Maybe to improve a quality of shower.and additional chair.

More than expectations, big and nice room.

Stayed in April 2024

Nothing

Staff are friendly hotel is clean

Stayed in March 2024

about staff 🙌🫰🏻🫰🏻🫰🏻 perfect

Stayed in March 2024

A window with a view on to a wall, breakfast coffee is charged for each additional cup.

Absolutely clean place, comftable room, parking space, nice breakfast. Good restaurant in walking distance, friendly staff.

Stayed in March 2024

The bathroom tiles were slippery. i suggest you provide a removable rubber mat especially at the shower area. No in house restaurant. If you need to eat after bfast has been served, make sure you have a food delivery app to buy your food. Nearest restos are 5 min walk from the property They do have 24H limited beverage service (bottled water, juice and a few alcoholic beverages)

The staff were considerate. They informed me immediately when i booked that the triple room i got was located at the 3rd floor and they hotel doesnt have an elevator. I appreciated the gesture and thoughtfulness because i was travelling with a senior citizen so i was able to change my booking to a room located at the ground floor. The Queen Exec Suite is perfect for a group of 3, with an extra bed.

Stayed in February 2024

The hotel is not known by tricycle drivers. Staff needs more training in instructions for them.

The place is new just a year old. Staff are very helpful.

Stayed in February 2024

There is no lift.

Near the center. Clean. The staff are friendly

Stayed in January 2024

Hotel is not recommended for senior citizens with knee problems, atritis and gout because the hotel has no elevator.

Good location and easy to find. Near the coffee shops and restaurants. Staff are friendly and courteous. Bed is very comfortable and very clean. Well lighted place and with hot and cold water in the lobby. We really enjoyed our stay in the hotel. Breakfast is really good and many options.

Stayed in January 2024

There was no ref

Stayed in January 2024

No elevator

Very clean, freindly staff

Stayed in January 2024

Bed was very small

Stayed in December 2023

Only very minor improvement needed, such as shower water temperature not always warm enough, but nothing major.

We stayed here for 16 nights, so got a pretty good measure of the place. The room was clean, in good condition and a good size. The bed was very comfortable, and people with bad backs might be pleased to hear the mattress offered good support. The breakfast was good (would particularly recommend the tapa, and the pancakes were nice and fluffy) and the staff were polite and helpful, including getting a tricycle for me a couple of times, and responding swiftly to any requests. It was also nice and quiet during our stay and we didn't have any disturbances to sleep. Would definitely return next time we come back to visit the family.

Stayed in December 2023

It's clean, comfy and peaceful. Customer service is top-tier. l left my wireless earphones there for a couple of weeks and when I came back, they safely kept it and returned it to me. I really appreciate it.

Stayed in December 2023

No discount for senior citizens

Nice and spacious

Stayed in November 2023

There was no elevator available.

The bed was comfortable.

Stayed in September 2023

Welcoming staff. Nice modern ambiance. Very clean I must say. The towels are freshly washed. The bed linens and duvet are making you want to just stay and not go out of bed. A relaxing room. Plus, the toilet and bath are superb.

Stayed in October 2023

If there is an elevator, this hotel will be 10/10.

Everything.. value for money. Staff are courteous and accommodating. The rooms are spacious and the bathrooms are very clean.

Stayed in October 2023

The shower room

The room, facilities and foods

Stayed in October 2023

None

What you see in the picture, is the actual amenity of the hotel, the staff are very accommodating and the hotel is very clean

Stayed in October 2023

The only slight negative was the water could have been a bit warmer

Rooms are clean well maintained and staff are friendly Good Location in Naga

Stayed in October 2023

Dining area No access room for pwd

Cleanliness Kind Staff

Stayed in October 2023

We weren't expecting the hotel to have no elevator so my Mom who was not 100% at the time struggled to go up and the down the stairs that's slightly steep. It would be very helpful to be informed next time that our rooms would not be appropriate for elderlies.

The breakfast was phenomenal. We thoroughly enjoyed our breakfast. The room is clean. The staff are courteous and helpful. The location of the hotel is perfect for us because we avoided the traffic from peñafrancia. We owe our Mom's life to the staff of El Sancho. The assist they gave us was amazing. She had to be sent to the ER in BMC and everybody knew what to do and how to to respond. Thank you El Sancho. We'll be coming back.

Stayed in September 2023

No elevator

Super clean

Stayed in August 2023

Nothing! If you’re looking for a pool and spa, you are not the market they’re going for. This is for people who are looking for a comfortable stay!

My family have so many reasons why we loved our stay in El Sancho - the delicious breakfast, huge puffy pillows, very comfortable bed, great customer service, cleanliness (I can go on and on forever). What I do love the most about our stay is the amazing staff- they are very attentive, they have great communication and very thoughtful! They even provided a crib for my baby so my baby was able to catch up on her sleep after traveling from California. The facility is not only very clean but I also appreciate the quality of the materials, furniture and appliances that we were able to fully utilize in our space- you can tell they were carefully curated to make all their customers feel at home. We were in the queen suite and it’s very spacious with lots of storage. We were the most comfortable during our stay in El Sancho hotel and we stayed at maybe 5 places for our vacation. There’s so much to love about this little gem and I’m so happy we chose them.

Stayed in August 2023