintained, but it's manageable, value for money because it's not that expensive compared to nearby resort that we stayed before but you still really enjoy the beach, its sand and pool. It was one of the best beaches I saw in the nasugbu area. The water from the faucet is strong. The staffs are considerate.

Stayed in January 2024

room Insect in our room mosquitoes,cockroach,flies,flooded sink

Sea

Stayed in December 2023

The food on the buffet table was always empty and took so long to refill it. Same with the spoon, fork and plates. Needs to improve on the service.

I rate the stay- Fair

Stayed in December 2023

bad: facilities, room and building look old and dilapidated maybe not maintained during the pandemic, they badly need renovation and makeover, aircon was noisy, corridors and stairways are wet, there was no spa nor massage (even if their name is canyon cove hotel & spa which disappointed me), upon checking in room wasn't ready yet even if there were not much guests since it's a weekday, no wifi! far from the experience I had back in 2015

good: breakfast, location, beach side, quiet and peaceful since there were not much guests when we checked in, ample parking space, easy to find via waze, near Tagaytay I had a great experience here back in 2015 which is why I returned this year

Stayed in October 2023

No evening activities unlike better. Restaurant menu is reduced from before. Other resorts offer more

I always liked canyon cove because of the beach, pool acess from the main road. The breakfast is ok but they could add fruits and other variety for the price you pay, I expect extra on food. On the Sunday dinner, not much choice and lack of entertainment like a few years back.

Stayed in October 2023

No wifi available in the rooms

Good location

Stayed in October 2023

No internet, poor hotel service

Big And at the center

Stayed in October 2023

the air condition in our room, it all moist the whole room even the floor and the wall over night the whole room when we woke in the morning the floor is very slippery..

Stayed in October 2023

There are dust falling from window to day bed, malfunctioning shower heads, old and rusty refrigerator. The rooms need improvement. The food in restaurant is not hotel quality and yet pricey.

Clean beach and pool area.

Stayed in September 2023

The toilet leaked and the shower was difficult to operate, you had to hold the knob for the shower for several minutes before the shower would stay on. No hot water.

The breakfast was good but limited selection.

Stayed in September 2023