The breakfast options could have been better.

The room was nice and the staff members were exceptional, especially Mr. Marcus from the Concierge team.

Stayed in April 2023

Very well located, perfect for a walk in intramuros part of Manila. Clean rooms, friendly staff and delicious food in rooftop restaurant!

Stayed in May 2023

A little bit dated, breakfast was adequate not huge variety. Beware: taxi ride to airport took 2 hours and we missed the flight! Hotel called Taxi and took 15 mins to arrive. It was slow and didn’t have electronic tag for motorway…traffic is terrible! in fact, road to airport (approx 200m from Departures) was closed, so we took our cases and walked!

Lovely old building in Intramuros, the historical old centre of Manila. Great location, comfortable beds and bedding, friendly staff

Stayed in April 2023

The old furniture and towels

The staff and location

Stayed in April 2023

breakfast was pretty basic.

location is excellent for exploring intramuros. Skybar is nice, food is average but good atmosphere. Staff were very welcoming.

Stayed in April 2023

We had consistent issues with the lack of hot water. This was our only issue, but it is a large one. It was consistently warm, and only occasionally hot. Every shower I took had the temperature setting at the highest level. We found this problem to be the case more often when showering in the afternoon or evening. Even after being upgraded to nicer rooms, the issue remained. Staff did their best to accommodate us, and we appreciate their efforts, but the cause of the problem was not solved. Discussing this with management we found this to have become an issue in the last couple weeks only. Hopefully they can fix the water heater soon, because everything else about the hotel was great. Update 3/22/2023 A rebate promised by Ms. Shai Perez upon checkout is still missing. I have contacted them through their portal and will update again if the promise made is kept. Update 4/24/2023 A rebate of 10% was finally given, but only after I emailed Ms. Perez directly to ask what was taking so long. Maybe they forgot, or maybe they "forgot", but everything has now been settled.

The beds were comfy. The location is good for Intramuros. Staff tried to do their best to accommodate us at every chance. The views from the restaurant and the Sky Deck are great. The egg station is a bonus, but the rest of the breakfast was lacking for me as I don't eat meat. I did not ask for anything special as eggs and bread was enough to start the day.

Stayed in February 2023

The phone in the room was defective. Nevertheless, when we reported it, the staff on duty replaced it at once.

Stayed in April 2023

The roofdeck bar required reservations and did not at first allow hotel guests to walk in even if there were many available tables and said tables remained unoccupied for the rest of the night. The rooms are also too small for 3 pax (maximum capacity).

The location is good and the hotel is clean and well maintained. The staff members are helpful and polite.

Stayed in April 2023

There was nothing absolutely wrong with the facilities but it may be easier to find the main entrance of the hotel if there were some signages nearby pointing to the main entrance of the hotel - I've had two Grab rides encounter this problem. The main entrance faces a side street rather than the larger main street making it seem not obvious.

Considering this a hotel operated by a nearby university (where a lot of their on the job trainees for their Hotel and Restaurant Management program usually complete their internship hours) - the experience doesn't feel like it. It's a very well-kept, very professional hotel. Check-in was fast and I was allowed to check-in 2 hours before the intended check-in hours, which was great. The room I stayed in has been relatively refreshed, has a very sleek modern, boutique hotel look without feeling cheap or campy. Room was well-lit, relatively spacious for a couple and has a large bathroom for its size. Very clean, no signs of roaches or pests. No issues with the airconditioning and the TV. My room also has a good view towards one of the historical walls, and the Manila City Hall where you can see the working clock tower, surrounded by manicured greens of the golf course - a great view to both wake up and wind down. They have four restaurants that you can try. On the ground floor they have "Cioccolatta", a coffee shop that has their specialty churros for only 130 pesos, which can be a good afternoon snack. A pizzeria "Raffaela" is on the third floor, where you can try Italian-Filipino inspired dishes. I tried their Raffaela Ragout pasta (traditional meat sauce) and wasn't disappointed. On the ninth floor there's 9Spoons a restaurant offering Filipino dishes with a twist. At night 9Spoons transfers to the hotel's rooftop restaurant, Sky Deck, offering great views at night. You should try their Bayleaf Specialty Iced Tea and Chocolate Wall dessert :) The hotel is within the walled city of Intramuros, so immediately outside the hotel you can scale on the walls (which can be seen from some of the rooms). It's also just minutes away from Fort Santiago and churches like the Manila Cathedral and San Agustin Church.

