Magsaysay Avenue, 4400 Naga, Philippines
#7 of 22 hotels in Naga
Guests' ChoiceBased on 308 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
8.9
Facilities
8.1
Staff
8.7
Value for money
8.0
Free WiFi
6.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 May 2024
Victoria
United StatesCleanliness
Close to everything
Stayed in April 2024
Reviewed: 5 May 2024
May
United Arab Emiratesnice place to stay
very accommodating, staff are good
Stayed in May 2024
Reviewed: 26 April 2024
Alice
United StatesBathroom needs renovation. Noisy hotel guests are running in the hallway at bedtime. Hotel guests wearing hotel robes in the breakfast buffet
Great food - Breakfast buffet Professional / friendly staff
Stayed in April 2024
Reviewed: 1 April 2024
Evangeline
United Arab EmiratesIt was superb ;! Thank you ☺️
Stayed in March 2024
Reviewed: 25 March 2024
Harleyd
GermanyNothing
Location, building, breakfast buffet, parking
Stayed in March 2024
Reviewed: 24 February 2024
Cody
CanadaThe dance room is on the 3rd floor and the rooms are on the 2nd floor. If you happen to have a room like me right under the dance room. You will spend hours listening to loud base music and people. The buffet food is usually cold.
Having a free breakfast in the morning made it really easy, one less thing to have to worry about.
Stayed in February 2024
Reviewed: 19 February 2024
Yvonne
United StatesThere should be separate internet accesses for people staying at the hotel and people visiting for the day. Not being able to access the internet because too many people were on it. Bad for work purposes
Staff response when we had an issue arise
Stayed in February 2024
Reviewed: 4 February 2024
Angelina
United StatesThe price is quite expensive compared to other newly opened hotel. Did not give any senior discount.
Clealiness,good. Very respectful and attentive and nice staff. The food is delicious.
Stayed in January 2024
Reviewed: 31 January 2024
Itay
PhilippinesThe location is good
The staff are friendly and accommodating
Stayed in December 2023
Reviewed: 17 January 2024
Maria-luisa
AustraliaWide variety of dishes ... interesting and enjoyable !
Stayed in January 2024
Reviewed: 5 January 2024
Roastbeefdinner
United StatesN/A
Great buffet, located close to terminal and lots of rsstaraunts.
Stayed in January 2024
Reviewed: 16 October 2023
Reuben
PhilippinesThe breakfast buffet is nice but sometimes, it takes some time for the food to be refilled when it runs out. But not a great deal if you're not in a hurry and just taking your time to have breakfast. :-)
The staff are very accommodating and attentive to details. I mentioned to them that we're coming for a staycation when they asked if we need shuttle service from the airport and that there's no need for it since we're from Naga. I was happy to find a slice of cake with a birthday greeting when we entered our room upon check-in. I really appreciate the thoughtfulness!
Stayed in October 2023
Reviewed: 5 October 2023
Sally
United KingdomNothing
comfortable bed , nice room . very nice staff
Stayed in September 2023
Reviewed: 4 October 2023
Tony
PhilippinesHelpful and Friendly staff. Kudos to Jam at the front desk.
Stayed in October 2023
Reviewed: 3 October 2023
Jodavis
United StatesLocation
Stayed in October 2023
Reviewed: 28 September 2023
May
PhilippinesWe stayed in an executive suite room but it was too small for the name and the price.
Although the food was good, their breakfast buffet is no longer like before. There were only few foods in the buffet unlike before.
Stayed in September 2023
Reviewed: 25 September 2023
Johannes
United StatesOffering buffet breakfast however the food is cold, not warm or hot.
Clean
Stayed in September 2023
Reviewed: 20 September 2023
Roselle
PhilippinesFaucets and showers are already very old and needs to be replaced.
Accessible
Stayed in September 2023
Reviewed: 4 August 2023
Jennifer
Philippineswas on the draft line of the aircon vent ~ so I was freezing the first 3 days until I figured out how to make the air swing and bring down the fan/temp. Please add a soap dish for both the shower/bath area and the sink.
Excellent food ~ both the breakfast buffet which had a large array of local as well as continental dishes. The restaurants also served very good food (a wide selection, especially of local specialties). The staff were all so energetic and accommodating: airport shuttle driver, front desk, restaurant servers, cleaning staff, and even the Business center which I ended up using for 2 days of my stay. The cleaning staff always left the room fresh and like the first day we arrived. Loved the built in hairdryer!
Stayed in August 2023
Reviewed: 19 July 2023
Raquel
United StatesBreakfast buffet was superb and staff are very much helpful and courteous
Stayed in July 2023
Reviewed: 9 July 2023
Elbert
United StatesSuper friendly staff and very quick.
Stayed in July 2023
Reviewed: 6 July 2023
Michael
IrelandWe booked an executive twin room with pool view, but upon check in, the Lady Receptionist gave us a room with WITHOUT WINDOW. We then informed them that we specifically booked a room with a window as I am claustrophobic, the Receptionist answered that we should had requested a room with a window (which we already did upon booking.) After the conversation, they gave us a room with a window on the 4th floor but is only accessible by stairs. Overall, the staff are top notch and hospitable.
Location
Stayed in June 2023
Reviewed: 20 June 2023
Philip
AustraliaStaff dont need to be so formal. They could relax a little.
The food was excellent. The ambiance was very good
Stayed in June 2023
Reviewed: 17 June 2023
Virgie
United StatesHard to find public transportation. The rooms are so small and feels crowded.
The hall are beautifully decorated and and spacious.
Stayed in May 2023
Annemasse, France
Tamworth, UK
Bangkok, Thailand
Novosibirsk, Russia
Kokkari, Greece
Tel Aviv, Israel
Kunming, China
Kastraki Naxou, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content