Sarwar Shaheed Road, Saddar Town, 75600 Karachi, Pakistan
#5 of 52 hotels in Karachi
Guests' ChoiceBased on 1011 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.4
Facilities
8.1
Staff
8.5
Value for money
8.1
Free WiFi
7.6
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End of dialog contentReviewed: 2 June 2024
Muhammad
Pakistannothing important
Its location, facilities, cleanliness, staff and situated in the center of shopping area. you can easily find transport to go anywhere in the city. Overall it is a good hotel in a busy and central location,
Stayed in May 2024
Reviewed: 1 June 2024
Muhammad
PakistanBreak fast buffet time is upto 10:30 it must be upto 11 am, fare is little bit high must be upto 12 thousand with tax
Accomodation
Stayed in May 2024
Reviewed: 31 May 2024
Naseebullah
Saudi ArabiaLocation, it’s too busy outside.
Staff friendliness and professionalism. Cleanliness and food were really good.
Stayed in May 2024
Reviewed: 31 May 2024
Makhdoom
PakistanThe bathroom drainage was not good.
Location was ideal. Breakfast was good,
Stayed in May 2024
Reviewed: 31 May 2024
Sayed
United KingdomNeeded more varieties for breakfast
Great checkin staff- friendly and always helpful, approachable and friendly..Shoutout to Afaak and Momin who always had a smile on responded to in a quick and swift manner. Not forgetting others, sorry dont know all their names but you all are fabulous! I got unwell during my stay and both the manager and staff were very helpful and looked after me and were there to order medication from the nearby chemist ..Great Team at Hotel Excelsior. Welldone!
Stayed in May 2024
Reviewed: 30 May 2024
Khan
PakistanRoom AC and Food
ONE OF THE BEST HOTEL OF KARACHI I WOULD SAY.EXCELLENT ROOM WHICH I GOT .GOOD RECEPTION STAFF.MAIN CITY SHOPPING MALLS.REASONABLE TARIFF.MAINLY CHILLED AC AND VARIETY OF FOOD.
Stayed in May 2024
Reviewed: 24 May 2024
Fawad
Pakistanclean and calm atmosphere and friendly staff
Breakfast is average, However they provided some item on demand. its average experience about Breakfast, location is good but parking is big issue.
Stayed in April 2024
Reviewed: 23 May 2024
Asim
TurkeyThere was no supermarket nearby.
The staff were helpful.
Stayed in May 2024
Reviewed: 22 May 2024
Asif
CanadaThe check-in was very time consuming. We arrived early and though they agreed to allow early check-in, we had to pay 50% of the room rate after much negotiation even though we didn't stay for the night and only checked-in in the morning of our 4 day stay that we ended-up extending for another day. As a courtesy, they should have allowed early check-in as a norm in most hotel where the rooms are ready. The check-in was very time-consuming and should have been prompt. The internet access was free however it was slow and prone to disconnect - this should have been improved.
Everything. Service was prompt and staff were very courteous. The cleanliness, comfort and the facilities with respect to valet parking and location were all superb. Breakfast was good and a full buffet though not much variation day-by-day. The restaurant attached to the hotel have great food available.
Stayed in May 2024
Reviewed: 20 May 2024
Fahad
United Arab EmiratesLocation
Stayed in May 2024
Reviewed: 19 May 2024
Asif123
United Arab EmiratesBreakfast variety is limited (but I would still go again) If the room faces the main road ..light sleepers may have a problem dye to traffic noise
Location Clean Friendly staff and happy to help
Stayed in May 2024
Reviewed: 16 May 2024
Muhammad
MalawiSlight problems here and there, nothing major, but when addressed it was dealt with accordingly.
The hotel is situated middle of the town, making it ideal, best part is that no noise in the rooms even though it’s on a busy street. Staff is very friendly and helpful. Aqib, Mahdi, the manager Mr Naser, Miss Nadia and others as well, wonderful people and super helpful. Quite clean, restaurant is good as well.
Stayed in May 2024
Reviewed: 16 May 2024
Anton_p
Czech RepublicAttention to details and punctuality could be slightly improved
Great breakfast and location - many interesting places accessible by walk! Staff always ready to help.
Stayed in March 2024
Reviewed: 15 May 2024
Noeleen
New ZealandGood food, Central location
Stayed in April 2024
Reviewed: 7 May 2024
Salman
Pakistanbreakfast was ok.
Stayed in April 2024
Reviewed: 1 May 2024
Noeleen
New ZealandBreakfast was good, with friendly service. Staff were accommodating to the lone female traveller. Bonus, front office staff all spoke English and Urdu and were very polite and accommodating.
Stayed in April 2024
Reviewed: 1 May 2024
Wajihuddin
United KingdomLocation and staff
Stayed in April 2024
Reviewed: 28 April 2024
Ali
United KingdomBed sheets
Staff and safe hotel
Stayed in April 2024
Reviewed: 28 April 2024
Simiat
United KingdomThe location. It was value for money but it was too close to the malls and market area for me
It was clean. The staff were professional and warm. The front desk was helpful, and requests were attended to promptly. Shout out to Rafq and Nadia and the rest of them, including the restaurant staff and the guy who kept my room clean throughout.
Stayed in April 2024
Reviewed: 27 April 2024
Nomanpacific
PakistanIt starts from the moment you go in. Front desk staff was constipated with grumpy looks on their faces. Absolutely no welcome, neither have etiquettes to give a welcome gesture to incoming guests. You are on your own. Service staff was fine but they had inadequate equipment (e.g. iron board and iron). Reason being, they gave me one (after waiting for, and after a couple of reminders) but they picked from someone's room who came complaining at the front desk that why have you removed the iron board and iron from my room without my consent (I was checking out). Imagine, if you are landing to a disaster place like this. Seems like a place which has location advantage but ruining it with their service.
Location is really good. It is right next to the main malls (atrium, Zainab market etc.). So is the restaurant of the hotel. Staff at the restaurant is courteous and they have variety on the table.
Stayed in April 2024
Reviewed: 20 April 2024
Mohammed
United KingdomDoorman was very polite and welcoming each time we'd enter or leave. Hotel decor is very modern and rooms are very spacious with some neat facilities
Stayed in April 2024
Reviewed: 18 April 2024
Wasif
PakistanBreakfast
Room. Location. Cleanliness
Stayed in April 2024
Reviewed: 3 April 2024
Muhammad
PakistanPillows were not so good Sound proofing needs improvement
Location was good Mslls and restaurants were near
Stayed in April 2024
Reviewed: 25 March 2024
Hyat
PakistanTv channels weren’t programmed well with some unclear.
Stayed in March 2024
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