ul. Ludwika Zamenhofa 25, 15-435 Białystok, Poland
#11 of 28 hotels in Białystok
Guests' ChoiceBased on 283 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
9.5
Facilities
8.8
Staff
9.4
Value for money
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 March 2024
Piotr
PolandEverything A+
Hotel is very nice , very nice staff member Ms Malgorzata is a big help and others as well . Hotel is clean , cozy , comfortable. Close to city centre , shopping centre's. A+ Highly recommended 👌
Stayed in March 2024
Reviewed: 5 February 2024
Nsp
UkraineVery nice and cosy hotel with warm atmosphere.
Stayed in February 2024
Reviewed: 17 January 2024
Justyna
United KingdomCan not find anything that I didn't like.
Fantastic location, beautiful clean and comfortable room. Relaxing sauna and delicious breakfast included! Will definitely come back!!!
Stayed in December 2023
Reviewed: 12 December 2023
Eglė
LithuaniaVery clean, comfortable bed
Stayed in December 2023
Reviewed: 5 December 2023
Simona
LithuaniaView from the window- not so amazing like hotel.
Very nice and clean hotel! Feeling like in castle. Breakfast with prosecco! 😉
Stayed in December 2023
Reviewed: 24 October 2023
Jack
United StatesNONE
NO COMPLAINS
Stayed in October 2023
Reviewed: 14 October 2023
Ilona
UkraineI could here what is going on in the next room.
Excellent service, the staff speaks good English, always polite and makes you feel home. Our room was big, clean and very comfortable.
Stayed in October 2023
Reviewed: 20 September 2023
Jozef
United KingdomBreakfast could be improved
Excellent location.
Stayed in September 2023
Reviewed: 11 September 2023
Margaret
United Kingdomit was all fine
very good breakfast. We only stayed overnight and were out most of the time. It was very hot outside and the hotel was nice and cool
Stayed in August 2023
Reviewed: 6 September 2023
Cohen
United StatesThe mattresses.
The hotel was wonderful and very accommodating. We had 3 rooms booked with breakfast. The mattresses weren’t amazing, but we all still sleep fine. The location was ideal to walk to the center square and easy to get around the city. Rooms were comfortable for 2 people, clean and equipped. Staff all spoke English and extremely kind and helpful. The breakfast spread was lovely and service was fantastic.
Stayed in August 2023
Reviewed: 1 September 2023
Patricia
IrelandNothing
Nice location. Very friendly, and helpful staffs.
Stayed in September 2023
Reviewed: 30 August 2023
Audrey
United KingdomNothing
The location
Stayed in August 2023
Reviewed: 30 August 2023
Ryan
United KingdomVery old and smelt funny in the room
Great location and staff
Stayed in August 2023
Reviewed: 24 August 2023
Daniele
SwitzerlandCoffee machine leaking, broken water cooker in the room
The location
Stayed in August 2023
Reviewed: 18 August 2023
Paula
United StatesA little old but still comfortable
Close to many restaurants; large breakfast buffet; helpful staff
Stayed in August 2023
Reviewed: 14 August 2023
Sher
United StatesNothing
Friendly staff, large and comfortably furnished rooms with more of a period, cozy feel. Excellent breakfast.
Stayed in July 2023
Reviewed: 9 August 2023
Laura
FinlandThis time our room air condition doent working and its very hot. If yuo open thew indow birds was very noicy.
Good location. Dog friendly. Easy parking.
Stayed in August 2023
Reviewed: 7 August 2023
Deivid
BrazilThe staff is friendly and always willing to help. The rooms are very cozy and quiet. A kind of party happened at some point, but it didn't bother me. Also, the hotel clearly notified me in advance about it. They have a restaurant in the hotel for dinner. That was quite useful. The food there is quite nice and I have nothing to complain about.
Stayed in August 2023
Reviewed: 7 August 2023
Christina
AustriaAwesome breakfast, water bottles provided in room, small fridge in the room, very nice staff!
Stayed in August 2023
Reviewed: 5 August 2023
Luís
DenmarkThe selection of bread at breakfast was very limited - there were many other options, but I'm a bread person.
Great room, large and extremely comfortable. Very practical location, close to the center. Helpful staff.
Stayed in August 2023
Reviewed: 31 July 2023
Miglė
LithuaniaRooms, bathroom especially and towels could have been more clean.
Location is very good, breakfast was perfect, many option for everyone. Room is big, spacious, with balcony. Reception is friendly and helpful. Easily talking in English. We managed to find parking in front and it is free on weekend.
Stayed in July 2023
Reviewed: 30 July 2023
Vasileios
GreeceLack of offering of small travelling maps of the city and the important sights (though a print of the city center is provided on request).
Breakfast was oustanding both its quantity and its quality and definetely surpasses what five-star hotels offer. The hotel location was at the same point central and quiet, the room was spacious, quiet and well decorated and equipped, bed was very comfortable, the cleaning was very satisfactory, the politeness of the personel, especially the ladies who served during breakfast is very commendable. The decoration of the reception and the restaurant (where the brekfast was also served) has historical and romantic aura.
Stayed in July 2023
Reviewed: 24 July 2023
Laura
FinlandLocation, dog friendly.
Stayed in July 2023
Reviewed: 20 July 2023
Andy
United KingdomThere could have been a few more English TV channels, or at least Polish subtitles
Extensive breakfast, friendly staff and great location. Gluten-free options for other meals available too. Great. Plus, a great selection of background music at mealtimes. Bonus - the lift is made by Schindler, spot the pun :-)
Stayed in July 2023
Toruń, Poland
Mudanya, Turkey
Berlin, Germany
Seget Vranjica, Croatia
Mazunte, Mexico
Newcastle, Australia
Mal País, Costa Rica
Plettenberg Bay, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content