Amazing hotel, beautiful lobby, hotel room was amazing on the 51st floor, breakfast was an amazing spread of different foods , staff was exceptional!

Stayed in April 2024

Honestly, the staff: going to the front desk was like a game of Russian roulette: you never know if the front desk person was going to be kind, disrespectful, knowledgable or indifferent. When you pay over 400EUR a night for a room, you hope that the hotel staff is trained accordingly and seamlessly to offer you an experience that is cohesive to the stars hotels boast about. Some female members of the staff particularly at the front desk were cold, distant and indifferent and it almost felt like you bothered them with your questions. It was such a shame for me because that hotel has a lot of potential to be even greater than it is but certain members of the staff are bringing its potential down.

Super clean and comfortable rooms. The pool was amazing.

Stayed in April 2024

Nothing.

The room and the bathroom were very clean and well appointed. Even had bedroom slippers that were thicker than usual. Moreover, I like that they had a nook where our luggages can be kept. Lastly, I thought that their location being next to Mitsukoshi was just great.

Stayed in March 2024

Dress code at the Peak was not disclosed at booking.

Great staff especially at the Peak. Shout out to Ton, John, Echo, Joyce and AJ

Stayed in April 2024

Solemn and beautiful hotel

Stayed in April 2024

We had 1 evening at No.8 China House. Excellent food! However the server took almost 30 minutes to take our order. Even a customer sat down after us got served first.

We LOVED everything about Grand Hyatt. Best hotel you can book! Beds are so comfortable, great facilities, 24/7 gym, beautiful spa area and excellent staff. From Matt checking us in, Genesis and Ivy warm welcome every morning for breakfast, Maricel on floor 6 and Shiela for the fantastic massage! I would recommend this hotel to everyone

Stayed in March 2024

The hotel is just amazing

Stayed in March 2024

The Cellar. I ordered a salad and the greens are wilted. I am disappointed and it cost P700 for a small salad to go.

The location. The breakfast buffet selection.

Stayed in March 2024

Aloofness of staff hospitality

The hotel is definitely Grand. It had an escalator to go up to second floor. Prime location to nearby malls and restaurants. The reception area is huge with high ceilings. Check-in was organized and smooth. Our room was in the 55th floor with an awesome view of the city. Bed was firm and comfortable. Great Wi-Fi. It It also included club access to their executive lounge on the 57th floor. The food was continental for breakfast, and happy hour you do get to enjoy wine and spirits with finger snack foods, and it has an even better view of metro Manila. Overall, for being a 5 star hotel staff interactions lacked warmth and sincerity. The hotel vibe felt business-like. The room itself did not feel luxurious compared to the other 5 star hotel we've stayed in Manila. The only good thing about this hotel is the view and the pool. We also ate in the Lobby/Bar lounge area, and the food was just basic. They do have other restaurants on-site which we didn't get to visit.

Stayed in February 2024

Shampoo dried my hair. No coffee cup.

The bed and bathroom. Free birthday cake.

Stayed in March 2024

clean rooms, comfy bed

Stayed in January 2024

Staff was otherworldly!

Stayed in February 2024

Nothing

Beautiful hotel, very luxuriously. We had an amazing view on Manila from the 55 floor and visited the rooftop on the 60 floor, which was also great! The location is the best we could ask for and the staff was very kind.

Stayed in January 2024

I like everything about the property, especially the customer service

Stayed in January 2024

Nothing

The room with 2 sinks are great. Bidet in the toitel, The Peak at night was so cool to hang and enjoy your night. Staff are well mammered.

Stayed in February 2024

Breakfast. Very limited choices.

Stayed in January 2024

A bit of walk from busy High Street pedestrian area.

Beautiful property with nice and clean rooms. Great breakfast buffet with a wide variety of food options.

Stayed in January 2024

Nothing

Rooms are spectacular - you can have a bath and look out at the view over the city! Staff are amazingly helpful and cannot do enough for you, lots of nice restaurants and shops within walking distance. The breakfast buffet is next level - I've never seen that variety anywhere else. The rooftop pool and gym amenities are great. To top it off, you even have a rooftop bar with live music and views across all of Manila. The whole stay was wonderful.

Stayed in January 2024

Honestly best place to stay. Staff, location, and suite amazing. Thank you

Stayed in January 2024

It was a little on the expensive side for the city. With it being the tallest building in the Philippines there were times you had to wait for a lift, but this was just a minor inconvenience.

The staff were very warm. The hotel facilities were clean and comfortable. It was nice having the bathroom facilities separated. The view over the city was great. Nice gym/ fitness facilities, inclusive of sauna and steam room. The breakfast had more than enough variety and would recommend it for sure. Strong WiFi, and found the water temperature/ pressure to be appropriate.

Stayed in January 2024

no minibar and 40 minute wait for drinks

the view the room the pool the rooftop bar

Stayed in January 2024

So many people using the pool.

Room had an amazing view and was very clean.

Stayed in December 2023

The selection of food in the buffet

Staff

Stayed in January 2024

No airport shuttle

Service was great

Stayed in January 2024