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Reviews of Hidden of Cailan Extension Transient House

El nido palawan, 5313 El Nido, Philippines

#90 of 150 hotels in El Nido

Guests' Choice

Review score

Based on 26 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.6

  • Facilities

    7.7

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 22 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There is a huge issue with running water. We have been told that it effects all island, but apparently Hidden of Cailan was the only one place in all El Nido where you have to use bucket instead of shower. Drinkable water was not always available.

    Staff was very gentile and helpful, air conditioning works well, same as the wi-fi connection. We have been offered the scooter for one day that turns out to be really useful to visit better the the island. The structure offers loundry service paid for kg, however invoiced weight didn't correspond to real weight of our clothes (some kg has been added, but after checking it at the reception desk suddenly correct amount has been charged).

    Stayed in May 2024

  • Reviewed: 9 May 2024

    7.0
    Really clean and comfortable stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was a bit basic and didn’t have vegetarian options. Unfortunately there was no running water but there was a rlly good portable shower provided

    Really nice clean bamboo rooms. Had a balcony and the room was lovely and cool

    Stayed in April 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The walls in the house are very thin, but they provide earplugs. There is also a problem with the lack of water in the tap, but the guys brought bottles of water every day 👍🏼

    We would like to say a huge thank you to Ashley and Iver for their care. We lived for almost a month in this hotel. The guys organized great bikes and transfer for us. They helped with everything we needed. Amazingly kind people, thank you for your help :)

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Family Room
    • Stayed 8 nights
    • Submitted via mobile

    This was an issue completely out of the hotels control, but in the area where the hotel is there was a water shortage at the time we stayed (End of March) because there had been no rain for ages. Ashley always provided water if and when we needed it for showering etc, but If this would be an issue for you then maybe choose a different area :)

    Ashley was really helpful with anything we asked for, the rooms were nice and comfortable and the AC was great, only about a 15 minute walk into El Nido Proper where all the shops and bay front restaurants are.

    Stayed in April 2024

  • Reviewed: 17 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The noise from the street & the noise from the aircon .. use the provided earplugs.

    The staff is super helpful and friendly. Walking distance to the center.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    We loved the local feel of Hidden of Cailan and it was great value for money as a couple.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Due to the water restrictions in El Nido (as March is dry season) we had to be mindful of the times when we had running water. The staff were so accommodating ensuring that we always had enough water in the bucket and it made for a local experience!

    We loved the staff and they made us feel so welcome and at home. We especially enjoyed the complimentary scooter hire - this was absolutely a bonus!

    Stayed in March 2024

  • Reviewed: 12 February 2024

    8.0
    Small family place
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 7 nights
    • Submitted via mobile

    It is a small place (only 3 rooms) in a walking distance from town center. The hosts are very helpful. The room is smallish, very clean. We could use the kitchen and the fridge.

    It is a small place (only 3 rooms) in a walking distance from town center. The hosts are very helpful. The room is smallish, very clean. We could use the kitchen and the fridge.

    Stayed in February 2024

  • Reviewed: 31 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The walls between the rooms you can listen everything from the next rooms.

    Its very nice and comfortable place.its not far from the center

    Stayed in January 2024

  • Reviewed: 12 January 2024

    8.0
    Pleasant stay, good value
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    As advertised in the photos the walls are very thin and they don’t block out any noise. Ear plugs are provided which help with the noise coming from other rooms but don’t help with the noise of traffic in front of the house or the building works happening next door.

    Lovely property and friendly hosts. Photos are accurate. Comfortable bed, hot water, strong wifi, clean room. Good location, a 10-15 minute walk or quick moped ride into town. Laundry services and convenience stores are available just a few minutes walk away.

    Stayed in January 2024

  • Reviewed: 22 December 2023

    8.0
    Definitely would recommend
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The staff was so lovely and willing to help at any time :) it‘s about a 10minute walk into the main part. The room was clean and the bed comfortable. Thanks a lot to all of you! I felt very welcome :)

    Stayed in November 2023

  • Reviewed: 29 November 2023

    8.0
    We had a lovely stay, our host Ashley was absolutely amazing and helped us with so much , from booking tours to even len
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The walls are a little too thin but not so much a problem over all

    Super cute traditional Filipino house

    Stayed in November 2023

  • Reviewed: 11 November 2023

    9.0
    Tranquil, comftorable, peaceful
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The water went off during my stay however I think this is more specific to the area rather than the property itself.

    It’s a little out of town and nice to be away from the hustle and bustle and noise of central El Nido. But it’s easy enough to get into town via foot or motorbike/tricycle ride organised for free through the host. Beautifully designed interior so it feels natural and homely. Excellent service! Ashley was kind enough to help be book onward travel, tours, organised my laundry to be done and arranged breakfast. Thanks so much for the wonderful stay!

    Stayed in November 2023

  • Reviewed: 19 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Its good stay and good location. The only thing i can say is that i can hear the next bedroom. Staff are nice and friendly.

