General Aguinaldo Avenue, Araneta City, Cubao, Quezon City, 0810 Manila, Philippines
#11 of 499 hotels in Manila
Guests' ChoiceBased on 1172 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
9.0
Staff
9.3
Value for money
8.6
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 May 2024
Jon
United StatesExpensive food and drink prices. Limited options for outside dining.
Almost everything.
Stayed in May 2024
Reviewed: 4 May 2024
Archil
GeorgiaClean Comfortable
Excellent hotel, brilliant staff and great value
Stayed in March 2024
Reviewed: 3 May 2024
Danilo
United Statesno free breakfast for expensive price
pool, gym and cleanliness
Stayed in April 2024
Reviewed: 3 May 2024
Vanessa
PhilippinesNear the concert venue and just across the mall!
Stayed in May 2024
Reviewed: 30 April 2024
Michelle
AustraliaStaff were incredibly helpful. Place was super clean and run well.
Stayed in April 2024
Reviewed: 29 April 2024
Christy
Singaporethe breakfast and service was good, the room was quite spacious
Stayed in April 2024
Reviewed: 23 April 2024
Fabrizio
AustraliaVery clean with awesome customer service and awesome location
All staff were very friendly and helpful the service was awesome and so was breakfast l truly would consider staying at the Novotel again 😀
Stayed in April 2024
Reviewed: 16 April 2024
Raviswami
Omannothing much
Breakfast had wide varieties including Indian food, the swimming pool karaoke lounge is very good and the staff are friendly
Stayed in February 2024
Reviewed: 15 April 2024
Raymond
PhilippinesLocation is good.
Stayed in April 2024
Reviewed: 15 April 2024
Ha
PhilippinesIf it's okay i want to have a hair comb in the room also, and the hair dryer is alittle bit weak
The room is large enough for 2 or 3 people to stay, everything is clean and have good smell. I'm really surprise because of the amount of the breakfast dishes that Novotel prepare, so many choices
Stayed in April 2024
Reviewed: 14 April 2024
Anthony
United StatesN/A
The entire staff were incredible. Polite and professional at all times, and I never saw one who wasn't smiling. The Spa was outstanding.
Stayed in April 2024
Reviewed: 14 April 2024
Greenfield
United Arab EmiratesGreat friendly staff, perfect location for us, clean throughout.
Stayed in April 2024
Reviewed: 9 April 2024
Joseph
United KingdomN/A
Very nice swimming pool and great food for buffet breakfast
Stayed in April 2024
Reviewed: 8 April 2024
Udo
AustriaGood hotel and good breakfast
Stayed in March 2024
Reviewed: 8 April 2024
Mei
Philippinesexcellent customer service
Stayed in April 2024
Reviewed: 7 April 2024
Daniel
United StatesNone
The location is really good.
Stayed in April 2024
Reviewed: 31 March 2024
Jeffrey
PhilippinesMaybe the lighting could be improved to make it brighter
Almost everything
Stayed in March 2024
Reviewed: 25 March 2024
Maximiliano
SingaporeThere was a cockroach crawling right next to the bread during breakfast, I told an employee and he didn't seem fazed by it at all (I understand cockroaches are quite normal but not great to have next to your food during breakfast), then took so long to act that when he came back the cockroach had already moved to a different location and was not found...
Great room and facilities in general. Good buffet options for both dinner and breakfast. Great, top notch service provided by very nice staff who are always welcoming and willing to assist with anything you might need.
Stayed in March 2024
Reviewed: 25 March 2024
Donna
PhilippinesThe bathroom with glass + blinds. Silhouettes are still seen from the outside. The place was tidy overall but there are some spots that could use a little bit more cleaning. Since hotel is pet friendly they should take extra measures to prevent their facilities, especially the elevators, from smelling unpleasant.
Stayed for two nights and we had a great stay. It is marked as a four star hotel but we had a five star experience. Especially the breakfast. The sumptous breakfast buffet is 5 star tier. ⭐️⭐️⭐️⭐️⭐️ We really enjoyed the wide selection and good food. And my 14 year old nephew gets to eat for free. Staffs are friendly and accommodating. Our check in and check out went smoothly. The location is really good since it is near malls, shops and restaurants.
Stayed in January 2024
Reviewed: 23 March 2024
Clayton
South AfricaWhat a beautiful hotel. I loved the pool, spa and gym areas. Really friendly and helpful staff as well. I will be coming back to stay again in the future.
Stayed in March 2024
Reviewed: 16 March 2024
Lili-anne
SingaporeNearby the mall, breakfast selection is good.
Stayed in March 2024
Reviewed: 14 March 2024
Aressa
PhilippinesNothing
Its location
Stayed in March 2024
Reviewed: 14 March 2024
Iris
PhilippinesBreakfast buffet was excellent. So many choices. Staff was very attentive and helpful.
Stayed in March 2024
Reviewed: 10 March 2024
Sarah
PhilippinesThe room was clean and all the stff were nice. Great selection of food for breakfast, everything that we ate tasted really good. Near the mall as well.
Stayed in March 2024
Szklarska Poręba, Poland
Placencia Village, Belize
Interlaken, Switzerland
Kotor, Montenegro
Papeete, French Polynesia
Chiclayo, Peru
São Gonçalo, Portugal
Shanghai, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content