Breakfast can be improved Transfer is overpriced Understaffed

Swimming pool on the beach Friendliness of the staff

Stayed in February 2024

I will not call this properly a luxury. There is nothing luxury about it. Hotel is barely operational, everything is close. No bidet in the toilet. Food and drinks are ridiculously expensive and awful taste. Breakfast buffet is almost the same everyday. I stayed for 11 nights, so i was eating almost the same food in 12 days We stayed during Christmas and literally nothing prepared for Christmas event. There was just one pr 3 nights where there are carollers. And yes they have Christmas decorations but you wont feel the Christmas spirit. The hotel is so dry and like a ghost town at night.

Property is big. And with privacy

Stayed in December 2023

The breakfast menu was quite limited in options and only offered instant coffee Unfortunately (probably due to the time of year?) not all of the hotel/facilities were open

The room was big, clean and comfortable Staff were exceptionally friendly, genuine, helpful and attentive Food and drinks were very reasonably priced for a hotel Hotel was very quiet Great location on a quiet, beautiful section of beach but only a short walk to restaurants/bars, 5 minute e-trike away from the ferry port Complimentary shuttle bus to the centre of Station 2, and electric golf buggies to get you around the resort if needed.

Stayed in December 2023

shower was lukewarm. restaurant a little expensive.

every staff member are extremely friendly and go over and beyond for you. pool. location. facilities. their free shuttle services to d’mall is exceptional. this resort is luxurious & great for families. has to be the biggest and friendliest resort on the island.

Stayed in May 2023

limited food options

location , located on the best clean beach in Boracay, the beach is not too crowded and have many water sports

Stayed in April 2023

Location for breakfast, on outside terrace, is amazing! But as a seasoned traveller, it’s a full buffet or nothing! If you serve a “plated and fixed breakfast” you are just a routine hotel. Communication about how breakfast works was poor and execution of the experience was poor. If you give a menu and say choose one dish, why then bring out a platter of fruit, cake and breads? It’s a half hearted attempt at a buffet. You have a fantastic base from which to make the start of the guests day something special, but not managing the experience correctly leaves frustration of a missed opportunity. Staff were polite, friendly and willing, but badly organised and trained, that’s a management responsibility. Breakfast on that terrace, should be what brings guests back every time! I totally appreciate that unless you have a good critical mass, a good buffet spread will waste a lot of food, hence cost. That’s why Auhana needs more than the 25 guests we experienced. You need minimum 100 to make the economics work and if you get breakfast right, you will achieve that easily and more. Guests don’t want 300 others around, but they DO want to see more than a handful. 80 - 130 should be a minimum target. Keep the price high, as it is now, but offer 3rd night free to encourage more guests to stay. And make a marketing campaign about the “spectacular breakfast”. Then manage breakfast professionally and train the staff properly.

Location for breakfast, on outside terrace, is amazing!

Stayed in April 2023

many facilities and restaurants were closed and non operational

location

Stayed in January 2023

poor food

gently stuff

Stayed in January 2023

The quality of the western choices for breakfast could be improved.

The kind attention of all the staff.

Stayed in January 2023

Though the staff were respectful, my wife find it disrespectful that some of them communicated with her in Tagalog when around me, as I do not speak the language. Also, we booked for round trip airport transfers, only to find nobody at the Caticlan airport from Auhana to pick us up. In the end, we had to arrange our own transportation to the hotel. Last but not least, my wife and I had to ask for tabo and pail - as the toilet didn’t have sprayer. The built in bidet isn’t really working for us. There was no overhead shower, and faucet either.

All the staff were polite, quiet and private hotel vicinity.

Stayed in January 2023

The facilities and location were exceptional! The staff went above and beyond. A special mention to Belle at reception who was extremely helpful,, Brian, and to John at concierge who helped us with transport shuttle. Highly recommended.

