They should include breakfast in their bookings

Accesibilty and cleanliness. Staff warm welcome

Stayed in May 2024

Greater attention to repairing things like leaking shower glass partition. This only needs some silicone. Cupboards coming away from the wall, extremely loud extraction Fan. General wear and tear that is not being addressed.

Breakfast was to sweet for my liking, I think the omelette was cooked in a sweet butter.

Stayed in May 2024

Good deal near CRK Global City!

Stayed in April 2024

Restaurant a bit average

Stayed in May 2024

Limited food selection

Efficient staff. Easy and worry free check-in

Stayed in April 2024

Parking problem, telephone in the room not working.

There is swimming pool and overlooking the pool from 3rd floor, accomdating staff

Stayed in April 2024

It was a slight yet bothersome concern for us in the room. There was an odd smell that comes from the bathroom from time to time. I wouldn't say that it really bothered us thoroughly for most of the afternoons we were out of our room. It kinda stinks when we open the bathroom door so we just left the switch turned on for the exhaust to run the whole time. A housekeeping staff informed us that there were technicalities with their pipes the day before we arrived so it might have been due to that. I really didn't raised it as a concern, yet I informed them for the next occupant of the room.

We loved everything about the place. We were totally impressed on how the staff were accommodating to our needs. They even deliver our requests abruptly. Special mention to Sir Jerwin, Ms. Ann and Ms. Gigi, who were almost the staffs on duty throughout our 4 day stay. They always attended to our requests with their smiles and superb attitude. Kudos to SureStay Studio Clarkview!!!

Stayed in April 2024

Accomodating staff. So nice and very helpful. :) Comfy room and all I need is always available

Stayed in April 2024

Internet, horrible during my stay. If you require Internet for any activity, ie: work - I would not recommend staying at this hotel. Parking is limited, first come first serve.

The facility is very nice, comfortable bed decent shower. Walking distance to the mall and park and many different eating establishments. Staff and interns were awesome. Have ice machine!

Stayed in March 2024

you need to ask everytime you want to clean the room even if you leave the button on press for room cleaning.

value for money

Stayed in March 2024

Cons) Tight parking, staff not very welcoming.

Stayed here during Hot Air Balloon Festa. Pros) Functional kitchen, good size kid's pool, hot and cold shower, cold AC, working cable, near the airport.

Stayed in February 2024

No phone service and wifi to mobile phone users

breakfast and cleanliness

Stayed in February 2024

Bathroom had mould. Apartment floor was breaking away and uneven

Restaurant was a bit ordinary with choice of feed. Cereal for breakfast was stale. Coffee ordinary.

Stayed in November 2023

A bit far away from e.g. S&M mall.

Friendly staff, spacious room, nice restaurant (=good menu for breakfast and dinner).

Stayed in November 2023

I am afraid the welcome drink was too sweet so we didn't really get to enjoy that but we do appreciate the gesture and the warm welcome at that (Thank you, Diego 💝); some of the flooring parquets by the foot of the bed were lifted and seems to be broken but good thing did not subject us to a room hazard or injury; and the second day, cockroaches (about 3 or 4) started coming out of the bathroom and we found ourselves killing them in the middle of the night when we would need to go to the bathroom and seeing them make their way into the room.

I super like the coziness of the place and it felt genuinely homey. It is also aesthetic and clean. My apologies, the trip was a mix of business and leisure and we were pretty tired most of the stay to remember to take photos of the room but will surely take some the next time we stay again which will be in a couple of weeks. I loved our room (104) but wouldn't mind staying in another one. Yes, I will note a couple of things for improvement and please make sure that same are rectified, though they were nuances that we were able to see past. Had not been for those issues, I would have given a perfect rating because I really love the place - staff was so professional and super friendly and helpful; they have extended a luxury hotel experience at a cost effective rate. Real value for money. It was easy to drive to locations I needed to get to. Tried their breakfast and it was satisfying for its price. Parking was at a 'first come, first served basis' but even the Security personnel were ready to assist us in parking the car safely. We weren't able to use the pool during this stay (we will definitely next time) but passing by it constantly to and from our room, it looked consistently clean. Water pressure was so good and the amenities sufficed.

Stayed in December 2023

Location is a bit far e.g. from S&M mall. There seems to be confusion between booking.com and the hotel regarding the (two way) airport transportation (confusion continued to exist even after customer inquiry).

Friendly and helpful staff. Plenty of variety in menu. Big room. OK swimming pool.

Stayed in November 2023

poor shower facilities, the drainage was clogged.

the location

Stayed in November 2023

Stagnant water in the shower room, Paints falling from the Walls, Loose screws in the toilet. I think they have problems with water pipes as there is a bit of water coming out under the toilet bowl/seat.

What I liked the most in SureStay Studio by Best Western Clark were the Hotel Staffs as they all greet their guests sincerely, beautiful smiles , were all very courteous and truly hospitable. Receptionists like Vhey, Princess and Gigi were very helpful, kind as they see to it that my stay in their hotel is pleasant and comfortable one and they succeed (they made me feel like this hotel is second home to me) . SureStay Studio itself has to do more in their rooms like falling paints, stagnant water in the shower, loose screws , but it was all compensated by their very hospitable staffs like Dave from Houskeeing. Daryll drove me anywhere I need to go courteously and showed me a bit of Clark. Jeff their night guard was very funny , a good company when I can´t sleep at night (due to time difference). Breakfast was fantastic! Tatay´s Sinigang sa Hipon and Kare Kare were one of the best I have ever tasted. Kim from the Restaurant sees to it that I have my second cup of Coffee for Breakfast. Will I come back in this Hotel? Surely ! to see all these staffs who made feel safe, comfortable and it was a very happy experience to be in the Philippines after a very long while. My sincere gratitude to all these staffs. Hope to see you all again.

Stayed in August 2023

The pool isn’t working

I like the mini kitchen in the room

Stayed in July 2023

bathroom floor floods and doesn't drain to shower it leaves a puddle of water in front of the tioilet.

the location is good, close to the VFW

Stayed in July 2023

Slow shower drain, the floor under sink and toilet would get standing water because the shower would overflow and then the floor was not sloped enough to drain into the shower.

Beautiful building, great staff

Stayed in July 2023

The expediency and level of staff service is quite slow and you have to follow up your request more than twice.

Stayed in June 2023

1. The nighshift guard is not accommodating, we were checking in, and it's raining, he won't let us park near the hotel entrance just to unload our things, for his reason that it is reserved for the hotel service car which is not there yet, client should be there priority and for their hospitality. 2. Food is not so impressive it doesn't reflect the rich, flavorful food of Kapampangan's. Servings too petite. 3. The lavatory sink drain is not functioning well, it is slow to drain, which is unhealthy. *ABOVE ARE SMALL THINGS COULD BE IMPROVED WHICH THE MANAGEMENT SHOULD ADDRESS To reach the total client satisfaction.

The rooms were clean, and the beds were comfy. Staff in the hotel are friendly and accommodating. Indoor Pool is clean The location is just right.

Stayed in June 2023

very clean

Stayed in June 2023