We went to the pool one early morning and the female life guard on duty was not in her post, and was just talking to the bar personnel, somewhat 30 meters away from the pool. It didn't bother us that much because there was only us swimming that time. But then boy went in to swim and the female life guard went downstairs. I was concerned because what if something would have happened to that boy and no one was there, she came back 45mins later with some towels. It is very concerning that a kid could just walk to the pool unsupervised and no one was around.

Staffs were really good and very accommodating. The two male life guards were really good and both offered life vest for my 6 year old daughter, which we declined because she knows how to swim. It just goes to show that they are concerned with their customers safety. Hallway was well maintained and kept dry.

Stayed in April 2024

No elevators, very dificult for senior citizens & PWDs to go to rooftop restaurants & swimmimg pool

The staffs of The Tides are the best. They are friendly & helpful. The hotel's location is also the best, right in the middle of d'mall. Lots of souvenier stores & restaurants surrounding the hotel.

Stayed in April 2024

Our room have a broken tiles. I'm afraid that will charge to us so better to inform right away the staff/receptionist.

We like the amenities and its location. Very near in sea side.

Stayed in February 2024

The shower , separated to toilet

No breakfast for us

Stayed in February 2024

Breakfast while of good quality was the same everyday which got monotanous

Good location

Stayed in March 2024

Location

Stayed in February 2024

i was expecting more from a 5-star as advertised. Premier room doesn't have a microwave oven, 306 room door lock needs more tightening of screws to smoothly open/close. I need to request for dental kit, shaving kit, additional room slippers, additional towels, additional pillows (only a pillow for each guest was ready :) - considering that it's premier room). Top of closets needs to be dusted - i put my hat on top of the closet and it collected dusts (agiw). At a 5-star hotel i was expecting a buffet breakfast and not ala carte - add to that very minimal choices of food. Rooftop pool doesn't have a kiddie space. (I wasn't able to visit the gym). Need to install a lift

hotel is in a great location - surrounded by everything you need in just a couple steps; just a minute to the wonderful pristine beach; room sizes are fair considering that it's in a small island; my family stayed in 1 standard and 1 premier rooms. ACs working well, water heater in the premier room was excellent - separate shower room from toilet in premier room. unli drinking water from refilling stations. Reception & staff super excellent. Rooftop pool is great. No hassles during check-in and check-out. *great - they use e-trikes in the island

Stayed in December 2023

For foreigners, it would have been better to have a wider selection of breakfast such as cereals, honey, yoghurt. We expected better tasting coffee, a good coffee machine would be a nice investment. :)

We loved the location, and mostly the friendliness and attentiveness of the staff.

Stayed in December 2023

Is dynamic and good service

Good location, good service

Stayed in December 2023

-The water turned off while I was in the shower. -The phone can call other rooms.There was prank call from other guests in the middle of the night. -The music blaring at night. Rooms are not sound proof. -Doesnt do early checkin. Strictly 2:00pm.Even if you arrive at 1:30pm. -Extra pillows has payment.

The location. Pool is good.

Stayed in December 2023

N/a

I think you should include more options for breakfast

Stayed in December 2023

If you're travelling with family especially with kids. It's noisy due to the bar is open as early in the afternoon until midnight. We stayed at 2nd level of the building but still you can hear the loud noise.

The location is in the center of Boracay. Inside of Dmall area. Accessible in everything. The room is clean and complete. There is a bar at the roof top and also spa.

Stayed in December 2023

Location was really the best part of this. I stayed here with my boyfriend but the convenience of having two full sized beds was really nice. I liked the rooms and the water station that's refillable just outside your room.

Stayed in November 2023

Longer waiting time for breakfast

Very convenient and staff are accommodating and very helpful

Stayed in October 2023

Bed. Too stiff for me.

Location, price, and gym.

Stayed in September 2023

Rooms are quite old and the doors seems old too

Accessibility and friendly staffs

Stayed in August 2023

Initially my room had a lot of damp but I was quickly moved to another room on my request with no trouble.

The staff at Tides are exceptional, they make the stay worthwhile. The location is in the busy D’mall area but if you like to be close to everything then this is the place for you.

Stayed in August 2023

We arrived around 10-15mins before check in but we weren't allowed yet to enter the room

There's music performer during happy hour

Stayed in July 2023

Their bathroom setup especially the showers.

The location is very convenient. Easy access to the beach and restaurants.

Stayed in July 2023

Food served in the restaurant upstairs is just ok.

The location, all the appliances (aircon, tv, fridge, shower) are working perfectly! Wifi is great too! Staff are polite and accomodating.

Stayed in July 2023

The location.. It's right in the middle of everything

Stayed in July 2023

minor things such as there are some mosquitoes in the room, AC is leaking water so they have to change our wet bed everytime.

best location, good rooftop floor and restaurant

Stayed in July 2023

none

near the centet

Stayed in June 2023

The kids room was on the other side on the far right.... It was a bit small for 3 pax and the walls were wet like water seeping thru the walls ...it had the Roro feel.

Location is perfect. We had a room on the ground floor, it's perfect for us.

Stayed in May 2023