Stayed in January 2023

The breakfast, the value for money

The location, the proximity with good restaurants, quiet place, the staff very helpful, the view

Stayed in January 2023

Absolutely great hotel with perfect view of the ocean. A must if you're in Borcary

Stayed in April 2022

The restaurant not a wide variety but it’s not bad, could use some improvement😊

Beautiful, very good access to private beach front , surely a bit of paradise in Boracay crowd 😊

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

During our stay we could see that less than 50% of the facilities of the hotel were operational, it looks like it’s abandoned , and somehow it’s strange to walk around due to its emptiness and darkness and specially because it’s a huge hotel. It is a shame that such a large hotel does not have the facilities properly invested in to provide maximum comfort to guests who choose to stay in this space in the expectation of finding 5-star hospitality.

It’s a potential beachfront resort located in a serene beach, with beautiful sunset views. Although it needs to be renovated and well maintained by a top property owner and a real five star hotel management.

Stayed in February 2024

The staff made us feel like family there! The personal touches and little things like remembering our names and conversations. They took care to accommodate reservations and requests when dining. Everyone was so hospitable and friendly! Can't say enough how much we enjoyed our stay. We wish could have stayed longer! Will definitely be returning in the future!

Stayed in February 2024

The first night, the AVR box on our room emitted a sound so loud it was like a tsunami alarm at 4am. The next day, our shower flooded. And every remaining day, the air conditioning was erratic and not able to be controlled by us. We had to call engineering every time we wanted to adjust the temperature. I informed the duty manager, who apologized, and only offered to change our room on the last night of our stay.

It was not peak season, so it was quiet. The staff were all very pleasant and friendly. The location was wonderful.

Stayed in January 2024

I had a fantastic experience at the Auhana Resort in Boracay. One of the standout features was the convenient shuttle van service for drop-off and pick-up from town, making transportation hassle-free. The service provided by the staff was exceptional, with a high level of respect and attentiveness. There was always someone nearby to assist with any requests or inquiries. The breakfast was not only delicious but of exceptional quality. The highlight was the floating breakfast by the pool, which added a special touch to our stay. We were given access to all the resort's facilities upon request, which was especially appreciated since we visited during the low season. This makes the Auhana Resort an excellent choice for families, as it offers a quieter and more relaxed atmosphere on the beach. Overall, the Auhana Resort exceeded my expectations, offering excellent service, delicious food, and a family-friendly environment. I would highly recommend it to anyone visiting Boracay.

Stayed in September 2023

I loved the property! Just wished there were more gluten free and vegetarian optionss.

Spacious, great views and great service. Despite not having too many vegetarian and gluten free options for breakfast the team went over and above to create some options for us!

Stayed in June 2023

No

All employees have a big smile and perfect service with good training. Very good facility and the beach is the best. Very quiet and good food

Stayed in July 2023

We have booked thru Booking.com site and as what we have been informed, the free airport - hotel transfer is only applicable if you book thru your website. I have tried to book our preferred rooms thru that before but your website is showing that it is not available. Thus we have booked thru booking.com site. The thing is, even though your guest should book thru 3rd party sites, this promo should be covered as well. Also, the rate for this airport to hotel transfer is quite absurd. I have booked thru klook and their rate is much much less with the same comfort. You need to take a look at this rate for your guests. Another important thing that you need to greatly improve is your food offering. We understand at that time we were there that there are only few guests thus there is no breakfast buffet offered but per order set food. My take on this is you should have a breakfast food irregardless if there are few guests. This is one of the thing that us guest is looking at in a resort or hotel stay. The breakfast offering. Sad to say, you failed on this and you need to really improve on this. You can also make sure that the food offerings for lunch and dinner is wide and good since the resort location is quite far from station 2 where lots of restaurants are located. If you can improve this part, guests will instead have their lunch or dinner in your resort instead of going to station 2 for that. These are the two things that you need to take a look and improve. Other than that, all are good and okay.

We liked the location. Nice beach, not crowded and great facilities.

Stayed in May 2023

longer vacation

Great location and lovely room

Stayed in April 2023

the food

food was extremely poor with basic options...

Stayed in April 2023