The way they served food at the pool area. Some of the staff were very accommodating but one or two was somehow irritated and not welcoming

The pool and the room!

Stayed in May 2024

The room was just blunt and impersonal. It had a very small couch with the tv on the wall. The balcony had a pool view, indeed, but had two boxes of aircon occupying half of it and it never got that much sun. Also, the TV in the bedroom had no cable. So you either have Netflix and want to watch netflix, or you have no use for the TV in the bedroom. The shower cap was not working and, although it was quickly replaced, it's never a good feeling to be ready for a shower and having to call maintenance.

The pool area is amazing. Plenty of plants for shade, giving you the feeling of a natural environment. There's a pool bar for more party moments and other more quiet areas.

Stayed in March 2024

Friendly staff, clean environment, relaxing place

Stayed in December 2023

During weekends there are many day users

The beach & poools

Stayed in August 2023

The pool table, ping pong table, volleyball ball court, bicycles and all that you advertise you have to pay to use. They should be included in the price of the stay. Also, the fact that the pool closed at 8pm on Sunday and it was a holiday weekend was not satisfying. Furthermore, you have so many pools but the guest can only use the one designated pool. To me that is false advertisement.

Breakfast was very good and the Restaurant Manager is a joy to work with. She was there to attend to our special needs if we had any. Also the girl that cooked the eggs was delightful and so helpful. Kudos to her!!!

Stayed in August 2023

Lacking of daily maintenance of the beach

Everything is green and preserved. A lot of Facilities, pools, slides, Beach

Stayed in August 2023

the breakfast was awesome, very good food. the staff was always helpful. Rooms were clean and staff that cleaned the rooms were always helpful. Excellent job for the employees that cleaned the rooms.

Stayed in August 2023

We were a bit surprised to be staying in what seemed like an ex-apartment block to the side of the main resort area as the quality and style was quite different from the main area (the main area gives a great first impression and very high expectations for the rooms). However, we can't complain about the rooms themselves, the facilities and amenities were all great!

The staff, pools/beach/leisure areas, restaurants and poolside bar were all fantastic. The staff at the beach for the water activities like kayaking were brilliant

Stayed in June 2023

small area for breakfast and eateries for size of complex. Luckily it was not full

Facilities and happy hour drinks

Stayed in May 2023

the rooms were quite a way from the pools and you had to walk the long way round through reception to get to them

beautiful pools and facilities with great staff

Stayed in April 2023

We loved the many swimming pools, and the breakfast was really outstanding, the staff is very friendly and most helpful

Stayed in April 2023

The rooms are basic for what you pay but we didn't stay in it very much so didn't mind. The furniture needs an upgrade for sure but I think a lot of things were ruined in the typhoon. Lots of construction going on in this resort and others still. The noise from construction however never bothered us, we didn't hear a thing. Tour desk- hotel should have some company they hook up with or their own boats and tour options for example to do island hopping. Spa- closed due to damage during the typhoon. The front desk recommended a place that was nice that we went to or they can have them come to the hotel.

The facilities are great. Gym, many pools, slides, games room and two restaurants as well as swim up bar. There are different pool areas so you can always find peace and quiet. The beach is okay, rocky and the water not amazing to go in to but the pools more than make up for it. The staff were all exceptional. So welcoming, helpful and efficient in service. The breakfast buffet is good. Could have a few more baker options like croissants but overall it was nice and changed options every second day. The food in the restaurants is good quality and huuuge portions! Not a lot happening around the resort but you can get a tuk tuk from the gate to spa, other restaurants etc... further in the town area. In general rough roads and not a lot happening. If looking for adventure Maolbol or Oslob probably better options. This was pure relaxation!

Stayed in April 2023

it would have been good to know there was still construction going on

Lovely place with many pools to choose from! Very relaxing and peaceful stay

Stayed in February 2023

I was really hoping I could go for a swim at the beach but it didn't look good. I was disappointed. Also it would be nice if you offered airport pick up.

Most of what you have to offer. Check in was nice. You have very friendly staff. The lobby, gardens and pool were beautiful. We loved the breakfast buffet.

Stayed in January 2023

We felt the amount we paid was not worth the amenities we got.

Staff are pleasant and friendly.

Stayed in February 2023

There were no room slippers.

I like the landscape and the pools. I like that there are a lot of trees. It's very relaxing and calming place. The beach is clean. Breakfast is very good. The staff are very friendly. I felt safe. The gym was also well equipped.

Stayed in February 2023

small beach area. could be better with some improvements.

very nice pools. kids area and adults.

Stayed in January 2023

none

friendly staffs

Stayed in January 2023

Unfinished,intermittent wifi.

The room

Stayed in January 2023

only thing was main pool closed at 6pm which is too early for us! and we ate at the restaurant but wanted pizza from the cafe but the staff wouldnt bring it to us, we had to go and pick it up and the cafe. i guess cause they are understaffed.

we were there on a sunday so it was very quiet and very good! location is superb!

Stayed in October 2022

confusing road getting there, poor signage

clean and tidy. friendly staff. beautiful hot chocolate.

Stayed in October 2022

Was supposed to be a buffet breakfast. The first morning it was but the second morning we had to select from a menu. There were four American breakfast to choose from and all had rice. Wasn't able to add toast with my eggs and Wasn't allowed to have orange juice and coffee. One only, where you can have both and as many as you like with a buffet breakfast.

The pools were good

Stayed in September 2022

The pools closed too early at 5/6PM. Our room was located near on going construction that did not stop even at the wee hours of the night. I did not get the good night sleep that I expected to have when staying at an expensive resort such as this. I called the customer service but nothing has been done about it, I was just told that they'll check with the security and they never get back to me.

The resort facilities are awesome. It worth the money.

Stayed in September 2022

The pool closes very early 😢. The check in was on 3pm but the pool closes at 5pm.

Nice facilities and friendly staff

Stayed in September 2022