very high occupancy and high group bookings causing a busy reception and diversion of main entrance

Good breakfast, great welcome and lucky to get complimentary upgrade

Stayed in April 2024

The things that let this hotel down are the lack of staff experience in hospitality. The small touches that turn a 4 star hotel into a 5 star hotel. Luxury is not just about the physical aspects of a stay but the experience and feeling of pampering and luxury you get staying at a 5 star. I have stayed at numerous hotels internationally and i was disappointed of the experience. When I arrived there were no towels in the bathroom. The wifi had not been set up on the mobile phone. One of the waiters at breakfast was trying to get a little too familiar making me feel uncomfortable. I received a card on arrival with me key card that said breakfast was complimentary for me and my guest. However, when I took my sister to the restaurant for breakfast she was charged. I was told at reception that the complimentary breakfast only applies to people who have checked in and I should have checked in my sister when I arrived. For such an expensive stay a 3000 rupee breakfast is not a big deal - especially given this was just a process mistake. They could have waived the cost. Instead our breakfast was interrupted by being informed of this cost which then impacted our experience of breakfast. Something that could have been done at the end of breakfast. Overall it was a wonderful stay but these were areas that could be improved - thinking about your guest and putting yourself in their shoes, checking the set up of a room prior to a guest checking in.

Wonderful welcome. Doormen look fabulous in their traditional Pakistani outfits and are warm, welcoming and polite. Security is great giving a sense of safety. The hotel is absolutely stunning and showcases Pakistans rich heritage perfectly. Having a spa on site is wonderful. I had a massage and some waxing done and both were pleasant experiences. Breakfast variety was great and the main restaurant and courtyard is beautiful. The lady who checked me in and the lady that greeted me at breakfast were very courteous. Complimentary drinks and water are a nice touch as you are tired and thirsty getting to the hotel. Strong wifi connection through a local mobile was super helpful for having a conference in another country. The bed and pillow selection was great. Room service was great and prompt. Nice club sandwich!

Stayed in April 2024

Train the staff in the hotel.

We had to wait a long time to get a fried egg and the queue system in the buffet was terrible and the service was very bad!

Stayed in March 2024

The BBQ at the restaurant around 9pm wasn't available. We had to ask 3 times for the BBQ

The ambience, the comfort and the friendly staff.

Stayed in March 2024

The hotel was so pretty Lovely gardens Could do with more restaurants in the hotel cafes etc and serve tea /coffee in the lobby area as well Although it’s beautiful heritage hotel Been here twice would visit again Thank you

Stayed in March 2024

The intelligence officials sitting at my door cuz of PSL team …. Having these scanning eyes in the corridors made me uncomfortable

It was clean though crowded but I enjoyed my stay

Stayed in March 2024

Furniture and fittings are dated

Staff were polite and efficient.

Stayed in February 2024

Everything was good

Clean and nice staff

Stayed in February 2024

At check in lot of time consumed as booking was for executive rooms while staff was giving standard room , lot of time consumed in sorting out

Excellent Location, good cars for pick up from Airport , good rooms

Stayed in February 2024

I had to wait for 5 hours to check in

Good food

Stayed in February 2024

The environment

Good food and fantastic staff

Stayed in January 2024

Dust on furniture. Too over priced

Hospitable

Stayed in January 2024

It is not good value for money

Location and facility

Stayed in January 2024

Rooms do look tired.We had booked the executive suite and at that price something exceptional was expected , but the room carpet looked tired with gross marks everywhere , quite disgusting actually. The control panel next to the bed was falling apart and very dated , the black ash furniture , the bath tub very old tired looking . Apart from the room the hotel looks the part.

Air of grandeur , pleasant everything expensive .It was New Year’s Eve so restaurants booked but one young lady very helpful and gave us a table. Quite excellent complimentary service to the airport. Great buffet breakfast if one is a big eater. Pleasant staff overall. I do like the old preserved door decors quite excellent .

Stayed in January 2024

Maintenance was of average quality or can be lower than average. Room facilities were not properly maintained. Also redundant body scanners if you are entering the hotel on foot.

Checkin service desk, amenities

Stayed in December 2023

Everything. Nice comfortable rooms, excellent breakfast and good service

Stayed in December 2023

Living in ISL and the comfort of a secure hotel.

Stayed in December 2023

Do not let children under 15 to take food from buffet displays. They touch food with their hands one by one. People should not be allowed to eat food standing at food displays, picking and putting back. Very il-mannered people.

Good breakfast but cooking staff needs some hygiene training….. not to touch food when serving

Stayed in December 2023

No hand towels in bathroom. Iron was leaking, asked for a replacement. Did not arrive. Had to get ready for an event. Had no time to keep waiting for it. Had to change outfit. Got late. Not happy about this.. A bit lacking when it comes to house keeping.

Staff, location,.

Stayed in November 2023

Breakfast could be better really. For a 5-star hotel it is good but not great. Also I asked one morning for some more avocado only to be told that what I got was all that came with the poached eggs I ordered. This is not great given that breakfast is a buffet + eggs to order. Maybe I should have ordered 3 orders of 2 poached eggs and avocado to get more avocado and simply not eat the eggs, I did not obviously but they could have easily brought me some more avocado surely...

Good Gym\Pool

Stayed in November 2023

The carpet was dirty

Good service

Stayed in November 2023

Fresh juice good tea

It was okay

Stayed in October 2023

Limited dine in options

Location

Stayed in August 2023

Men are not allowed to go in shorts to indoor breakfast area. It was not bothering mich, more surprise.

The hotel has high rate service and convenience for guests. It was given complimentary : Airport transfer , mini bar, Internations calls , laundry, executive lounge bar use. Besides early check-in was given upon arrival by free. Personnel is helpful and hospital. All necessary was in room, good wifi quality. Perfect Spa swimming pool.

Stayed in October 2023