    Stayed in October 2023

  • Reviewed: 11 May 2024

    10
    Amazing owners the breakfast was so delicious and the bed was so comfortable
    • Leisure trip
    • Couple
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Amazing owners made us feel so comfortable and really nice property

    Stayed in May 2024

  • Reviewed: 15 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The owner was very helpful and kept asking if everything was okay for us. We got a free motorcycle for the length of our stay.

    Stayed there in April, unfortunately there was no running water due to the recent heat. We only got a notification about this the day before arrival. They provided us with water from plastic tanks for showering and flushing of the toilet. The portable shower provided did not work, so we had to go to a nearby hostel to shower. Room was not cleaned once during our 5 night stay here. Definitely bring ear plugs because the walls are thin and there is a lot of noise from passing traffic.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff and just right by the beach

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Appreciate everything
    • Solo traveller
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    There's no water in the shower due to the summer season, but I don't mind since they always provide a bucket of galloon every time especially if I need it.

    I enjoyed my stay here. I feel I'm home. They have free coffee and I can even use the kitchen, they have a refrigerator. The room is simple but very comfortable even though the walls are really thin and can hear the next door but it doesn't bother me, like what they said the hotel was inspired by the traditional house the "Bahay Kubo" understandable since I'm Filipino. The staff are nice, kind and approachable, ready to help in any matter. I actually extended my stay here for 2 more nights, glad they have available slots. They offer motorbike and island tours. Near the small store where I can buy snacks and drinks.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    AMAZING STAY! CANNOT RECOMMEND ENOUGH!!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing! Everything is perfect!

    The staff are amazing, always there to help and the accommodation itself is superb! Facilities are extremely clean and the design is beautiful here. We cannot recommend this place enough. We loved it so much we extended our stay! Also the bike rental is great, really reliable and trustworthy.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    5.0
    Decent
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    24 hours prior to arrival we were informed by the hotel that El Nido faces a water crisis. Consequently for the duration of our stay we had no access to running water (had to shower and wash hands with a bucket and manually fill up the toilet each time to flush). This was particularly annoying as we could hear a running shower from our neighbours room. Initially the on-site staff kept telling us the shower was working but it was evident it didn’t when they kept giving us a bucket (we resorted to showering at a near by hostel). Once we got in contact with booking.com the owner of the hotel herself was so helpful and kind - offered us free shuttle service and free use of motorbike. She also frequently messaged us to ensure we were being well taken care of. However, for future reference, it would be nice if guests could be made aware of the water situation several days prior to booking as other hotels did not face the same water crisis that this hotel did.

    great location (10 min walk to main strip), good breakfast (toast, eggs, fruit or pancakes), clean bedrooms with nice homely touches.

    Stayed in March 2024

  • Reviewed: 9 February 2024

    10
    Felt like friends were hosting me.
    • Leisure trip
    • Couple
    • Deluxe Family Room
    • Stayed 7 nights
    • Submitted via mobile

    We don’t have anything to complain about. Everything was perfect as it is. People that complain about the noise or cannot sleep due to other people talking, the noise of the dogs or motorbikes should read the description properly and next time maybe book a resort and you won’t complain about the noise. Ashley provides earplugs so next time have good use of them if you are a light sleeper.

    We loved everything, from the decor, to the hosts and the location. Ashley & her family were absolutely lovely people, very helpful, friendly and polite. We will definitely come back on a next trip to El Nido. Thanks for everything Ashley & Family 🫶🏽

    Stayed in January 2024

  • Reviewed: 28 January 2024

    5.0
    Very noisy
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The level of noise is unbearable and completely ruined our stay in this otherwise lovely accommodation. Since it is located at the main street of the district, all the noise from the many motorbikes and people nearby comes through the thin walls and never seems to die off. Dogs were barking and howling every single night. Earplugs were being provided, but they did not help much. By the end of our stay, we were quite sleep-deprived. On top of that, the house next door is currently a construction site which adds a lot of noise during daytime. The room did not get cleaned during our stay (7 nights), which we found a bit odd.

    We loved the location: Restaurants, laundry, shops, the main district are all in walkable distance. Ashley was very welcoming and always there for us via WhatsApp. They are renting motorbikes which we found very reliable and well priced.

    Stayed in January 2024

  • Reviewed: 21 December 2023

    10
    Very good energy in this place. We felt like home
    • Leisure trip
    • People with friends
    • Deluxe Family Room
    • Stayed 10 nights
    • Submitted via mobile

    Room was very clean, breakfast was delicious, our hosts are nice, helpful, always there for us if we needed anything. We even forgot our jacket and they bring it to the bus terminal for us. We recommend this place to everyone if the want the best value for money.

    Stayed in December 2023

  • Reviewed: 3 November 2023

    5.0
    Staff was very accomodating. Our concerns were addressed as soon as possible
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 4 nights
    • Submitted via mobile

    Walls dividing the rooms were thin. You can hear the other room like they are beside you

    Staff is very accomodating

    Stayed in November 2023

  • Reviewed: 31 October 2023

    10
    Nice place at El Nido. Hostel owner is very kind,and the room was very clean they also can help you to book island hop
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Hostel owner is very kind,and the room was very clean they also can help you to book island hopping tour a,b,c,d or other tours

    Stayed in October 2023

Showing 1 – 25

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