Loose shower head, poor toiletries and poor hairdryer, generally not a great showering experience. The elevator is impressively slow, but I love how the hotel turned it into a joke (make sure to read the elevator instructions, they are very funny)

The location is fantastic if you want to explore the old town! Everything is just outside of your door, and the buses and trams stop nearby. It is a bit old school, but it has most of the things you need. The price is very decent for the location.

Stayed in May 2024

The internet was awful worse I had ever seen in a hotel. There was no breakfast

the location was the best. Right in old town and close to public transportation.

Stayed in April 2024

Can be a little loud outside, but with the windows closed, sleeps really well.

Great location. Right next door to the Old City. Well connected by tram/ metro to the rest of downtown. Spacious room. Excellent helpful staff. Nice cafe downstairs.

Stayed in April 2024

Everything was perfect.

Absolutely everything. Very charming place in central location. Friendly staff. I was travelling solo and I felt very safe. Recommend, recommend.

Stayed in March 2024

That elevator is surely weird but does its job. Also the entrance hall could use a bit of pimping up

Best location, vintage looking rooms, excellent restaurant, helpful staff

Stayed in March 2024

Bath gel. Not great to be honest. Was alright, but they need a proper one.

View. Best ever.

Stayed in February 2024

The lift was slow, but stairs were right there. It was an old building so windows were set back in my room with little view, but ample natural light.

Location was great and the room was a nice size and spacious. 24 hour access and desk staff .

Stayed in January 2024

I really didn't mind any of the following, but some people might. So: the fridge is incredibly noisy, but not audible from the bedroom. There is a fairly constant rumble of trams from way down below the building, I'm usually hypersensitive to noise, but it didn't bother me. The day we left they were setting up for an open air concert right outside, which might have been bothersome. The heated towel rail in the bathroom has seen better days. The apartment doesn't really have a view to speak of.

I loved the place, we had apartment 20. It's spacious, uncluttered, with comfortable classic sofa and armchairs, a couple of antique pieces, and a few nice homely oil paintings. The bedroom is lovely, super comfortable bed, good linen. The kitchen is sweet, old style, with two electric cooking plates, no mod cons, but everything you need. The position, right in the Old Town and by the Royal Castle, is brilliant if you like to be in the midst of the action. The flat was warm and cosy. There is usually a Chopin piano recital in the building at 7pm, which was lovely. And you have the independence of being in an apartment while having the security of hotel reception.

Stayed in January 2024

Moldy shower

Location, friendly staff, excellent views from the room

Stayed in November 2023

Very slow elevator, but the steps are always good exercise. The receptionist is not super fast, but helpful.

Location is perfect, and the rooms have a nice, homey feeling. Lots of space in both main rooms and bathrooms. Good closet space. Comfortable beds. Nice views

Stayed in December 2023

The beds were not particularly comfortable (I ended up sleeping on top of the duvet for extra cushion) and the building is a maze to navigate. The signs to explain it were good, but I think if you have mobility issues it would be good to discuss that with them so they can put you near the elevators.

Fabulous location, absolutely charming aesthetic, beautiful old building with lots of character. I booked a room with a view and gasped when I opened the door the first time. Totally picturesque. I wanted to stay forever.

Stayed in November 2023

The elevator is small and very old. You had to hold the button to move it all the way to 4th floor and this moved SLOWLY. Faster to go by stairs. The water cooler and kettle for boiling (with tea bags and instant coffee packs) were not in your room but a separate room for all guests to use, no coffee maker. Breakfast, you had to buy from the restaurant/cafe on main floor, but we went out to another place.

Excellent location in Old Town of Warsaw, the tourist area. Beautiful old style European furniture and high ceiling but modern enough with bathroom and flat screen TV. We had the very top floor with small balcony, it was facing the Royal Castle. Exceptional view! Our room was very spacious, like an apartment, not cramped, as we had lots of suitcases, and still a good deal of space. Comfortable bed! Also nice that we were able to leave our suitcases by reception desk, as our flight was in evening and check out was 11 am. Receptionist helped with getting the taxi to the right entrance. Good service. We would come back here again.

Stayed in September 2023

Lift. It is a horror.

Location, architecture of the property. Free tea and coffee.

Stayed in November 2023

Great location, perfectly clean bed and towels

Stayed in October 2023

Some minor issues, not even worth mentioning)

Location, view and personnel were superb ! Nice restaurant on site.

Stayed in October 2023

Nothing

Excellent location at heart of old town (ask for a room facing the square). Walk out the door to bustling street life. This is a hotel with character. Stylish older building with a literary theme. Close to public transport. Possibly the world's slowest lift; remember to keep your finger on the button and enjoy the ride.

Stayed in September 2023

Perfect location. Room view excellent.Third year we have stayed here, and celebrated my wife’s birthday in the restaurant downstairs. Adam was very helpful, and has booked us in for 2024.

Stayed in October 2023

Nothing

Everything about the property is excellent. Location is right in the center of the Castle Square. A lot of eateries nearby. The Old Town is 5 minutes away.

Stayed in October 2023

The bathroom was a little bit awkward, but everything was working (ex. sink was very low)

Great location and atmosphere. The room was surprisingly spacious and cosy. Beds were comfy. Free water was available in the corridor

Stayed in September 2023

Everything was Ok

Great location with a lovely restaurant downstairs

Stayed in September 2023

Almost Everything

Location was fantastic

Stayed in September 2023

The bathroom was small.

The location is wonderful! The room's view was superb! The staff is great, especially Lucas!

Stayed in September 2023

The location couldn't be any better. I wanted to stay in Warsaw's Old Town and that's the place to stay! Just perfect. I arrived almost an hour early and they had my room ready in minutes. People working at the front desk are very pleasant, friendly and very helpful. I won't hesitate to stay there again in the future!

Stayed in September 2023

No fans when hot in summer

Great location .. friendly staff

Stayed in August 2023