nothing important

Its location, facilities, cleanliness, staff and situated in the center of shopping area. you can easily find transport to go anywhere in the city. Overall it is a good hotel in a busy and central location,

Stayed in May 2024

Break fast buffet time is upto 10:30 it must be upto 11 am, fare is little bit high must be upto 12 thousand with tax

Accomodation

Stayed in May 2024

Location, it’s too busy outside.

Staff friendliness and professionalism. Cleanliness and food were really good.

Stayed in May 2024

The bathroom drainage was not good.

Location was ideal. Breakfast was good,

Stayed in May 2024

Needed more varieties for breakfast

Great checkin staff- friendly and always helpful, approachable and friendly..Shoutout to Afaak and Momin who always had a smile on responded to in a quick and swift manner. Not forgetting others, sorry dont know all their names but you all are fabulous! I got unwell during my stay and both the manager and staff were very helpful and looked after me and were there to order medication from the nearby chemist ..Great Team at Hotel Excelsior. Welldone!

Stayed in May 2024

Room AC and Food

ONE OF THE BEST HOTEL OF KARACHI I WOULD SAY.EXCELLENT ROOM WHICH I GOT .GOOD RECEPTION STAFF.MAIN CITY SHOPPING MALLS.REASONABLE TARIFF.MAINLY CHILLED AC AND VARIETY OF FOOD.

Stayed in May 2024

clean and calm atmosphere and friendly staff

Breakfast is average, However they provided some item on demand. its average experience about Breakfast, location is good but parking is big issue.

Stayed in April 2024

There was no supermarket nearby.

The staff were helpful.

Stayed in May 2024

The check-in was very time consuming. We arrived early and though they agreed to allow early check-in, we had to pay 50% of the room rate after much negotiation even though we didn't stay for the night and only checked-in in the morning of our 4 day stay that we ended-up extending for another day. As a courtesy, they should have allowed early check-in as a norm in most hotel where the rooms are ready. The check-in was very time-consuming and should have been prompt. The internet access was free however it was slow and prone to disconnect - this should have been improved.

Everything. Service was prompt and staff were very courteous. The cleanliness, comfort and the facilities with respect to valet parking and location were all superb. Breakfast was good and a full buffet though not much variation day-by-day. The restaurant attached to the hotel have great food available.

Stayed in May 2024

Location

Stayed in May 2024

Breakfast variety is limited (but I would still go again) If the room faces the main road ..light sleepers may have a problem dye to traffic noise

Location Clean Friendly staff and happy to help

Stayed in May 2024

Slight problems here and there, nothing major, but when addressed it was dealt with accordingly.

The hotel is situated middle of the town, making it ideal, best part is that no noise in the rooms even though it’s on a busy street. Staff is very friendly and helpful. Aqib, Mahdi, the manager Mr Naser, Miss Nadia and others as well, wonderful people and super helpful. Quite clean, restaurant is good as well.

Stayed in May 2024

Attention to details and punctuality could be slightly improved

Great breakfast and location - many interesting places accessible by walk! Staff always ready to help.

Stayed in March 2024

Good food, Central location

Stayed in April 2024

breakfast was ok.

Stayed in April 2024

Breakfast was good, with friendly service. Staff were accommodating to the lone female traveller. Bonus, front office staff all spoke English and Urdu and were very polite and accommodating.

Stayed in April 2024

Location and staff

Stayed in April 2024

Bed sheets

Staff and safe hotel

Stayed in April 2024

The location. It was value for money but it was too close to the malls and market area for me

It was clean. The staff were professional and warm. The front desk was helpful, and requests were attended to promptly. Shout out to Rafq and Nadia and the rest of them, including the restaurant staff and the guy who kept my room clean throughout.

Stayed in April 2024

It starts from the moment you go in. Front desk staff was constipated with grumpy looks on their faces. Absolutely no welcome, neither have etiquettes to give a welcome gesture to incoming guests. You are on your own. Service staff was fine but they had inadequate equipment (e.g. iron board and iron). Reason being, they gave me one (after waiting for, and after a couple of reminders) but they picked from someone's room who came complaining at the front desk that why have you removed the iron board and iron from my room without my consent (I was checking out). Imagine, if you are landing to a disaster place like this. Seems like a place which has location advantage but ruining it with their service.

Location is really good. It is right next to the main malls (atrium, Zainab market etc.). So is the restaurant of the hotel. Staff at the restaurant is courteous and they have variety on the table.

Stayed in April 2024

Doorman was very polite and welcoming each time we'd enter or leave. Hotel decor is very modern and rooms are very spacious with some neat facilities

Stayed in April 2024

Breakfast

Room. Location. Cleanliness

Stayed in April 2024

Pillows were not so good Sound proofing needs improvement

Location was good Mslls and restaurants were near

Stayed in April 2024

Tv channels weren’t programmed well with some unclear.

Stayed in March 2024