None.

Location in Makati Avenue near many entertainment spots, Poblacion, and just a few minutes away from Glorietta, Greenbelt and Makati’s CBD. Very convenient. The room was clean! The rooftop bar was the best of all, sunset views are just lovely. Shout out to the staff there Bea and Pat who were very kind to assist us.

Stayed in May 2024

I felt management could have done better to assist me with a request. We were good paying customers, spent 4 nights there and ate everyday to the cafe and rooftop. We also got massages at the spa. I requested some type of freebie or discount for Mother’s Day since they had a Mother’s Day promo going on. But because I didn’t book that package, they wouldn’t give me any of those perks. I felt that was a bit unfair considering we spent well over the amount we would have paid for that package.

Comfortable bed and clean room. The gym is nice. Spa was excellent. The food in both the cafe and rooftop was absolutely perfect. The breakfast buffet was probably the best buffet I’ve ever had. The staff was super friendly everywhere we went.

Stayed in May 2024

Amazing staff, rooms were spacious and clean. Location was central to the shop. Foods was good lots of choices. Highly recommended.

Stayed in April 2024

Not enough lifts for tower this size , long waits and queues for the lifts at times. Also I phoned reception twice about the tv broken , first time they sent someone who was suppose to get the hotel technician but nothing happen . Then again I got no response the next day . Frustrating when using a hotel as a stopover before long haul flight following day.

Location is good , bar/restaurant on roof is cool and pool looks really good. Room was spacious, comfy, clean . Easy to get taxi outside . Late check out was a good option and reasonable price .

Stayed in May 2024

The surrounding neighbourhood is not nice, it feels unsafe

Excellent restaurant service with good views of the city from the top of the building and a very pleasant atmosphere at the pool

Stayed in April 2024

Nothing

Service was amazing

Stayed in May 2024

Room kind of dark…not enough lights in room … but bearable

Everything… great location great water pressure in the shower ( unusual for Philippines) big room with great ac

Stayed in May 2024

Only complaint was the AC unit is aimed right at the bed so it was quite chilly which isn’t necessarily a bad thing considering the ongoing heatwave :)

The view. The breakfast buffet. The staff. The Pool. The surrounding area. Loved it all.

Stayed in May 2024

Lift waiting times

Great Hotel and Facilities.

Stayed in May 2024

The Spice and Firefly restaurants were very good with exceptional and friendly service. The rooms were quiet and very clean.

Stayed in May 2024

The bed corners are horrible. I hurt myself many times during my stay. My scars will be my memory of the hotel.

The brunch restaurant was beautiful

Stayed in May 2024

restaurants

room

Stayed in April 2024

Can do with a paint job

Excellent staff, food and facilities

Stayed in May 2024

I would like a separate conditioner in the bathroom. That's all I can think of. Lol.

Staff service was excellent. The room was comfortable and spacious. Great view. Good facilities. Reasonably priced. We're a repeat guest of this hotel.

Stayed in May 2024

Close to the red light district. Many of the guests only come because of that.

The rooms have a good size. Staff is friendly. The roof terrace is nice for dinner.

Stayed in April 2024

I could tell you that the rooms and beds are super comfortable (they are) or that the view from the rooftop swimming pool is stunning (it is), but I will emphasize on something else. During my stay, I suddenly had a medical emergency that required rushing me to the hospital in the middle of the night. The staff were ready with a wheelchair and the hotel shuttle and did more than I could even hope for, to take care of me during and after the event. Thank you so much guys! In a crazy city like Manila, safety is the ultimate luxury and you will definitely be safe at City Garden Grand.

Stayed in May 2024

None

Rooftop pool

Stayed in April 2024

Maybe the rooftop bar should have music playing during sunsets to make the place a lil more interesting. We could just hear ppl talk and was quite noisy!

Location is superb, the rooftop restaurant has good views. Rooms are spacious and staff are friendly l!

Stayed in March 2024

Nothing.

The Rooftop bar and restaurant were amazing, the staff were so friendly and helpful they even allowed me an early check in to the room. The room was clean and comfortable and the bathroom was sparkling. Location was very busy outside on a main road but it was silent on the 28th floor.

Stayed in April 2024

Elevator speed, WiFi connection, pool situation - very loud during afternoons as many kids use it for swimming

Location was extremely good, very spacious and comfortable clean rooms, very good gym

Stayed in April 2024

No aircon in the hall way and elevator! The front facade is sloppy, in an angle that it slightly a hazard to trip over,

Location, comfy beds, cleanliness, friendly staff

Stayed in April 2024

Rooftop bar and pool. Excellent customer service!

Stayed in April 2024

The lifts. Unless you’re prepared to go to the ground floor and back up to your floor, you could wait for 15 minutes. Everything else about the hotel is great

Like everything about the City Garden Grand except the lifts. Come on guys sort them out and I’ll happily give you a 10

Stayed in April 2024

-

The shower was amazing. The staff was lovely.

Stayed in April 2024