Lack of options on TV, basically watched u tube mostly. Front desk staff not very accomodating, asked if they could ring a taxi for us, they told us they don’t do that. Asked about tourist attractions, again. Told that they have no relationship with tourist operators and couldn’t help. A bit far from malls

Modern, very spacious rooms, clean and well maintained. security and room staff very friendly. Breakfast was good with some variety. Clean environment. Dinner options pretty good. Manager was very accomodating and very interested in feedback.

Stayed in April 2024

Nothing

The staff and the 2 guard in the main door.

Stayed in March 2024

None

Hotel Casiana is strategically and conveniently located near the renowned sceneries and best restaurants at Tagaytay. The hotel is very clean with complete amenities and friendly/ accommodating staff. It is worth mentioning that my family enjoyed the 3 bedroom unit of the hotel with fair price and all of us loved the sumptuous breakfast.

Stayed in February 2024

A bit far from the center , but easy to take jeep from the back yard of the hotel

Spacious, Clean

Stayed in January 2024

Bed was more on the hard side. A bit higher priced than other hotels in the area. Would have to have a better view from our room, the main room was nice and big but the second bed was very confined. Also thought it was a full kitchette, it lacked counter space.

Staff was great, good selection on brunch. Newer hotel compared to others in the area. Very light and airy atmosphere. Ample parking but a bit far.

Stayed in November 2023

None

Clean and very staff

Stayed in November 2023

The buffet setup was really bad during our stay. We lined up at around 9 am which should have been the tail end of the buffet so we were expecting shorter lines. However, the buffet was so backed up. They reasoned out that they had an event but that is honestly not an acceptable excuse since that should have been factored into their capacity planning. There was a lot of missing food and trays were not refilled on time. The setup already became messy with food splattered around the serving trays. It was an unfortunate incident in our otherwise great stay.

We got a 3 bedroom suite and it was one of the most spacious hotel rooms we've been to. Unlike most hotels that just provide joint rooms, we had one big space all to ourselves. The air conditioning cooled the room well even during the afternoon. The Wi-Fi connection was reliable and fast enough for streaming movies. The bathrooms were spotless and the water heater worked properly. The beds and pillows offered the right amount of support. The staff were also very helpful and courteous.

Stayed in August 2023

None

Cleanliness of the facilities and spacious room and very accomodating staff

Stayed in September 2023

Hot water wasn't fixed after I told two staff members nothing was done until I raised it to their services desk

Staff were super friendly and helpful

Stayed in August 2023

Great toilet facilities and very spacious rooms plus beds were comfortable.

Stayed in June 2023

limited food option

location friendliness

Stayed in April 2023

We had dinner at the resto on our first night. Order took very long to prepare. One of our original orders wasn't available but the resto made up for it with a free dessert.

Wide selection of food for the buffet breakfast. Very clean from the lobby to the room and all other facilities. Very courteous and helpful staff. Comfortable bed in the room. Unlimited supply of drinking water. We had a tour early morning of our 2nd day and the restaurant staff prepared a packed breakfast even before the resto opened. Contrary to what it says on Booking.com, the hotel has onsite parking which is guarded, and complimentary wifi.

Stayed in April 2023

just the options in their breakfast buffet

Everything about it except for the options in their breakfast buffet. Otherwise, the airconditioning, block curtains, the flooring. It's really good for the family. The heated pool is superb.

Stayed in April 2023

Just need to clean the pool, the tiles are quite slippery

The breakfast buffet has more variety. The pool was heated

Stayed in March 2023

I love that everything is clean and staff are super nice..

Stayed in March 2023

Breakfast was OK and doesn't have a lot of varieties in meals.

I liked the cleanliness and comfortable spacious rooms in this hotel.

Stayed in January 2023

No service elevator so it will be a good experience when you ride an elev with a huge pushcarts (not the hotel trolley, more like trash-pushcarts)

Clean, near dinner spots, room was spacious

Stayed in September 2022

the breakfast food is already cold

its very clean and new

Stayed in July 2022

none

Very clean and great location.

Stayed in July 2022

Selection of breakfast meal is less. Utensils is not not ready have to wait for 10mins

Good meal for breakfast offerings. Food taste is great,proprty ambiamce is very good :)

Stayed in July 2022

All the staffs are accommodating. Room is clean and all facilities are working and new

Stayed in July 2022

breakfast can be improved

very kind and accommodating staff. clean facilities and good implementation of protocols.

Stayed in July 2022

Limited choices for food Food should be improved. Cold and bland breakfast Plastic decors including plastic flowers for center tables

Large rooms Good and courteous staff Generally neat and clean property Parking areas - adequate

Stayed in July 2022

Breakfast need to be improve , the staff need to be attentive for the food and utensils availability during the breakfast.

Location, staffs and cleanliness.

Stayed in June 2022