There were single use plastics. It would be better if they just had refills for bathroom amenities and became more sustainable.

I liked the clean spacious rooms with bathtubs and good food and central location in Binondo. The one bedroom we utilized as an intimate meeting room. The roofdeck breakfast buffet was great too and the butter and jam spread were in aesthetic refillables rather than singleuse plastics. Good value for money.

Stayed in May 2024

They asked for am additional security deposit of 2000 php, other than the advance room payment, which was not informed earlier. The deposit is yet to be refunded even after the checkout.

Location

Stayed in May 2024

The area was very congested.

Stayed in May 2024

The room was cleaned, however aircon system is not in good service, the sound is too loud to get a good sleep.

The location is convenient for morning walk to Intramuros, and reaching out ChinaTown easily. The bellman staff Edwarad is very friendly to accompany us and our luggages to grabcar when we checked out.

Stayed in May 2024

The room given to us was ok , area is just right, but when night time comes and we are suppose to sleep, we can hear sound of things moving from the upper floor. On the fourth day of our stay My sister went to ask and complain of the sounds we hear from the upper floor, that we come to know that our room's upper floor is the breakfast area . Information area was supposed to change our room but we didnt change room anymore coz we dont want to repack all our things to move to another room.

Hotel location is Very accessible to places im going to. All the staffs are friendly and readily greetings us everyday. We stayed for a week, the breakfast is great and has lots of food choices.

Stayed in April 2024

Helpful staff👍👍👍

Stayed in May 2024

Room transfer could have been faster.

We got upgraded twice; the second one due to the poor AC in the room we were booked.

Stayed in April 2024

Albert was of great help facilitating the transport and the best location for the magnificent sunset in the bay.

Stayed in April 2024

everything was Ok

Everything about this hotel was really great, Very happy with our stay here. Great views. Walkable distance to Intramuros, China Town, Binondo shopping etc.

Stayed in January 2024

The bed was very comfortable and staff very friendly

Stayed in March 2024

I understand the room was pretty standard in size but it felt a bit constricted for two people (perfect size for one person). Breakfast was lacking. I walk in see a basket full of all kinds of amazing breads get super excited and then ...it's just for show and there's only one kind of blah bread. There was no plain yogurt (I can't eat sugar and was a little sad about it) and the french toast was so bad! First world critique I know I know but I was coming from Boracay where hotel breakfasts are really good and this one disappointed me. I would also like to comment on the staff here . So they are extremely polite but they have memorized lines (like canned replies from a chat bot) and get utterly confused when you ask something they have been programed to answer. Again not the staff's fault they are all exceptional ppl but they training dpt inadequacy. Also they had just one map of the area (you know the ones that are full of ads and stuff) so when we left it in the room and asked for one more they were unable to provide one.

The location right in the entrance of China Town a very vibey place in Manila and walking distance from Intramuros (the "old town") and Rizal parc! I also loved the sort of old fashion luxury! And I have to say the staff were extremely polite. And it was of course very clean. And the bathroom was spacious.

Stayed in February 2024

There is no cable TV and only local channels. That is the only disappointment.

The concierge, Mr Jeff, was exceptionally helpful and nice. The security man, Mr Cuenca, was also exceptionally helpful, help us to get taxi and give us guidance to go around the city. Great thank you to them both.

Stayed in February 2024

Can't really say. Maybe the traffic, but not much the hotel can do about that.

Great location in the middle of Chinatown. We were there during Chinese New Year so was extra lively and exciting. Very kind and polite reception, I didn't get their names but were very helpful. Only there one night, but pleasant stay. On departure we were lucky to have the bellmen Albert, Cuenca, and Jeff there who were able to help us with the transportation logistics, especially storing our bags and helping us with the travel arrangements. Got to the airport in good time with a fair price. Next time we will come to Manila we will be back for sure.

Stayed in February 2024

We liked our room (Deluxe double with "landmark view" over the roof of Binondo Church) but could do with some refreshing

Perfect location for the Chinese New Year if you want to be in the middle of the action! Very pleasant and efficient staff. Special mention to the amazing door porter Edward! Extremely helpful and thoughtful! Tasty breakfast, although the yoghurts section as always empty

Stayed in February 2024

Great location, right in the heart of Manila's Chinatown. Great staff!

Stayed in February 2024

Location is in china town and the street is super busy, so it's hard to get to the hotel due to trafic. Also not a lot of clean places around. Bathroom was very dirty, shower had mould.

Staff was friendly

Stayed in January 2024

Friendly nature staff

Stayed in January 2024

Late check in it took more than an hour. Both TV cannot operate.

Breakfast, aircon is fine and the bathtub. Our view from the room.

Stayed in December 2023

None

Hotel close to historical sites, lots of good restaurants nearby, and opposite to one of the oldest churches in Manila. The staff were very helpful and accommodating all the time.

Stayed in January 2024

The hallway carpet need to be replace and furniture need updating. Breakfast buffet can include more of Filipino fruits.

Wonderful staff. The room was spacious and clean. I love staying at this place when going to food trip in Binondo.

Stayed in December 2023

There was no cable during our stay.

The location was good. The staffs were really helpful and approachable.

Stayed in November 2023

I like the place for its customer service. Kudos to Edward, Albert, Angel and Josh for their customer service.

Rooms were dated and the shower was moldy. The room was smelly like it has not been aired but once the AC was on everything was okay. Complimentary coffe and tea were in the room.

Stayed in November 2023

Sporadic wifi

Good location in China Town and walking distance to Intramuros. Great breakfast, nice staff.

Stayed in November 2023

Very noisy even during the night, the restaurant was expensive compared to the other options

Rooftop restaurant, very kind and helpful staff

Stayed in November 2023