No extra toilet paper readily available in the room.

Friendly staff, comfortable bed and pillow

Stayed in March 2024

Breakfast is Average not so delicious. But all staff in the Copa de Manila are very Professional and Friendly. We have a Lunch there with my Friends 6 of us. we order Kare Kare too Hard and Chewy, Pancit Malabon The worst pancit that i ever taste,inihaw na liempo with fish too much vinegar.the one that really good is the Sisig.The check in why we need to wait until 1:30 pm to be accomodate.like Balikbayan that come straight from the Airport will arrive at your Hotel about 7am and wait 6 hours before we are accomodate.Thank you.

Room are nice House keeping staff are very professional and friendly. Pool very nice and clean Staff are friendly.

Stayed in January 2024

Nothing

The staff were super friendly and catered to our needs. The location of the resort is in front of a major shopping mall as well as connected to a casino if you enjoy gambling (which we didn't do) The rooms had enough space, and plenty of security so you feel safe.

Stayed in January 2024

The breakfast was "OK" - I am used to more variety and I need to know what is in the food I'm going to eat, but there were no such information given. Of course I could have asked.. The rooms are not at all soundproof, when the vacumer was on outside the door it felt like it was inside the room. Somewhere near our room people were having fun, wich is good for them, but we couldn't sleep due to all the noise that we heard over to our room.

The hotel is over all a very nice hotel. Right across the street is a mall where you can get everything from massage to a hammer. Staff is fine, we didn't have much communication with desk staff, but we felt very welcome at the pool bar. The hotel is very clean.

Stayed in November 2023

What we dont like is the elevators are too slow and reception desk are also slow in checking in and out.

Breakfast are good

Stayed in October 2023

The room is too cold with full air conditioning on even tho we have adjusted the room temperature but still very cold. The facilities such as sugar, coffee sachets is not enough, no milk and no tea bag sachet in the room, we hoping the management property at the hotel considering to put good quality coffee and tea bag in the room hotel. We stayed for two nights, first day we have hot water in the bathroom but the second days no hot water in the bathroom. We tried to figure out maybe the housekeeping turn off the hit after cleaning still can’t find out how to turn on the hot water system. So I have showered with cold water.

The property is immaculate and very clean, there’s have good security everywhere which is very good for us. Bed is very comfortable with city view

Stayed in June 2023

The casino not letting flip flops in the vicinity but crocs is allowed? crocs is also a flip flops no?

The interior and staff

Stayed in June 2023

Location...very near our project.

Stayed in May 2023

the food was always cold . I like my food hot . not Many choices for foreign people

Stayed in March 2023

I found the air con to be way too cold inside the casino and in general around the hotel. We also had to switch rooms because of the noise from neighbouring rooms and the pool- the walls of the rooms are very thin

Staff were friendly, the drinks were reasonably priced and the interior was very nice. The pool was a nice touch too

Stayed in March 2023

the driveway to parking lot that only allow one direction for car to go in or out

it’s proximity to the venue of my class reunion

Stayed in February 2023

The breakfast room is too small, some mornings I had to wait more than 15 minutes to get seated.

All staff are very friendly and professional. The swimming pool with the outdoor bar is really exceptional. Hotel is directly located at the SM mall, just need to cross a small road.

Stayed in December 2022

the food, space for dinner

the pool

Stayed in November 2022

The breakfast was so-so

Comfortable room, very good interior design.

Stayed in December 2022

Overall was all good...Hotel...breakfast...staff...closed to SM San Lazaro Mall

Stayed in August 2022

We found a few small bugs on our first room the executive suite, but I was willing to forgive this given the location and difficulty to keep it 100% bug free. Our second room had no bugs.

The staff were really friendly, attentive and met our every need (the security guards, the bell boys, the receptionists, the cleaners, the waiters, the room service attendants). Thank you for making our stay comfortable. The buffet breakfast was great (it would be good to see some rotation in the menu). The cafe style coffee was yummy and worth the extra cost, although some of the waiters make coffee better than others (Kris' coffee was the best :)). The room service food was also great, the sinigang was delicious and the cost was reasonable. The facilities are also great with a pool, gym, spa (although closed) and live band performing at the bar and the whole building stayed nice and cool throughout the day.

Stayed in July 2022

The property is just mediocre and overrated. The location is good but aside from that, there is nothing special about this hotel.

Location is good as it’s in the centre. Staff and service were mediocre. Security guards give different information about the entrance, they are inconsistent so we end up hoing back and forth. such a waste of time.

Stayed in April 2022

- Need more channels for your TV - Need bidet in the powder room and bathroom - Need menu in the room

- Friendly and helpful staff, very accommodating - a/c

Stayed in May 2022

Don't like the elevator

The hospitality and feeling that the staff really cared about your well being

Stayed in March 2022

Food

Everything

Stayed in March 2022

nothing

always conviniens good staff

Stayed in January 2024

None

Staff was very friendly and always smiling. The food served at breakfast was delicious. Overall, i am satisfied😀

Stayed in October 2023

Water for bathing / shower was not hot. Management stated there was an issue with the hot water.

The hotel was clean and the staff was very friendly.

Stayed in July 2023

My wife reported to fix the water heater not working upon arrival but until the check out time no body came from the Hotel Maintenance very disappointing as we have 2 years old daughter as she is complaining the water is very cold and she dont want to take a bath.

Property is good,clean and location is very accessible near Mall and many restaurants in the area

Stayed in June 2023