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  5. Reviews of SureStay Plus Hotel by Best Western AC LUXE Angeles City

Reviews of SureStay Plus Hotel by Best Western AC LUXE Angeles City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Surla Street, Pampanga, 2009 Angeles, Philippines

#19 of 113 hotels in Angeles

Guests' Choice

Review score

Based on 525 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.4

  • Facilities

    8.3

  • Staff

    9.1

  • Value for money

    8.6

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 1 June 2024

    8.0
    Very good
    • Family with young children
    • Superior Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Woke up several times due to really bad noise outside the hotel

    The hotel is in a great location

    Stayed in June 2024

  • Reviewed: 27 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was not available during our stay.

    The room is very comfortable during our stay. The staff were accomodating.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    7.0
    An OK stay
    • Leisure trip
    • Couple
    • Superior Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    too much street noise

    Good bed

    Stayed in May 2024

  • Reviewed: 19 April 2024

    7.0
    It’s unfortunate that we couldn’t sleep well because of the street noise or eat well because of the poor quality of the
    • Leisure trip
    • Family with young children
    • Superior Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Very noisy location, staff need a lot of training, especially the cook. Food is not good at all. Towels are clean but old and frayed.

    Friendly staff, clean beds, strong A/C, good shower.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    But....the wifi connection! One of the most important!!

    I like everything but......

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Superb
    • Family with young children
    • Deluxe King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Swimming pool was too deep for 6 year old

    Service, staff, food, clean

    Stayed in March 2024

  • Reviewed: 10 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 5 nights

    a nice place, and a very helpful staff ,i will definitely come back one day.

    Stayed in April 2024

  • Reviewed: 26 March 2024

    7.0
    Good value
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Staff were very friendly but not very attentive in the restaurant.

    Location and price

    Stayed in March 2024

  • Reviewed: 9 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Maintenance is annoying, and I noticed this more than one visit. The movement of employees and cleaning staff must be calm.

    Hotel is clean and staff kind. I liked it

    Stayed in March 2024

  • Reviewed: 8 March 2024

    9.0
    Great location, clean and tidy
    • Leisure trip
    • Family with young children
    • Superior Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Dodgy lift to our floor!

    Good place to stay, quiet away from all the bars etc , but close enough just a 5min walk

    Stayed in January 2024

  • Reviewed: 1 March 2024

    8.0
    nice hotel well located
    • Leisure trip
    • Group
    • Superior Queen Room - Non-Smoking
    • Stayed 2 nights

    unfortunately, the outside road is noisy especially in the morning

    the room in general is good: large enough, clean, nice shower and very comfy bed

    Stayed in February 2024

  • Reviewed: 29 February 2024

    8.0
    Happy man :)
    • Leisure trip
    • Group
    • Superior Queen Room - Non-Smoking
    • Stayed 4 nights

    smoking area good be better

    Exellent lokation, close to all you need

    Stayed in February 2024

  • Reviewed: 28 February 2024

    9.0
    Good I extended my time
    • Leisure trip
    • Solo traveller
    • Deluxe King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Friendly staff

    Stayed in February 2024

  • Reviewed: 27 February 2024

    9.0
    My Surestay Stay
    • Business trip
    • Family with young children
    • Superior Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The aircon unit is not that cool.

    The friendly staff. The room is spacious.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    9.0
    Great stay in Angeles
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The pool is tiny and barely sees any sun as it's located on the ground level

    Great comfortable and clean room, 5-10mins walk from fields ave, as anywhere in the Philippines staff were very polite and welcoming

    Stayed in February 2024

  • Reviewed: 2 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    - The bathroom is separated from the bedroom by frosted glass. The light and fan is motion activated. It also takes a few minutes to time out. So if you get up to use the washroom at night, you're going to be more fully woken up with light and sound, then you go back to bed and there's still light pouring into the bedroom. If you were to be traveling with someone, you'd also wake them up. - My room had a window to the hallway, which was unlocked when I arrived. - Room had no safe. - For a room with no window to the outside, there's a lot of noise. The window to the hallway means you also get to hear the elevator ding every time. - Frayed towels

    - Friendly & helpful staff. - Fit and Finish around the hotel and the rooms.

    Stayed in February 2024

  • Reviewed: 24 January 2024

    8.0
    3 day stopover in Angeles.
    • Leisure trip
    • People with friends
    • Superior Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing worth mentioning.

    Good location, close to the strip but not too noisy. Quiet fridge. Great shower (check under the sink that it is turned on). Very clean. Comfortable bed. Wi fi reliable, but my firestick did buffer sometimes.

    Stayed in January 2024

  • Reviewed: 17 January 2024

    7.0
    Fantastic room, but not without earplugs
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    BUT! So much noice. I don't know if there is a difference compared to where your room are, but I had 413 at the top floor. And the traffic noice that starts early in the morning is impossible to ignore. Walls and door is also "paper thin" so you will get a full update from the room next to you if they are the vocal kind..

    Very good room (bath, soft bed, wifi, chairs, storage, clean, lighting.. )

    Stayed in January 2024

  • Reviewed: 8 January 2024

    7.0
    Still a good place to stay but needs maintenance
    • Leisure trip
    • Solo traveller
    • Deluxe King Room - Non-Smoking
    • Stayed 8 nights

    Staff hangs out regularly near the room door and do their chit-chat. Room window was broken -- unable to lock it at all, so anyone could walk in. The frame was also loose and used to vibrate and cause noise. (Got it fixed.) On a windy day some door somewhere was making loud bangs for a couple hours and nobody cared to fix it until my personal complaint. This place is starting to show wear and tear due to its age. It would be easy to fix the minor issues NOW before they grow out of hand.

    One of my regular places to stay at. In-room water heater guarantees warm showers and the AC unit is top-notch.

    Stayed in December 2023

  • Reviewed: 29 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Maybe, slow internet

    Nice hotel Everything was ok

    Stayed in December 2023

  • Reviewed: 28 December 2023

    7.0
    Don't expect too much from the hotel.
    • Leisure trip
    • Family with young children
    • Superior Queen Room - Non-Smoking
    • Stayed 5 nights

    The noise from outside road or constructions and just general people talking loud in the hallway. Problem in the toilet,got stuck the dirt.

    Breakfast is ok Locations is not so family because it was " Hygine Center " in the front.

    Stayed in November 2023

  • Reviewed: 16 December 2023

    7.0
    Good value for money
    • Leisure trip
    • Group
    • Superior Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Does not accept credit cards. Bathroom is tailored to couples. It should have some blinders or curtains for privacy.

    Stayed in November 2023

  • Reviewed: 24 November 2023

    9.0
    I had a relaxing stay overall
    • Leisure trip
    • Solo traveller
    • Superior Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Nothing. Ofc there are still room for improvements.

    Clean, kind staff, good assistance, the room is spacious, and the location is near almost everything. I can order grab without corkage, and there's room service. I encountered some issues during my stay, but the hotel assisted me.

    Stayed in November 2023

  • Reviewed: 21 November 2023

    8.0
    Comfortable, affordable, clean place to stay in the middle of all the food, bars, entertainment!
    • Business trip
    • Solo traveller
    • Deluxe King Room - Non-Smoking
    • Stayed 8 nights

    Nothing to dislike here, but probably just not the place for lil ones or families.

    Very reasonably priced comfortable hotel, in the heart of the Angeles. Couple minutes walk to the bars on walking street, and a short grab/cab ride away from the malls. Hotel is clean, rooms are very comfortable, staff are great and very helpful. Its more Motel like, large rooms, overlooking a middle courtyard.

    Stayed in November 2023

Showing 1 – 25

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