Stayed in April 2023

The room was cozy and clean. I love the comfy bed and the view from our bedroom window. The staff were also friendly and helpful. Kudos to them!

Stayed in February 2023

The walls of room.the sound proof are bad you can still hear on the other side

The food is good.the view is awesome

Stayed in March 2023

Room was basic

Friendly, welcome. Well trained staff. Good location, clean, good choise of food

Stayed in March 2023

Breakfast buffet, a dirty rubber mat left in the bathroom, long credit card hold release over Booking.com

The view and location, their Sky Deck bar and restaurant

Stayed in March 2023

Maybe some hand towels would have been nice

The location is amazing, the staff lovely and the view from the restaurant wonderful. lunch at raffaello was very tasty too

Stayed in March 2023

cleanliness

location

Stayed in March 2023

None

Location and fine dining.

Stayed in January 2023

There were items in the restaurant menu that they did not have. They should mark those "Not Available" or something to that nature.

Great location. Near many tourist sites.

Stayed in March 2023

it’s a little worn

The service was outstanding. The breakfast buffet was great, filled us up til early dinner.

Stayed in March 2023

We could here the next door employee staff room at all hours of the night playing TikTok videos. the room, especially bathroom, was a little warn down. not bad, per say, just a bit tired.

the breakfast was incredible! the location was fantastic, and the staff were very polite and helpful. the rooftop restaurant was beautiful.

Stayed in February 2023

Excellent location in Intramuros, walkable to nearby museums and shops/restaurants in Intramuros. Very helpful staff and great food in restaurants and for breakfast buffet.

Stayed in January 2023

The AC cannot be arranged by remote, you can only turn it off if you feel cold, and don't provide slippers.

Good location

Stayed in January 2023

Good

Stayed in February 2023

When we got our room, both walls were all windows so the closed curtains made it too dark and curtains opened were too bright. The set of windows with the good view had a screen/blind that only opened partially. We explained our concerns and that we were staying 6 days and asked for another room option. We were quickly moved to another room with one wall of windows and the screen/ blind opened about 2/3 of the way.p - a good fit for us. Reception (Kim)and staff (Carl)were patient and willing to help solve the problem. The hallways had carpet and the carpet had a strong unpleasant smell - a location that has so much moisture does better with tile flooring than carpet. An older hotel that was probably in its prime once, but now has lost some of its glamour. The rooms have been painted to look modern rather than stylish. Bath mat, towels and bed comforter are well used - some stains and mold. In the breakfast room we were asked to wear masks while getting our food from the buffet, it this expectation was inconsistent - you either have a rule or you don't.

In a local historical neighborhood with much outside life happening. You can easily walk to 7-Eleven, churches,and parks. Right next to old wall - people walk along the top and many high school students use the wide wall top for chatting, playing badminton and volleyball. There is a golf course on the other side of the wall. Many tricycles and one horse carriage rides for hire nearby. Breakfast was a buffet with many savory choices. Breakfast begins at 6 am. No yogurt, but they had peanut butter. Latte was included! Many savory local dishes. Choices were the same except they would have sausages one day and pancakes or French toast the next - not on the same day though. Restaurant on the 8th floor that is open until 4 pm. We were able to order smoothies and work digitally for a while. There is another dinner restaurant on the 9th floor. It has 2 times for dinner seatings: 4-7 and 8-11. There is also a cafe attached to hotel that has coffees, teas, cookies and bread - open 8 am-7pm. Also another restaurant on the 3rd floor.The mattress and pillows are too soft for our liking. Lamps on each side of the bed as well as outlets. Shower water is consistently warm (we would have enjoyed hotter water) and has medium water pressure. The staff are hardworking, dedicated and professional. One of our tour guides told us that many of the staff are from local university programs and are completing 'on-the-job' training - another great reason to stay here and support local education /training.

Stayed in February 2023

the room was too small for 4* hotel

very good location in center of the city, good restaurant, kind staff

Stayed in February 2023

Some staff are not knowledgeable enough to handle guests' needs.

Breakfast is great and a designated smoking area.

Stayed in January 2023