I was dissatisfied with the staff's conduct in the restaurants, such as the main restaurant near the lobby and the pizzeria by the pool. In the lobby-adjacent restaurant, a waitress-in-training acted rudely and unprofessionally, suggesting we move to the bar as it was inconvenient for her to serve us cocktails or ice cream at our table. A similar experience occurred at the pizzeria by the pool, where the waitress's demeanor implied we were unwelcome because it required her to attend to our needs, despite us being the only patrons at the time.

Overall, it's an excellent place to stay. The thermal baths, both indoor and outdoor, were quite enjoyable and fun. Our 2.5-year-old daughter was absolutely delighted. The rooms were quite clean, and the hotel's logistics were convenient. The food in the restaurants was also quite good. The breakfasts were exceptional, offering a wide variety of dishes.

Stayed in April 2024

Very noisy air conditioning fan 🙄, all pillows were of very bad quality. All these did not help to rest and sleep. Sorry. Missing garbage bin in the room 🤔

Great value for money, excellent diner like in 5* restaurant, big choice of different foods 😋 👌 Very friendly and polite personal in the restaurant. Free underground parking. Excellent relax in SPA and banias.

Stayed in April 2024

The internet access is a disaster; the wifi is almost unusable. Good quality internet access was only available at certain points in the hotel. There was no internet in the room, only near the door, and even there, only when the door was open.

It's a very clean, pleasant hotel. We spent one night there, and it was perfect. I am satisfied. The breakfast and dinner were very tasty with a wide variety to choose from.

Stayed in November 2023

Went off season, not many people at all in whole facility. However, couldn't get a 1 hour late checkout. Really a disappointment as we were leaving and didn't have to be airport for another 6 hours. When asked they said they had to check but our room was needed for next reservation. Sure, nothing specific about our room. Simple request, wonder what else seems simple but they don't take the effort to do?! With that said,, really empty place, could go all places and not be crowded.

Nice choices of pools, breakfast very nice selection. Parking easy, clean facilty

Stayed in March 2023

The pricing seems a bit steep for what you're getting. The hotel is indeed well maintaned and fall well within good standards, but you can get the same quality of service and amenities for less in the region. If you're located on upper floors, be sure you're well fit for stair climbing - the elevators are slow and crowded.

Super friendly staff, all facilities were clean and well maintained. Unlimited access to the thermal baths is also a big plus. We loved the cute little bowling alley downstairs. There's also a dancing floor with a couple of DJs. After we were the only guests left, they started playing some proper beats istead of remixes of J-Lo's hits from the early 2000s. That was completely unexpected for Polish countryside. Those guys were probably the greatest highlight of our stay.

Stayed in July 2022

Room could have been bigger (there were 3 of us in one room).

The reason for the trip was to have fun with my children. The Hotel was excellent and the pools even better.

Stayed in July 2022

Nothing

Everything is perfect: staff is unbelievable polite and helpful, food is tasty with big choice, aquapark so so nice, organised and enjoyable🥰

Stayed in February 2022

The hotel has fantastic facilities, it has everything you could need including winter equipment hire which really made our stay a lot more pleasurable

Stayed in February 2022

Need to have a car to easily go to other places. Stay and restaurant too overpriced.

Nice clean rooms with soft beds.

Stayed in June 2021

When I arrived I the room, the towel had yellow stains on it, the soap and napkins were finished and not replaced.

Pools and hotel's vip section.

Stayed in January 2024

The choice of bread at breakfast was very poor & tasteless. Wine was very expensive in the restaurant.

Comfortable room. Very good food. Attractive spa and treatment.

Stayed in September 2023

Unfortunately we were disappointed with the hotel. For the price we have paid the standard was below average. It just wasn't worth what we paid . The room was plane, boring and very basic. The pillows uncomfortable. Although the breakfast offered a good choice of food and a very tasty bread, it was very busy and we had to wait for the table in the outdoor line. So not a very enjoyable experience, loud and very busy during our stay. The hotel is located in a village and the village itself doesn't have much on offer. The Terms that are included in the price, were so overcrowded that we couldn't enjoy any facilities , jetts or jacuzzi. Too many people as the hotel accepts people from the outside as well. There is much better and larger facilities in Zakopane and Chocholowskie Terms. Overpriced for what it offers. We will not be back. I do not recommend this hotel.

View from the window was nice, looking over pine trees and hills. Good choice of food for breakfast. Nice, modern bathroom.

Stayed in August 2021

doning a la carte

bulgotnik

Stayed in July 2022

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Stayed in December 2023

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Stayed in August 2023

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Stayed in July 2023

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Stayed in June 2023

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Stayed in May 2023

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Stayed in May 2023

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Stayed in November 2022

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Stayed in September 2022

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Stayed in July 2022

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Stayed in July 2022

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Stayed in May 2022