Lower General Luna, 2600 Baguio, Philippines
#4 of 59 hotels in Baguio
Guests' ChoiceBased on 314 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
8.6
Staff
8.9
Value for money
8.8
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 April 2023
Todd
AustraliaNothing
Very close to everything
Stayed in April 2023
Reviewed: 26 April 2023
Carabbacan
Philippinesnone
very accessible
Stayed in February 2023
Reviewed: 25 April 2023
Virgilio
United StatesNone
Close to church and walking distance to Session Road also not too far from Baguio Market.
Stayed in April 2023
Reviewed: 19 April 2023
Leizel
PhilippinesLocation and staff are superb, friendly and accomodating
Stayed in April 2023
Reviewed: 9 April 2023
James
PhilippinesNone.
Its very near session road, walkable if you can handle the steep streets, lots of taxis also go through here. There is also basement parking located at the other street
Stayed in April 2023
Reviewed: 9 April 2023
Meiji
Philippinesthe location is not that accessible
excellent service and facilities
Stayed in April 2023
Reviewed: 3 April 2023
Mike
United KingdomLocation. Plenty to see and do nearby
Stayed in April 2023
Reviewed: 3 April 2023
Pat
PhilippinesWe arrived in the hotel 7am and our check-in is 2pm, it's a very long time.
Hotel staff are very polite. Clean room and comfy bed. 😁😁
Stayed in April 2023
Reviewed: 3 April 2023
Ruba
PhilippinesI was not happy with the service of their Guest Associate, I think his name is Jess. He was not accommodating neither approachable. First impression last. :(
Room was clean and near from the center
Stayed in April 2023
Reviewed: 2 April 2023
Mina
PhilippinesI can't think of any.
We were allowed to check in early. The staff are accommodating, friendly and have always a ready smile. The room smells good too!
Stayed in April 2023
Reviewed: 28 March 2023
Jacques
Franceinsonorisation : should put a joint on the door while you hear everything from the multi stairs hall.
central place but quiet and modern help for taxi call Excellent bed
Stayed in March 2023
Reviewed: 25 March 2023
Eromderfg_from🇵🇭in🇸🇦
Saudi ArabiaBit pricy and only water is complementary.
The room service is clean. The Staff are accomodating. And, the location is accessible.
Stayed in March 2023
Reviewed: 24 March 2023
Angeli
PhilippinesThere’s nothing we didn’t like about the property, just need some improvement maybe in terms of the heater and charges. The water is not consistent in its temperature. The charges for stain in towels, bedsheets, etc are not just. What if there’s a kid and its not intentional to put some stain, right? (Some) 5-7 star hotels doesn’t have this kind of charges.
The property is near in all establishments, burnham park, cathedral, SM Baguio and session road.
Stayed in March 2023
Reviewed: 14 March 2023
Ian
United KingdomWater in the evening and morning never got above tepid. First time in 40 years traveling that I've ever been charged individually for sachets of coffee, sugar and creamer. As all rooms are above a mall and off a cavernous hallway with no carpets etc, any sounds are amplified and echo over long distances.
Very clean and spacious. Good central location. Freshly decorated. Strong WiFi signal.
Stayed in March 2023
Reviewed: 5 March 2023
Jhun_que
PhilippinesTraffic in the area of the hotel is terrible because of its location and its parking is very limited. you may find yourself parking outside the building. They also charge us for a small stain in the bedding.
location is ok, its a street behind the city center, so everything a tourist needs is nearby plus the hotel is part of a commercial building so mild shopping and a few resto is just in the ground floor
Stayed in March 2023
Reviewed: 2 March 2023
George
United StatesI stayed at the hotel 2 times in the month of FEB 2023 for the festival. Both rooms had a leak in the sprayer for the toilet. Had water on the floor both times. They might have to upgrade to a better sprayer. But other than that hotel was just fine.
It was very close to the sessions RD. Close to all the things I had to do. Great internet it was around 75 DL and 65 Upload speeds.
