staff, very unpleasant lady behind the desk

Location

Stayed in March 2023

I love Hilltol, but not this time! Dear owners, 5 stars is not about this hotel!!! During the check-in, my wife noticed an unpleasant smell. He was not strong and we did not attach much importance to this. Moreover, we came to see Wroclaw and were not going to stay at the hotel. But on the morning of the 3rd day of our stay, the unpleasant smell turned into a decomposition smell of decay. We contacted the receptionist Anna. A cleaner came to us and offered to spray an air freshener) We refused - after all, the smell of decomposition cannot be eliminated without finding the source of decay. Of course, I understand that there were 3-4 hours left before our departure and it was easier for the hotel workers to wait until we left than to resolve the issue. But, what was it like for us to spend the remaining time in the room smelling like a slaughterhouse? In general, the impression of the Hilton was spoiled(((

Stayed in April 2023

Most of the room is too far from the elevator hall. no bas set like toothbrush, comb, shaving kit, nothing in the room, This is my first experience at Hotel.

good enough

Stayed in April 2023

Difficult upstairs with lift, need always validate magnet card. SPA only from 9:00am

Stayed in March 2023

The room was on my estimation too warm. the clima can only be adjusted between 19 and 21 degrees, no possibility to open the windows.

very dog friendly, was there with my caucasian Ovcharka

Stayed in March 2023

unfriendly staff

location

Stayed in February 2023

i have problems that you can not open a window in the room, need fresh air

breakfast is great, people are nice

Stayed in January 2023

the service is definitely far from a 5 star hotel. stayed in other Hiltons and the service was excellent, but here it was very bad… that really impacts the overall experience.

the pool is quite nice, the rooms spacious and clean. the cleaning staff is very nice

Stayed in January 2023

It was so noisy at night. Between 12-2am on Friday night there was constant noise that sounded like heavy furniture being dragged across the floor. Reception thought it was the bar below us on the ground floor so had no control over it. They moved us to a different room for the Saturday night at least.

Clean, comfortable, and spacious rooms. Good location and staff were very nice.

Stayed in December 2022

Staff had a very poor knowledge of English so communication was difficult

Stayed in November 2022

Breakfast, location, spa. The staff let the hotel down especially in the leisure area. Each time we visited it was an inconvenience for them to give us towels as they were always on their phones. Some of the reception staff showed complete disinterest. The hotel is clean, Breakfast staff and spa staff lovely.

Stayed in October 2022

room was cleaned quite late in the day

facilities were good - swimming pool nice

Stayed in June 2022

no netflix, everything a bit outdated already for 5 starts hotel, dirty carpet on the floor

very close to the main square and old town and shopping mall

Stayed in August 2022

the staff are absolutely miserable no one smiles no one goes out there way to greet you in the corridor and when using using the bar or breakfast there waiting to clear you off like taking the cushions in lights etc in the outside area even though there open till 1am and this was done 11pm in the heat . also when arriving to room midnight no bedding on the bed and when complained had to wait till morning .

the hotel and facilities are amazing the gym is well equipped and the food is nice

Stayed in August 2022

Parking was not free of charge

Breakfast - very good

Stayed in July 2022

I chose the hotel due to the spa amenities. The pool was super cold and the jacuzzi was out of service. My room was not cleaned properly, not vacuumed once in 6 night. Very poor attention to detail for the Hilton. My parking card had to be validated each day, which was super inconvenient. I was also charged for breakfast when breakfast was included. When I asked to remove the charge, I was told a manager has to do it, and no manager is available. The execuative lounge was a nice touch but only had vegetarian options 2 evenings. This, I would think, would be a cheap and easy solution.

the location was perfect and I like a room with a big bath tub.

Stayed in June 2022

Swimming pool - absent lifeguard, flooded floor (you basically walk ankle-deep in water), very small swimming pool and one small jacuzzi in a small space. Poor fitness equipment selection. I wish the staff was trained to go extra mile and to deal with difficult client (observed a supervisor not being able to handle complaining customer). In a delux room no possibility to open a window.

Very good breakfast, coffee refill, convenient location, great welcome pack for a dog

Stayed in May 2022

Charging for breakfast, parking and WiFi are the signs of a cheap hotel... The bathrobes were thorn, there were no towels at the pool and had to go back to my room for robes which meant covering a huge distance due to the awkward layout of the hotel... Terribly inconvenient. Will neither use again, nor will recommend to anyone.

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Stayed in April 2022

You couldn't pay in Euro. The rooms are outdated and not at all welcoming. Not possible to open the window in room 122, the air was very bad. A few stains on the blankets as well as on the iron and iron table. Not enough artificial lighting. The room felt suffocating.

Great staff, breakfast and location.

Stayed in April 2022

The pictures are misleading, the big gym in the photos isn't what the hotel gym looks like, the hotel gym is actually very small and only has a few treadmills and dumbbells. The gym in the photo belongs to "Holmes Place" and entry is 30zl/day.

The hotel is very well built, beds are comfortable and breakfast is good. Wifi is fast although connection could be better, you will get disconnected every few hours from the endpoint. Pool/jacuzzi is also good.

Stayed in April 2022

Not great customer service. After lift being blocked, we have been taken through the staff corridor to the car park, then left locked out, had to walk with cases all the way round outside of hotel just to find another entrance. Very disappointing, however explained with manager who apologised for situation. Unfortunately the next day we had another disappointment as there was no tables available for breakfast so we had to wait about 15-20minutes. In general very disorganised staff & hotel.

Very modern hotel in brilliant location, great rooms with comfortable beds.

Stayed in December 2021

lack of staff hidden expense no clarity of charges lack of room service

cleanliness location style

Stayed in November 2021

Gym is too small, no fresh air or air conditioner enough for cardio work out. Bigger part of tread mills were broken. Bath robes should be changed: small holes and lots of threads. Overall stay doesn't meet expectations for Hilton Hotels.

Breakfast was fine, room was ok, however design was very poor.

Stayed in November 2021

I would never give this hotel 5 stars. I'd call it a typical, average 4-star hotel with classic breakfast, modest room and amenities. I've stayed at cheaper and better hotels.

Clean, modern, great location, comfortable bed but without "wow" effect. Wifi was great. Check-in and check-out went smoothly.

Stayed in October 2021

Advertised as having a pool but could not access it on the days we stayed. Chose this one due to pool for our kids. Disappointing. Staff were very rude.

Location was great- walking distance to old town.

Stayed in July 2021