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  5. Reviews of Hotel Mercante

Reviews of Hotel Mercante This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Bonifacio corner Plaridel Streets Barangay 1, 2700 Vigan, Philippines

#3 of 24 hotels in Vigan

Guests' Choice

Review score

Based on 189 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.7

  • Facilities

    8.5

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    6.1

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Showing 1 – 25

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    It has the smell of an old building.

    Location was within Calle crisologo.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The check-in process was smooth and efficient. The staff helped us carry our things to our room. They were incredibly friendly and truly added to the positive atmosphere. The staff's local knowledge was invaluable! They not only recommended where to find the best Empanadas in Vigan, but also suggested renting a kalesa for a charming city tour. It was clear they wanted to ensure we had a fantastic experience in Vigan. The room itself was clean and comfortable, with all the necessary toiletries provided.  This combination of friendly service, clean accommodations, and insider tips made our stay truly memorable. Plus, the location couldn't be beat! Just a short walk from the lively plaza and a block away from Calle Crisologo, the heart of Vigan's historic district. We could easily explore the sights on foot and soak up the unique atmosphere of the town. Highly recommend this hotel to anyone visiting Vigan!

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    We did enjoy our stay.The staff was courteous.Thanks
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    We had dinner there but the bagnet was so hard and the longganisa wasn’t tasty at all

    The breakfast was ok. The location was perfect.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    will definitely recommend to stay here
    • Business trip
    • Group
    • Deluxe Triple Room
    • Stayed 1 night

    none so far, it's worth the price

    It's very near to tourist attractions, souvenir shops and restaurants. can walk around all day and still have lots to discover, also near to the museum for some historical attractions

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Staff are very nice. Location is perfect.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Staff are very nice. Location is perfect.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Hotel is very close to the tourist spots. It is clean and staff are very accommodating.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    It was okay.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    The room is not sound proof. My sister and I can hear it when people talks on the Hallways. The sink in the toilet is very small. There we so little options for a european breakfast, but very good for the filipinos. The Staff at the breakfast hall were not that helpful.

    The breakfast was great for filipinos. The room was clean and comfortable. The hotel is minutes away from Calle Crisologo. The staffs at the hotel reception were a great help for our questions.

    Stayed in January 2024

  • Reviewed: 30 March 2024

    10
    We had a great stay at Hotel Mercante. It has the best location.
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Over-all, the hotel facilities are okay. Just need to add a drainage outlet at the toilet to avoid floor flooding everytime the guest uses the toilet and the shower.

    We really like the buffet breakfast, there are many food choices and unlimited coffee and iced tea. Likewise, it is great to have a canteen (Cantina Mercante) in the hotel for it provides convenience and options for the guests to look for any available lunch or dinner after a tour of the city.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Good value. Excellent location.
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast some of the food served were salty.

    Near to Calle crisologo

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    Good location and value in historic center.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.

    Nice hotel in center of town. Easy to walk to everything. Plenty of restaurants and shops. Good for a few days. Very nice staff.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Very Nice and accomodating staff!! Thank you
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    We were in room 102 on the ground floor of the hotel near the reception desk and when we came in the room there are some mosquitoes and flies flying.

    They serve complimentary buffet breakfast and it is within walking distance from Calle Crisologo. Very nice staff as well.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Overall, the place was good but it’s just the work ethics that they should improve more. Nothing beats a good customer s
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    Though staff were friendly, they were not really very helpful with our needs. Before I even booked for the hotel, I messaged the property if they have a microwave and fridge available to be used since we have a toddler travelling with us. One staff replied and confirmed they are available for customer use, but when we were there, the same staff who replied to my query refused to heat up my baby’s food and just apologized. I requested for a face towel and an extra pillow but just told me no extra pillow case available and they don’t have any face towel at the hotel. My sister requested to clean the kettle in their room because it has a coffee stain in it. After the staff cleaned it for her, the coffee stain was still there, so my sister was the one who cleaned the kettle and was able to remove the stain.

    We booked for 3D/2N, the hotel is clean enough and it’s near to Calle Crisologo you can explore by walking. It was a breeze to request for our in-house nail services too.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Shower was moldy and the water didn't really get warm.

    Great central location, mostly clean, friendly personnel, good breakfast.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower door was not closing properly so water was leaking out.

    Near Calle Crisologo Near restaurants Friendly and accomodating staff

    Stayed in February 2024

  • Reviewed: 5 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    None.

    Staff. Location. Food. Safety.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    9.0
    Family of 8 enjoying vacation in Vigan
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    May be the hotel staff just forgot to leave us toothpaste and toothbrush in our room but the other rooms of my travel companions had kits in their room BUT this is just minor issue.

    The location of the property is ok since it is near Calle Crisologo and the area. The breakfast is also ok although I would want to suggest that there should also be dessert included in the breakfast buffet. The hotel has a very welcoming ambiance, the staff are courteous and are very helpful. They even helped us with the parking slot for our vehicle since we stayed for three nights. Then they also inspected the rooms making sure that we never left anything valuable.

    Stayed in February 2024

  • Reviewed: 31 January 2024

    10
    Very convenient location and clean hotel
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    No ramp for guests on wheels. We had a stroller for our baby. would really be helpful to have that.

    Very near called crisologo

    Stayed in January 2024

  • Reviewed: 27 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    No windows in the room. Noise from the corridor.

    Location is very good. Free parking. Elevator in the hotel. Good breakfast.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    9.0
    Great place to stay in the core of Vigan
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Location Professional staff

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Superb
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    nothing

    location is excellent

    Stayed in January 2024

  • Reviewed: 5 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    - very clean and homey - nice decor, especially since it's the Christmas Holidays; conveniently near tourist spots - very efficient and friendly staff - will definitely check in again in the future 😃

    Stayed in January 2024

  • Reviewed: 3 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Guests beside our room are loud and they keep knocking on our door

    Good service Close to calle.crisologo

    Stayed in November 2023

  • Reviewed: 1 January 2024

    8.0
    A good place to stay.
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    What we didn't like is no service phone inside the room, the internet was fluctuating all the time. Although i raised this minimal issues to either Sofie or Sarah about the rules they made customer signed was too long so i guess not everybody read it b4 signing so better mention it to every customer to avoid misunderstanding. After 3 days we requested for cleaning our room but to our surprise they only cleaned it without changing the beddings and towels, and no extra tissues. though they offer to do it the following morning and gave us the new set of towels and toiletries. Overall, it was a good stay and happy to recommend it to our friends and to everybody. FYI though b4 coming to Vigan be sure to get ready to eat b4 9pm because everything close their kitchen at 9 and so quiet by 10pm, which is so inconvenient for all the tourist i guess bcoz we're their for a vacation not to sleep early 😂 🤣.

    We liked the service, location and the place. Staffs are nice and so approachable.

    Stayed in December 2023

Showing 1 – 25

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