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Unique

Stayed in April 2024

Beds were a little firm for my liking, a mattress topper would have been a great option.

Beautiful property, great location and friendly staff. Always happy to help with anything you may need. Spa was lovely with great treatments and facilities.

Stayed in April 2024

I personally found check in and check out exhausting. Sit down, have a drink, let me explain everything to you etc. In most places its 'welcome' a quick check of your ID and you are done. This all took too long and was overly complicated I thought especially after a late arriving flight. The hotel bar is very disappointing, for the cost of the drinks I would absolutely expect fresh ingredients, but a quick look at the bottles on the front of the bar told a different story - all pre-made cocktail components you could find in a supermarket. Save your money and go to one of the many cocktail bars in the city to get fresh, delicious (and cheaper) drinks.

The location was superb, just a short walk to the main square and a stones throw away from all the main attractions and museums etc. The breakfast is is very good both buffet and freshly prepared hot food make for a delicious start to the day. The room as amazing and well equipped with modern furnishings throughout and it was all exceptionally clean. The staff are friendly and helpful as well.

Stayed in April 2024

Dinner at casual restaurant was a little salty

Great service, beautiful interior, fantastic breakfast

Stayed in April 2024

Outstanding hotel 🏨 perfect location 😁

Stayed in April 2024

This hotel is luxury. The staff could not do enough for you. Even on arrival they made us drinks while checking in to fetching us umbrellas when it was raining. The hotel room was incredible and so so big. The spa facilities where amazing but the massage prices where a bit too expensive. We will definitely be back for sure.

Stayed in February 2024

Nothing.

Perfect location, very close to the city center. the staff super friendly, beautiful and stylish accommodation.

Stayed in February 2024

The hotel was a beautiful building. We loved our room, the spa and swimming pool area as well as our delicious breakfast

Stayed in March 2024

Our superior room was more than perfect, only one remark - our A/C automatically set itself back to 21C each morning from the 23C we set it during evening/night - this is presumably part of an energy saving scheme during colder months to avoid overheating during the day when guests are likely not in their rooms), but what ours did was that it cooled the room by actively flowing freezing cold air each morning to get to 21C as soon as it could. Not the best feeling to return to from breakfast/morning run/sauna. Maybe what would work better is that A/C could just turn itself off paralelly to setting itself to lower temp. Probably just a software issue, and not necessarily indicative to all A/C units.

Perfect choice if you want to explore the old town and nearby sites - a new boutique hotel in a building with centuries of history to tell (staff can be asked to give you a short tour!). Sauna area is well equipped, comfortable but can be a little crowdy during evening hours; for us, occasional runners, it was a real gem after our early morning routine runs in and around old town. The hotel staff is responsive, speaks perfect english and as an overall impression, each and everyone of them knows what makes a hotel truly 5star resort (service!!). We hoz assistance with whatever we asked for: valet parking (as we went by car), half day tour to Auschwitz with hotel pick up&drop off, other recommendations etc. Breakfast bufet is superb, the sortiment and choices are on a par (if not better) with our other boutique hotel experiences mainly in western Europe.

Stayed in April 2024

We loved everything.

Gorgeous design. Staff very helpful. Delicious breakfast. Great location.

Stayed in April 2024

To be honest everything good, even perfect. If I would have to complain I would say no hair straightener in a bathroom.

Service 24/7, nice and friendly, when I’ve had to iron my dress for night out the reception helped in 5min.

Stayed in April 2024

Expensive breakfast that did not match the rest of the hotell when it comes to selection and quality

High standard, clean and as new

Stayed in March 2024

Pure luxury and historical building. Best hotel breakfast ever.

Stayed in March 2024

Could not fault anything.

Every thing was 1st class, all the staff were so helpful. Lovely spa area. The taster menu in the restaraunt was out of this world!

Stayed in March 2024

Nothing

The location is perfect, staff very friendly and helpful, it was so good that we decided to stay one more night,

Stayed in March 2024

Everything the location is perfect and the staff and services was amazing

Excellent throughout

Stayed in February 2024

Fantastic hotel could not wish for a better stay every thing on the doorstep

Stayed in March 2024

Nice spa, huge room and excellent service

Stayed in February 2024

Absolutely Nothing

H15 Luxury Palace is a true gem We have been to 12 hotels over the years, nothing less than a 4* hotel, but mostly so called 5* hotels. Our experience at H15 Luxury Palace was absolutely amazing all the staff are well experienced at what they do, very helpful polite and treat you with respect, absolutely nothing is a problem for them this is truly a brilliant hotel. We stayed 4 days in a super deluxe room and 4 days in the presidential suite. Our rooms were cleaned every day, to the very high standards that they do, Absolutely Spotless . The pool and spa area are excellent, the staff here are also very nice to you, very professional The food here is fantastic, the breakfast is cooked from the menu scrambled eggs ,poached eggs, bacon, omelette etc, all cooked for you personally. The restaurant and bar food is high quality, not to mention how tasty the dishes are "brilliant." The staff on the front reception are very helpful friendly and welcoming they get you off to a good start, but it only gets better . I can truly say all the staff at this hotel put in the effort to make your stay enjoyable ,also the maids who cleaned our rooms will take the time to talk to you. Sorry H15 Luxury Palace I don't think there is anything you could do to improve on what you're doing. A truly wonderful experience and a big big thanks to all of you! Will definitely be back that's for sure

Stayed in March 2024

NOTHING

There are NO WORDS to describe our Thanks & Gratitude for the FANTASTIC STAFF & ALL THERE AMENITIES.... 7 Star 🌟 all the way ... Thank you H15 PALACE for looking after us.

Stayed in March 2024

Small bar area

Decor and room

Stayed in March 2024

The Breakfast offering was average to poor and depending on how busy the breakfast room was, service and availability of the breakfast offerings was not reliable

Stayed in March 2024

Spotlessly clean, very comfortable and smelled amazing! The staff could not be more helpful. The room was spacious and comfortable and the spa facilities were wonderful

Stayed in March 2024

Alles was super

Wellness, service, room

Stayed in March 2024