Can be noisy with young children running the floors at night,but not too much of an issue if you're use to that sort of thing, but I wouldn't consider it a peaceful hotel.

Very good hotel, location central to centre (15 min walk) and ski slopes. (10 min drive) Very nice family hotel, Tremendous breakfast, great selection of food. Easy access to the Thermal baths and aquatic park next door is very convenient. Staff Very helpful and friendly.

Stayed in February 2023

Breakfast was great and the girl at the reception was so nice and welcoming.

Stayed in February 2023

nothing. the location is great if you are skiing in harenda and you have a car. in a high season the traffic is congested in the centre of zakopane so it is good to be just outside the centre area. the centre is 15min walking distance

the property offers anything that you’ll need for a great stay in zakopane. great customer service, amazing food, fantastic aqua park, parking for your car, etc. everything has gone above our expectations and it is great value for money!

Stayed in February 2023

Ski room was closed. Terrible reception staff. Not any information about ski lifts, ski map.

Normal

Stayed in February 2023

nothing

the best hotel in Poland I've been to so far. easy to get to attractions sites. very good breakfast.

Stayed in November 2022

regular cleaning would be useful

Wonderful breakfast, extremely convenient location, one step from aquapark, very pleasant personnel, warm underground parking, nice rooms with convenient beds

Stayed in January 2023

no parking place just 700 meters away, because the parking was full

good location, nice environment, good breakfast, close to the termal, dogs are accepted

Stayed in February 2023

The staff were always available to help. The hotel was in a great location for the slopes and main town. They had sledges that we could use for free and a pool next door.

Stayed in January 2023

nothing

the property was extremely clean with excellent facilities. The breakfast was amazing.

Stayed in December 2022

location a bit far from center, parking costs 10 eur per day extra

aquapark, food both at breakfast and dinner, inside playground, cleanliness

Stayed in January 2023

Cost for car park (Parking should be including the price)

Stayed in December 2022

nothing

excellent breakfast and dinner very professional personnel family minded

Stayed in December 2022

View from window of my room, restaurant

Stayed in December 2022

It was very clean, the breakfast offer was varied. The view was beautiful from the room. Thermal water very hot, the other pools were warm too. So it was cool.

Stayed in December 2022

- Elevators were very slow to arrive when going down, and mostly arrived full. We just gave up and took the stairs most of the time. - There was a slight misunderstanding when we asked to clean the room from the reception, and it was cleaned only 24h later. It is simpler to just use "please make up my room sign" like in other hotels. - When it was cleaned, the new towels had some stains on them.

+ Superb breakfast, probably the best and most varied I've ever had in any hotel. + Spacious room with a nice armchair, also a nice balcony although we didn't get to use it much. + Very kind staff who answered all of our queries and requests with the greatest care.

Stayed in December 2022

Free parking for guests who pay and staying in hotel

Good place to stay, but again how come they charge for parking car inside garage . Put negative for this .

Stayed in November 2022

Cleaning ladies earn below normal wage!!!

Lehigh class hotel! 5*

Stayed in November 2022

The breakfast is very expensive

Modern, clean hotel with friendly staff. The location is very close to the city centre. The playroom is very big and really good for the kids. The Aquapark is nice too

Stayed in December 2022

everything was great

Stayed in December 2022

Friendly staff great rooms and a nice var

Stayed in November 2022

The only down side of our stay was the fact that the water park was under construction, and we weren’t advices beforehand. Other than that, everything was perfect!

The location of the hotel is quite central and usually it is close to the bus station, however at the moment it is under construction, so we had to walk around 15 minutes to get to the bus stop. The hotel is about a 10 minutes walk from the centre, so we did most things by walk. The room was really big and spacious, and well equipped. All in all, Everything was perfect and all the staff helped in answering any queries that we had.

Stayed in November 2022

perhaps more lifts, because during busy times long waits or use stairs

no issues

Stayed in November 2022

the air in the rooms was dry. It would have been nice to have laundry service.

the hotel is new and fresh, facilities are well established. Comfortable rooms and beds. breakfast was solid, well versed.

Stayed in November 2022

small and not smart tv (no apps like youtube, netflix etc…)

very friendly stuff, clean.

Stayed in November 2022

The room was not cleaned or any of the towels changed in our whole stay at the hotel. we did ask for more coffee for the room sadly was told we could not have any more, had to buy from local shop.

The general stay was very good, breakfast was very nice and spa was really nice also. staff at breakfast were great and helpful.

Stayed in October 2022