nothing

everything met the xpectations

Stayed in April 2024

Overpriced menus and have been charged for taxes twice

Clean and friendly staff

Stayed in March 2024

The payment system was awful with payments taken in advance despite the option to pay at property. I was then charged extra which was refunded at checkout.

They moved us from smoking rooms to non-smoking rooms after I requested it as I did not book smoking rooms.

Stayed in March 2024

Offsite parking as I had my own car.

The rooms and facilities at the hotel are top-notch. Variety of restaurants all serving great choice of cuisines, some of them are the best in town. Safe and staff is very helpful

Stayed in February 2024

Rooms a little faded

I expected a chain hotel service but it was very personal and staff very helpful. Comfortable rooms good location , excellent breakfast choice

Stayed in February 2024

arrival & welcome process at the main entrance can be significantly improved, Cars can't enter the hotel (with customer driving), Valet parking takes it from you at the main gate, however, if it's raining & you have luggage, as it was in my case, well you get wet cause there is very limited shade in the main entrance area, Yes, concierge is available at the front as well but my luggage and I both got somewhat wet by the time we could enter the hotel lobby. Not the south Asian 4 star experience. Room keys kept getting deactivated, even though there was no cell phone close by.

Room was decently 4 star hotel level, Breakfast area and options, pretty good, courteous and efficient staff, easily made 1.5 hour late check-out, Will defiantly visit them again, good folks at this Marriott, may also look at other options at times when visiting Isb.

Stayed in February 2024

Food court location

Food

Stayed in February 2024

Nothing

I always love to stay there

Stayed in February 2024

Too much noise kept coming from the room above me which went on late into the night, disturbing sleep and causing nuisance. Noises included sound of furniture being dragged across the floor, kids running around making nosies and guests thumping the floor when walking without any care about the residents below. This was reported to the reception twice and on third occasion I got moved into a different room. As a paid guest staying in a top hotel I didn't think that I should be subjected to that sort of inconvenience. The management must take steps to rectify this problem otherwise I'll be staying somewhere else next time.

Stay was ok, staff were helpful.

Stayed in January 2024

Considering Marriott I was expecting more facilities, restaurant I tried was worse I had, forgot the name of restaurant but It was the one where they serve complimentary breakfast

The staff was cooperative, rooms were nice

Stayed in December 2023

Breakfast was poor. Omelette and Paratha were well below standards. Turkey bacon was advertised but never available. On the left side of the bed the plug didn’t work.

Staff was very friendly, polite and helpful. Give all the staff a big raise. I have travelled to a few countries. The staff of any hotel I have ever stayed in has never been as polite and helpful then the staff of this hotel.

Stayed in November 2023

Pool was out of order

Beautiful and relaxing,

Stayed in October 2023

Very old, maintenance and refurbishment is required

Stayed in September 2023

Breakfast

Stayed in September 2023

I was taking my nieces and nephews with me and unfortunately we weren’t allocated single beds however the staff did find us rooms but it cost extra and was in the smoking part of the hotel. Whilst it was great they helped I think the booking process should have recognised my requirements at the start.

The service and staff were great as usual. Breakfast was also good.

Stayed in August 2023

They all went beyond expectation in service

Stayed in August 2023

The staff is very rude and not cooperative. It took me multiple efforts to request for services. Overall very poor value for money

The location and security is great

Stayed in August 2023

Room maintenance, food at breakfast n dinner.

Location

Stayed in June 2023

One complaint, however, is the quality of the machines in the gym. Unfortunately, whilst being functional, the touch screens would not work on a couple of pieces of equipment.

Fantastic staff throughout the hotel. There were plenty of senior management visible throughout the hotel who were engaging and would enquire about your stay and ask if there as anything that could be done to improve my stay. One manager in particular, Mr Sheikh Zubair, who is in charge of housekeeping, dealt with my request regarding a noisy air conditioning unit immediately at 21:30 at night. Great to see such enthusiasm to please a guest at that time of day!

Stayed in July 2023

Rapakishi restaurant's order are not on time.

The breakfast and buffet lunch and dinner are good. Good swimming pool and good architecture.

Stayed in June 2023

The AC wasn't working properly

Location

Stayed in May 2023

Delay in service oder

Everything

Stayed in June 2023

Overpriced for sure.

Cleanliness was exceptiomal

Stayed in April 2023

Excellent staff service, in particular from Ilya and the restaurant team, Nadia and the room service Team and the reception staff. thank you

Stayed in March 2023