Katowicka, Nowe Miasto, 61-131 Poznań, Poland
Based on 1 apartment review
6.0Cleanliness
6.2
Comfort
7.5
Location
8.8
Facilities
6.2
Staff
7.5
Value for money
6.2
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Reviewed: 4 January 2022
Dashka
United KingdomPoor standard of cleanliness: bath - black stains from dirt and many short hairs, Sofa - so dirty that when the owner finally organise cleaning of it after our complaint it has changed colour from brown to blue. No dishwasher, no microwave, no clothes dryer. On the second or third day the central heating was switched off from 2am for about 24h or longer. Huge hussle with payment. The lady wanted suddently to change the agreement and requested full payment on 14th although we agreed to have a free cancellation on the 18th and pay rest at the beginning of our stay. Then nobody was bothered to come and collect the money. Many messages with changing of time of collection. They thought we came there to adjust our plans for them. On the first day of our stay the toilet was leaking. Again it took time to finally organise someone to repair it. Again the lady wanted us to be there and open door for the engineer - didn't agree. We requested spare key, which the owner did not give. The floor was damaged, the walls were really dirty, the bed really small ( the mattress smaller than the frame of the bed, so double bed wasn't even double). The property cancelled my reservation, but I was there and paid in full. Then they lied that they didn't do it, then that they returned it blah blah blah. Bunch of liers. Finally, i wrote to booking customer service where I was informed that it is cancelled, so I forwarded to the owner and the lady decided to do new booking but just for 1 day. The most stressful stay I ever had. Those people, because at least there were three names mentioned, are the typical "Janusz of business'. First to take lots of money but the last to provide adequate quality of cleaning and condition of property. Avoid if you don't want to be stressed out during your stay.
Good location, free parking space on the public road, quick reply on my messages from the owner
Stayed in December 2021
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