Punta Engaño Road, Lapu-Lapu City, Cebu, 6015 Mactan, Philippines
#17 of 69 hotels in Mactan
Guests' ChoiceBased on 1026 hotel reviews
8.0Cleanliness
8.7
Comfort
8.7
Location
7.3
Facilities
8.4
Staff
8.8
Value for money
7.5
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 May 2024
Vanina
United KingdomFood too pricey for what you get. Location is too far and you have to go thru a rough road. But its not the hotels fault. Weve booked this hotel because we havent got plans of going to town. We just need to relax for few days after a long journey from London to Cebu.
We stayed in a nice room with seaview. Loved the infinity pool. Breakfast is ok, my english partner tried the taho and finished all of it. Special mention to ENAN who is always helpful and cheerful every morning.
Stayed in May 2024
Reviewed: 22 May 2024
James
AustraliaThe rooms are ok, but not great for a 5 star hotel. No sleepers were available. Rain shower mechanism didn't work, and we had to use the hand held shower.
Breakfast was awesome, and there was plenty to choose from.
Stayed in May 2024
Reviewed: 21 May 2024
Alex
BelgiumPrice
Swimming pool Food
Stayed in May 2024
Reviewed: 21 May 2024
Aga
SwitzerlandGreat service and facilities . Nice place for a short getaway
Stayed in May 2024
Reviewed: 20 May 2024
Ziryappie
PhilippinesThe road going to dusit is a huge turn-off.
Everything in the hotel
Stayed in April 2024
Reviewed: 12 May 2024
Anjanette
AustraliaI did find it quite expensive, like 14 AUD for a bottle of mineral water kind of expensive. I also found front desk staff unapologetic for long waits for our room to be ready.
The hotel is lovely, very picturesque.
Stayed in April 2024
Reviewed: 8 May 2024
Imelda
PhilippinesThe rare should be lower because the beach is inland . Rate was just same as sheraton and sheraton has a better beach facing the sea. The breakfast buffet was extensive alot of choices but nothing stands out in taste. Quality should be improved over quantity.
Sunset from the Infinity pool
Stayed in April 2024
Reviewed: 5 May 2024
Douglas
South AfricaSpeed of service was an issue. Once had to fetch my own drinks 20 minutes later after ordering from the pool. Room service takes 40 minutes to an hour for things like side dishes or hotdogs which take minutes to make, and items often forgotten. We waited more than an hour for 2 margarita pizzas at the sports bar (we were one of only 3 tables there). In fairness we complained about all this after 2 days and we were given very special treatment for the rest of our stay.
The facilities are outstanding, our little one loved the kids play area. Staff and management very open to negative feedback and act quickly to resolve problems.
Stayed in April 2024
Reviewed: 1 May 2024
Sharlène
FranceIt’s a little bit far from CEBU City
The swimming pool and the breakfast
Stayed in April 2024
Reviewed: 1 May 2024
Acett
United StatesIt’s nice and clean
Stayed in April 2024
Reviewed: 28 April 2024
David
United Statesfood was over price for what you get. It would be nice to cheap fresh fruit options and more free drinking water because when you are trying to work a lot in the gym during your stay you need the stay hydrated. Other then that this very nice hotel
The room was nice, the pool and gym where very good. I went to this hotel mainly for the gym.
Stayed in April 2024
Reviewed: 22 April 2024
Richard
NetherlandsWe stayed here before, end of 2022. The feeling between then and now is that there are less amenities in the room. No laundry bag, only two towels, limited cans with shower gel and shampoo and the conditioning was even missing. Looks like the hotel is doing their best to be good for the environment while they also think about saving money to keep the room price affordable during this period with high inflation. Not all decisions are bad but two towels and no conditioning while all the Filipina’s with long hair use it…….thats a wrong way of saving money. We called the reception and additional shower gel and shampoo was delivered, should not be the case. The price for the breakfast and diner buffet are rather high, but we can’t complain about the quality of the food.
It's a great place with spacious and clean room with a fantastic view (if you paid for Seaview). Beds, shower etc are comfortable. An extremely large infinity pool, not too crowded even though it’s a big resort. It feels relaxing and the drinks near the pool are affrordable. The restaurants are excellent, the breakfast buffet is very very good (my wife liked the Taho man, you can’t find him anywhere except at Dusit), the staff is fantastic.
