Szumana 8, Stare Miasto, 87-100 Toruń, Poland
#28 of 46 hotels in Toruń
Guests' ChoiceBased on 177 hotel reviews
8.1Cleanliness
8.2
Comfort
7.9
Location
9.5
Facilities
7.9
Staff
9.0
Value for money
8.2
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 April 2024
Gosia
United Kingdomonly two coffee and two tea bags plus 2 sugar sashet this is not enough.
Close centre Town ,very quiet ,clean but need refresh
Stayed in April 2024
Reviewed: 1 April 2024
Josef
Czech Republicthe light in the bathroom could be stronger or better placed
clean and nice room. Very good breakfast with a decent selection of options. Great location for those travelling by car. The city centre starts just across the street and there is convenient parking on site
Stayed in March 2024
Reviewed: 28 March 2024
David
United KingdomBathroom sink had no plug
Everything nice and clean and friendly staff
Stayed in March 2024
Reviewed: 25 March 2024
Graeme
United KingdomRooms can be quite warm even in March , can open window but can be bit noisy outside
Friendly staff and clean rooms with good shower
Stayed in March 2024
Reviewed: 1 March 2024
Vasileios
GreeceA little bit of renovation of walls and windows is needed.
Location was great, less than 10 minutes walking from Old Town Main Square. Room was relatively spacious and clean, bathroom was well designed.
Stayed in February 2024
Reviewed: 6 February 2024
Andrei
PolandI really liked the staff and service. The staff tried very hard to help. Breakfast was excellent. The location is very convenient, we are glad we chose this place.
Stayed in February 2024
Reviewed: 29 December 2023
Irynakr
PolandNice hotel, staff was friendly and helpful. Very close to Torun's old town and all the main attractions. Very good value for money. The room is simple, there is a kettle, no refrigirator. The pictures and description corresponded exactly to the reality. There is parking (outdoor and indoor) for an extra charge.
Stayed in December 2023
Reviewed: 26 November 2023
Piotr
GermanyI think the pillows weren't particularly comfortable. And the room should have a better ventilation system, especially in the bathroom.
The bed was really comfortable. The location's great. I really like the big shower
Stayed in November 2023
Reviewed: 15 November 2023
Sławomir
Polandnothing
Location and staff hospitality
Stayed in November 2023
Reviewed: 30 October 2023
Abena
United KingdomI feel there was something a little ’generic’ about it. Originally it was what I liked, but after the original gentleman, the service didn’t feel so ‘personalised’ and I felt a bit like I was dealing with a corporate entity. This was exasperated by the use of an entry code. Also there was a slight sulphuric odour at times after using the sink, but to be frank I had some time pressured things to do, so I let it slide, but maybe if it happens ask for, or take a bit of bleach if you can’t meet the early cleaning staff.
It was well located, very close to the bus station, which is why I chose it. The reception gentleman was really welcoming and friendly, and when I saw the room I was happy. It wasn’t as big as the room I had previously occupied, in another hotel, but it was sufficient, and attractive. Nice modern design. The room gave a feeling of security and reliability that is important when you’re travelling, and I think it’s worth not getting the cheaper option to get that, of you can, and it’s your priority.
Stayed in October 2023
Reviewed: 27 October 2023
Leslie
Canadawas small
great location for seeing old town torun
Stayed in September 2023
Reviewed: 2 October 2023
Rachael
United Kingdomnothing
Great location and great value for money
Stayed in October 2023
Reviewed: 29 August 2023
Mateusz
PolandThe lights in the room and in the bathroom were a bit poor.
Great location, underground car park, air conditioning.
Stayed in August 2023
Reviewed: 18 August 2023
Justas
LithuaniaNo issues at all
Great location, quite a big room. In general a nice hotel
Stayed in July 2023
Reviewed: 16 August 2023
Livia
Czech RepublicOnly one towel per person, nearly no place for luggages and things
Excellent position, good breakfast, cleanliness, friendly staff
Stayed in August 2023
Reviewed: 16 August 2023
Aivaras
LithuaniaWifi service did not work at all.
No comments.
Stayed in August 2023
Reviewed: 9 August 2023
Slavomir
SlovakiaLack of parking places in high season can occur.
Perfect location, when you want to visit the old town. Very good breakfast.
Stayed in July 2023
Reviewed: 4 August 2023
Kacper
PolandThe shower
Everything except the shower
Stayed in July 2023
Reviewed: 24 July 2023
Rinats
LatviaA minor cosmetic repair would be necessary, as well as additional towel hangers would be needed in the bathroom.
Very good location, close to the old town.
Stayed in July 2023
Reviewed: 20 July 2023
Ming
TaiwanThe roome is nice, simple and clean with nice aircon. Friendly staff.
Stayed in June 2023
Reviewed: 6 July 2023
Horace
CanadaThe room was not cleaned on the second night but I paid for both nights at the same price. Cleaners have not even checked if the towels were dirty but stayed on the cell phone in the hallway. I had to ask the front desk for clean towels. They made excuses that when the customer puts the "Do not disturbed" sign they do not clean or replenish the tea for the second night. The front desk staff helped us but I was unable to find any note regarding this rule neither on the sign nor online. Making customers aware would help this hotel have a much higher rating.
I liked the decent air conditioning and the spacious room with a good TV and the kettle.
Stayed in July 2023
Reviewed: 30 June 2023
Jon
United KingdomNo dislikes, all good
Huge bed. Basic but clean room. Coffee at breakfast was ok. Staff were very helpful and friendly
Stayed in June 2023
Reviewed: 28 June 2023
Valentyna
PolandNot applicable
It was the first time in Torun but I liked it. The worst thing - we got wet because of heavy rain - so the hotel makes us feeling warm and comfortable straight away after check in.
Stayed in May 2023
Reviewed: 28 June 2023
Anthony
United KingdomNothing
Close to town centre, secure car parking
Stayed in June 2023
Amsterdam, Netherlands
Bratislava, Slovakia
Klong Muang Beach, Thailand
Florence, Italy
Arabba, Italy
Montego Bay, Jamaica
Coonoor, India
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content