Reviews of Vivien's Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
MV Patalinghug Ave, Basak, 6015 Mactan, Philippines
#7 of 69 hotels in Mactan
Guests' ChoiceReview score
Based on 380 hotel reviews
8.5Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
8.5
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Facilities
8.5
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Staff
9.2
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Value for money
8.7
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Free WiFi
8.0
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Reviewed: 15 May 2024
Maria
Denmark2 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
It was good but i was expecting more foods to choose since it was a buffet. But overall it taste good.
Stayed in April 2024
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Reviewed: 14 May 2024
Randina
Canada5 reviews8.0“Overall stay - excellent”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
No elevator
The location to airport very good, breakfast was amazing and the driver (Ervin)who picked us up from the airport was very accommodating. I will surely recommend this hotel to my friends.
Stayed in May 2024
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Reviewed: 13 May 2024
A
Philippines1 review8.0“Overall it was good.”- • Family with young children
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Small, crowded parking space.
Accessible to restaurants, pharmacy, 7/11.
Stayed in May 2024
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Reviewed: 28 April 2024
Bowen
United Kingdom7 reviews10Exceptional- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
Excellent hotel with friendly staff. Perfect for the airport.
Stayed in April 2024
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Reviewed: 24 April 2024
Harry
Australia5 reviews1 helpful vote9.0“For a short stay, value for money.”- • Business trip
- • Solo traveller
- • Superior Twin Room
- • Stayed 2 nights
It would be useful to have a map layout of all the power points and electric plugs and what they do without trial and error of finding where everything is and what it does.
I was looking for a reasonably priced hotel close to the airport because I arrived in Cebu at 1:00 am. They included airport transfers in the price so it was a no brainer to stay there. The driver was already waiting when I got through immigration, which was good. Location wise was average being on a very busy road. You have to have been to the Philippines to understand when I mention the traffic. The bed and pillow was particularly comfortable.
Stayed in April 2024
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Reviewed: 24 April 2024
Francesca
United Kingdom5 reviews8.0“Good location for airport. Clean, friendly property.”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
Note that the shuttle to the airport only runs every hour so check with reception in advance. Wanted to use the multi gym equipment but was told this was under maintenance
Close to the airport. Breakfast included. Free transport to the airport which was great!
Stayed in April 2024
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Reviewed: 22 April 2024
George
United Kingdom38 reviews7 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Superior Twin Room
- • Stayed 1 night
Just stayed the night before an early departure. Did the trick for what I needed and would recommend for something similar.
Stayed in January 2024
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Reviewed: 17 April 2024
Guillermo
United States1 review10“Amazingly 😳😳”- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 3 nights
- • Submitted via mobile
No complaints. I love it
Friendly staff from porter bellboy front desk
Stayed in April 2024
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Reviewed: 11 April 2024
Sammut
Australia5 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Under current upgrades, tradesmen working, this was just bad luck with timing.
Convenience to the airport, modern and under current upgrades. Free airport shuttle.
Stayed in April 2024
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Reviewed: 8 April 2024
Scurlly
United Kingdom10 reviews3 helpful votes9.0“Perfect stay in Cebu!”- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing!
One of the better hotels we’ve stayed in the Philippines - great water pressure and temperature! Very clean and staff very helpful. Also great location and easy to walk around to local shops. Love the free airport shuttle! Also made use of the gym. Thanks Viviens team!
Stayed in April 2024
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Reviewed: 6 April 2024
Thomas
United States2 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 6 nights
- • Submitted via mobile
The bathroom sink did not drain well, it was no big deal I made an adjustment
Great place to stay for a layover for air Travelers no back aches from the beds customer service was outstanding, adjacent shopping mall one block away on the same side of the street Lapu-Lapu overall is a great experience to stay there this is my fourth time staying at this hotel.
Stayed in March 2024
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Reviewed: 6 April 2024
Paul
United Kingdom3 reviews8.0“Good for a quick stop”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Next to a busy road where you have to negotiate the busy traffic to cross!