Stayed in April 2024
Reviewed: 22 April 2024
Natasha
SingaporeMaybe better transport to the main city centre, like with a shuttle service.
Excellent service and great food! The staff was attentive to my every need. Facilities were clean and well taken care of, and restaurants served a good variety during the buffets.
Stayed in March 2024
Reviewed: 18 April 2024
Rene
SwitzerlandIn general, the only noticeable minus is the pricing. Sure, this is a high-end resort, but even for that category it's pricey and at times feels like it's simply too much. Accommodation price seems justified, but for example prices for drinks or seafood buffet are definitely very high, and seem hard to justify on this level.
It really is a fantastic place. A very large resort area with multiple restaurants and bars, all of them good to very good. A decent private beach (as some reviewers mentioned the water is too shallow - maybe just check the tide times and have a swim when it's high tide, it's totally fine then). An extremely large infinity pool so it looks like it rarely ever gets crowded and feels nicely relaxed. The restaurants are excellent, the breakfast buffet is very very good, the staff is nothing short of fantastic. Bear in mind, as some reviewers mentioned, this is a resort in a rather secluded area. You'd need a taxi to get anywhere else, unless you're fine buying stuff from nearby Sari-Sari stores or grab a beer with some local guys in a scruffy bar (which I'd actually recommend for a change of scenery). The resort character is exactly what you're here for though and you can see the location beforehand, so I don't see what's to complain about it.
Stayed in April 2024
Reviewed: 11 April 2024
Carole
AustraliaI really disliked the market stalls in the foyer. To be greeted by this creates a sense of chaos when arriving at the hotel, not a good impression. Music around the pool is really loud and not relaxing at all. Pricey for what you actually get.
Breakfast options were great. Huge selection. Great service from trainee Mac. Very attentive.
Stayed in April 2024
Reviewed: 10 April 2024
Vera
IrelandThe room was a bit dated.
Buffet, exceptionally clean beach, very attentive personnel.
Stayed in April 2024
Reviewed: 9 April 2024
Anna
PhilippinesNone
The pool was excellent. The food was great. The staff are so friendly, helpful and courteous. Specially Enan the manager.
Stayed in April 2024
Reviewed: 7 April 2024
Joanne
United Arab EmiratesThe beach is extremely small and the breakfast isn’t as varied as expected.
We arrived over Easter weekend so the hotel was extremely busy. The hotel ran out of most dishes in the sports bar and breakfast was chaotic. However once many guests checked out the hotel was calm and beautiful.
Stayed in April 2024
Reviewed: 27 March 2024
Carl
United Kingdom2nd visit here, and the staff did not seem as happy as the previous visit
The pool is fantastic, the food is fantastic
Stayed in March 2024
Reviewed: 26 March 2024
Whitney
Hong KongWhile the breakfast and BBQ buffets offered good variety, there weren't many options for toddlers outside of those times. It was disappointing that the evening buffets weren't always available. Be aware of potentially loud music by the pool, especially in the evenings. This was disruptive, particularly with a young child trying to sleep. Hesitant to recommend this hotel for families with young children. However, for couples or travelers without young children, this could be a great choice.
We had a pleasant stay. The staff was fantastic! They were incredibly accommodating to our 1-year-old, and the room was spacious and comfortable. The breakfast buffet was excellent, and the BBQ buffet was also quite good. The playroom was a big hit with our little one, though it was surprising to find there was an extra daily fee to use it.
Stayed in February 2024
Reviewed: 19 March 2024
International
United StatesThe location is difficult to get in and out of from the city. Very isolated.
Breakfast was great! Great variety.
Stayed in December 2023
Reviewed: 18 March 2024
Kat
New ZealandOut of stock on a lot of items regarding food and beverage. Very disappointed by this as we weee there as a birthday party group.
Stayed in March 2024
Reviewed: 14 March 2024
Greza
Taiwani dont like the sink and my room view..
breakfast is good and the location is awesome.
Stayed in March 2024
Reviewed: 9 March 2024
Guilhem
SwedenStaff woke us up at 7:00 am and opened our door with no reason Messy lobby on our floor Lack of responsiveness of staff Mousquitos in the room
Comfort of the bed
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content