Upper Jhika Gali Road, 47180 Murree, Pakistan
#8 of 28 hotels in Murree
Guests' ChoiceBased on 116 hotel reviews
8.4Cleanliness
8.7
Comfort
8.6
Location
9.0
Facilities
8.3
Staff
9.0
Value for money
8.5
Free WiFi
7.5
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End of dialog contentReviewed: 28 May 2024
Husnain
PakistanAir Conditioning should be in rooms
Location
Stayed in May 2024
Reviewed: 23 May 2024
M
PakistanHygiene staff behaviour and location
Stayed in May 2024
Reviewed: 17 May 2024
Imran
United KingdomPlayland for kids was excellent, views were amazing from junior suite rooms with terrace .... staff was excellent
Stayed in May 2024
Reviewed: 28 April 2024
Toheed
Pakistanatmosphare
location was fabulas
Stayed in April 2024
Reviewed: 21 April 2024
Syed
PakistanThey have removed their air conditioning so if its cold they will give an electric heater a guy from the hotel did say it was paid but i wasn't charged so make sure about that.
Great views from the Balcony rooms. Rooms are clean. Staff is very cooperative. Close to Mall road without the hassle of traffic. Had some issues with the room regarding locking of door but was quickly accommodated to another room.
Stayed in April 2024
Reviewed: 13 March 2024
Soubia
PakistanThe size of the heater as it didn’t cover the whole room.
The ambiance, services were pretty good. But the heater was not good enough. Overall experience was very good.
Stayed in February 2024
Reviewed: 20 February 2024
Obaid
United StatesInsulation against the cold fell short and sheets and pillow cases weren’t cleaned properly.
The staff is extremely nice and accommodating. The washrooms are very clean.
Stayed in February 2024
Reviewed: 1 February 2024
Syed
United Arab EmiratesNeed to add lift for elderly
Location and family friendly
Stayed in February 2024
Reviewed: 6 January 2024
Fatima
PakistanTheir breakfast was to good with generous staff .. play area for kids is also good option...
Stayed in December 2023
Reviewed: 3 January 2024
Abbas
PakistanIt was a wonderful experience. Everyone was so cooperative. All marks for everything...
Stayed in December 2023
Reviewed: 29 December 2023
Moezza
PakistanWith no elevator it was very difficult to go up and down with kids .. plus no internal restaurant was bit difficult with kids.
It was good stay overall and kids play land access was cherry on top.
Stayed in December 2023
Reviewed: 25 December 2023
Ali
PakistanManager on reception was rather rude. Room was not ready till 3 pm (checkin time is 2). Called next day and told rudely its time to checkout like I owe him something. Told him to warm the tea as it was cold, he said we dont usually do this (probably a big commodity to warm it ) but we will do it. Also shut the phone abruptly. He does not know the basics of hospitality. Apart for this little guy, all the experience was good. Slides in the play area are not safe for little toddlers as they are too fast with a sharp bump at the end, hurt almost all kids who were playing there. Needs reconsideration.
Location 8/10, good view from Kashmir Point Cleanliness 10/10, newly renovated, good contemporary construction Pricing is reasonable Staff really helpful
Stayed in December 2023
Reviewed: 8 December 2023
Raheel
South Africawould be great if they could look into the heater in the room as the heater is so small when the temperature is around 2 degrees Celsius, and it won't work specifically when your room is on the 3rd floor.
The views are good from the property, and very well maintained as well. The staff were nice and helpful as well. The beds were comfy and the breakfast was good.
Stayed in November 2023
Reviewed: 8 December 2023
Waqas
PakistanThere was no elevator in the hotel and the room was on third floor. Every time we stepped out, It was a big hassle to go back to the room.
Location and staff
Stayed in December 2023
Reviewed: 28 November 2023
Faisal
United Arab EmiratesNice experience
Nice experience
Stayed in November 2023
Reviewed: 21 November 2023
Syed
PakistanRoom prices are quite high for off-season Hot water in winter season may be a problem but hotel manages to fix it Need own transportation as local taxis or vehicle owners overcharge tourists to visit any place from hotel
Excellent facilities, customer service from the hotel team Nothing to complain about
Stayed in November 2023
Reviewed: 19 November 2023
Dr
PakistanBreakfast was not good. Location not ideal
Hot water Clean environment Good service Good wifi
Stayed in November 2023
Reviewed: 19 November 2023
Ahmed
PakistanHospitality of the staff was too good, they served very well and the breakfast food was awesome with a beautiful mountain
The location is outstanding with a stunning view for the terrace
Stayed in November 2023
Reviewed: 14 November 2023
H
Pakistan- Too many stairs. No lifts or wheelchair accessibility. There are stairs to enter the hotel and then more stairs to access the rooms. Not recommended if you are with elderlies. - Had to ask for towels and toilet rolls etc, as it was not provided in room. But once asked, you get it instantly. So make sure you tell them what you need beforehand. - cable tv is available with bad picture quality. No smart tv apps.
For a 3-star hotel, it was pretty good. Basic amenities were provided when asked. The rooms are cosy and comfortable. Great attentive staff and service. They don't serve dinner but have a decent breakfast. Options of other food outlets below the hotel were helpful. Great location with great views. Try the rooms with balcony, and thank me later.
Stayed in November 2023
Reviewed: 14 November 2023
Abdullah
PakistanOpens a bit late about 9am for breakfast
Complimentary breakfast
Stayed in November 2023
Reviewed: 31 October 2023
Muhammad
PakistanOver all good experience
Over all the experience was good
Stayed in October 2023
Reviewed: 24 October 2023
Alveena
PakistanTheir entrance stairs are dangerous and not fit for elderly to climb as some are differently spaced and broken as well. They need to build a ramp and repair them. Also they should have more options for breakfast buffet.
The rooms were super clean, warm water was available all the time and their staff was attentive and co operative. It's located at a very good location, Subway, Dunkin and few other restaurants are downstairs only.
Stayed in October 2023
Reviewed: 22 October 2023
Sabahat
PakistanThe lobby had no entertainment, and room service gonna start soon 😥 also loads of stairs 😞
The view is on point. The staff is the friendliest out there. Specially the manager very Cooperative. Loved the interior the vibe is super cozy .
Stayed in October 2023
Reviewed: 18 October 2023
Lq
PakistanSofa set missing and door lock not secure
Staffs was very cooperative and excellent location and cleanliness very good.
Stayed in October 2023
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