Stayed in February 2023
Reviewed: 2 March 2023
Lynmour
United StatesThere’s a cash deposit upon check in. I’m used to fast check out where I don’t even have a stop by the front desk. since I had to pay cash deposit, I needed to stop by the front desk to collect it. what if I forgot? I wonder if they will credit my account for it.
Convenient location, close to session rd, market, Baguio Cathedral and burnham park and other places of interest of interest.
Stayed in March 2023
Reviewed: 1 March 2023
Jencel
PhilippinesWe have stayed for 2 days and we never had any problem. DAY1 was Sunday the staff was accommodating. We have no parking since we were early for check in and the hotel was full at that time. But the guards assure us that they will look for a safe spot to park, and we were able to park safe. The room was already available at 10am even though the check-in time is 12pm. When we travel, we look for the basic (Bed & CR). But you gave the best Bed and CR. It was clean and feels like we are home. DAY2 we received a call if we want a room cleaning service. This initiative was a good gesture for guests who are staying in any hotel. We appreciate it. We highly recommend this hotel! Good Staff, Good Location, Good Service, Excellent room and Value for money is 10/10! Special mention to ate Lady guard for making us feel at home.
Stayed in February 2023
Reviewed: 1 March 2023
Macoose
AustraliaThe bathroom could have been 30cm (1 foot) wider so the door could completely open inwards without hitting the sink, or alternatively the bathroom door could be hung differently to open outwards - I think that would be better for ALL bathroom doors because I've read stories of people who collapse inside a bathroom against the door and cannot be easily helped (just saying).
Convenient location to Session Rd especially during the Panagbenga flower festival and to the Dangwa bus station for transport to Sagada which l wanted. The facilities and staff were great as you would expect for the price. Check out at 4am was no problem. Baguio can be a little chilly at night so I just added the spare blanket from the unused bed in my room.
Stayed in February 2023
Reviewed: 28 February 2023
Jobelle
PhilippinesHot shower, not that working properly, but no issue its fine with us. We didn't bother to ask reception to check it.
Its our 2nd time here! Location wise, 5mins away to session road and SM, got wifi. Very comfortable, we feel like we don't want to go back Manila... ✅️ Hot and Cold Shower ✅️ Very clean rooms ✅️ Staff are all friendly ✅️ Resto available until 5pm (i think) ✅️ 24hrs security, got CCTV along all floors ✅️ Water dispenser, available all floors ✅️ Parking, yes!
Stayed in February 2023
Reviewed: 28 February 2023
Ruth
PhilippinesNone
Location and Clean
Stayed in February 2023
Reviewed: 26 February 2023
Erika
PhilippinesSlow wifi.
Room is very spacious. Bed is super comfortable. Aircon & heater works well. Love that the Superior Double room has 2 workstation. Front desk staff are very accommodating and very pleasant to talk to. Very good location, near SM Baguio, Session Road & Burnham.
Stayed in February 2023
Reviewed: 26 February 2023
Dana
PhilippinesIt was a bit noisy because i can hear the vehicles from the outside, i hear the washing machines during late night/early morning. The water heater is not working pretty well (can only heat up up to 34deg C.) which is not enough for me bec of the cold weather.
It's near Session Road and SM.
Stayed in February 2023
Reviewed: 24 February 2023
Anncathrin
GermanyNo kettle
Very clean, breakfastoption, balkony, free water
Stayed in January 2023
Reviewed: 24 February 2023
Vasconcelos
PhilippinesLeaving the hotel was a breeze because we went downhill. Going back to the hotel was a bit challenging because we went uphill. The traffic in front of the hotel is busy.
Room was clean and spacious. Tile floors. Furniture was simple and provided enough storage. Beds were comfortable. The bathroom was updated and clean. Loved the raindrop/overhead shower and handheld shower as well as the water heater and strong water pressure. First night, the water in the bathroom drained very slowly it created a puddle. The drain was fixed immediately after we reported the problem. Staff are courteous, attentive, and efficient. Hotel is close to Session Road, Burnham Park, Public Market, cathedral, hospital, food, entertainment, and shopping.
Stayed in February 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content