Not too far from the hotel However,it did take 1 hour in the rush hour, and only 10 minutes the next morning for a domestic flight
Stayed in April 2024
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Reviewed: 5 April 2024
Jelena
Estonia29 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
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For the money we paid it is just super lux hotel :) Hot water, beautiful clean room, gym, good breakfast, complimentary transfer from the airport. The staff was so helpful. We left a part of our luggage for almost 2 weeks, they booked us a massage and answered all our questions. Thank you so much for the perfect stay
Stayed in February 2024
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Reviewed: 4 April 2024
Marjetka
Slovenia17 reviews8.0“Perfect for one night stay between flights.”- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Not enough daylight in the room
Staff, internet access, airport transfer, cleanliness
Stayed in April 2024
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Reviewed: 3 April 2024
Martynas
Lithuania58 reviews11 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 1 night
Breakfast menu is more or less basic. It's ok, but could be better.
Super convinient hotel for a short stay traveling via airport: shuttle bus is free of charge, a bus driver recommended also a money exchange office with the best rate we got in Phillipines. It was especially convenient that the hotel took care of our winter clothes during the whole 2 weeks' stay free of charge! 7 persons! Thank you, Vivien's, once again!
Stayed in February 2024
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Reviewed: 31 March 2024
Daniel
Czech Republic33 reviews2 helpful votes7.0“Good priced, but bad location. You need scooter if you decide to stay”- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast - very limited food option Accomodation is worn out and needs renovation eg. Old noisy airco, in my room toilet seat was moving and not fixed when I told to reception
Pool was great Good price for what you get
Stayed in March 2024
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Reviewed: 29 March 2024
Brian
Australia25 reviews5 helpful votes9.0“Well located close to the airport, great value, airport pick up & drop off was great. Very efficient and well organi”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
A bit noisy from people in the corridor.
Close to airport. Close to restaurants.
Stayed in March 2024
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Reviewed: 29 March 2024
Mariel
Netherlands37 reviews3 helpful votes10“Perfect stay close to the airport”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
Nothing in specific
Perfect for a one night stay close to the airport. We loved the bed and really enjoyed the warm shower. The breakfast was also fine. They even have a nice gym! We recommend
Stayed in March 2024
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Reviewed: 28 March 2024
Agnieszka
Netherlands30 reviews3 helpful votes8.0“Good hotel for a night, close to the airport”- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast was basic, more variety would be nice.
Room was very clean and tidy, bed was comfortable. We liked the convenience of airport shuttle.
Stayed in March 2024
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Reviewed: 27 March 2024
Phuns
Canada20 reviews8.0Very good- • Leisure trip
- • People with friends
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing that I don't like the place
Staff was very helpful and cheerful
Stayed in March 2024
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Reviewed: 26 March 2024
Elaine
United States4 reviews1 helpful vote8.0“Consider the surroundings”- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Noisy dogs and roosters next door. Hallway noise. Terrible chicken dinner. Poor area for walking. No pedestrian crossings to the other side of the busy 4-lane street. Other than proximity to the airport, I wouldn't stay here long.
Bright, clean design. On a central street near the airport. Airport shuttle. Kind staff.
Stayed in February 2024
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Reviewed: 25 March 2024
Genalyn
Canada17 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Everything, the room bed, is comfortable and clean. We left very early so we didn't have the chance to have our breakfast.
Stayed in February 2024
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Reviewed: 24 March 2024
Desiree
Kuwait5 reviews10“My stay was a great experience and how much it's worth is reasonable for solo traveller.”- • Leisure trip
- • Solo traveller
- • Superior Twin Room
- • Stayed 3 nights
The soundproofing is poor. I can hear the conversations in the hallway.
I didn't have my meals in the hotel since the area is accessible to all restaurants and street food.
Stayed in December 2023
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Reviewed: 22 March 2024
Terry
Ireland30 reviews3 helpful votes10“Great stay, in a super helpful and comfortable hotel.”- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
The room was very comfortable and clean. The breakfast was good. The staff were exceptionally helpful. We were able to store luggage and get laundry done nearby in 2 hours. The airport pick up and drop off was a super service.
Stayed in March 2024
