Lipińskiego 3/1, 30-349 Kraków, Poland
#253 of 269 hotels in Kraków
Guests' ChoiceBased on 186 hotel reviews
7.0Cleanliness
7.7
Comfort
7.2
Location
7.9
Facilities
7.0
Staff
8.5
Value for money
7.2
Free WiFi
7.7
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End of dialog contentReviewed: 24 January 2023
Anna
IrelandThe odour from bathroom was unbearable, I couldn't open the window cause was 0 degrees outside. My hair were smelly, my clothes were smelly after all night sleeping in that room. After report this problem in reception I had a feeling that I'm not the first who noticed that but nothing is done about it.
Bed was really comfortable
Stayed in January 2023
Reviewed: 24 January 2023
Alina
UkraineThe mattress on the bed is like foam, it is impossible to sleep. The walls are corton, you can hear every breath and conversation from the neighboring rooms. The room is dirty and cold (were in December). We stayed for one night, but it turned out that even to spend the night there is impossible.
Stayed in December 2022
Reviewed: 15 January 2023
Brendon
United KingdomBathroom: There was a very bad smell coming from what we assumed to be the pipes, we tried opening the window to try air out the room however the smell would return. The towels smelled strongly of bleach and the shower was very confined. Bed/room: The bed was uncomfortable and squeaked with every movement. A quick fix would be to remove the metal legs as it already has a full base. However, I'm not sure how much of an effect this would have. Noise carried through from the hallway, very little sound deadening.
The location was fit for our purpose and close to public transport.
Stayed in January 2023
Reviewed: 13 December 2022
Sviatoslav
UkraineDirty numbers. Unfriendly girl at the reception. We arrived at night, from December 12 to 13. We booked a double room with one double bed through the Booking website. The girl at the reception behaved as if we had come to her house without an invitation. I gave the key to number 13. The beds in the room were covered, towels were folded. But in the corner of the room there was a bottle of wine and a rag lying around. Taking the blanket off the bed, they found a lot of other people's hair on the bed. The sockets in the room are not working. I worked only alone in the bathroom. I went downstairs to the reception, said the room was dirty. The girl first replied that it couldn't be like that he was being cleaned. When I offered her to get up with me, she refused. Then I started saying that they would clean tomorrow at 8 a.m. The girl at the reception is a candid rude woman. When I asked her to do something about this situation, she said that she was not a cleaner and would do anything. I asked to change the number, changed it to 15 . Attention, not a room, but a room in the dormitory. Three single beds in a row are lined up. I went downstairs again, asked for a room with one double bed, the girl said that there were no more rooms. There were booking numbers on the site, strangely enough. The girl at the reception said that she had nothing to do with booking on booking at all. That she doesn't see anything that they write or point out there. I've been driving for more than 12 hours, I just want to go to bed on a clean bed. It stinks of cats in the hall. In the toilet, in the room, it stinks of cigarettes. There is no noise insulation at all. The reception is completely zero. Which, instead of solving the problem, threatens the police if I wake someone up now. I won't recommend this hotel to anyone in my life. The only star for parking. It's free in front of the hotel. There are no more pluses here. Never stay at this hotel, even for one night.
Stayed in December 2022
Reviewed: 29 November 2022
Babin
UkraineWe arrived at 23:00, room did not meet with presented in the photo, smelled the cat's urine everywhere. It was too late for something to change, I informed the personnel in reception regarding mentioned above and his not react. I strongly do not recommend this Nowa Panorama for any tourists and worker travelers.
Didn't like anything.
Stayed in November 2022
Reviewed: 31 October 2022
Oleg
Ukrainethe room is very small breakfast service is terrible
breakfast is very large and very tasty
Stayed in October 2022
Reviewed: 9 October 2022
Anton
Polandcold
Stayed in October 2022
Reviewed: 24 September 2022
Red
Ukraineno thing
no thing to like
Stayed in September 2022
Reviewed: 1 August 2022
Sandra
Estoniavery clean and quiet
Stayed in August 2022
Reviewed: 1 August 2022
Liliia
UkraineA rude employee in the reservation desk. It spoiled the whole experience. I tried to changed my reservation to get a one day more in this hotel, but it was declined by them in Booking. So I decided just to book an another room and paid for them. When I arrived to the hotel, they wanted me to pay the money for this day (that I tried to change and that was declined). The hotel changed the reservation in some magical ways, but didn’t notify me and Booking about the changed. And they didn’t try to do anything to resolve this conflict situation. I never return to this hotel and I don’t suggest to anyone to stay here
clean room, comfortable bed
Stayed in July 2022
Reviewed: 28 July 2022
Olha
UkraineThe apartment looks not as on photos and there were no hairdryer or iron inside. We were not happy but we haven't choice for that moment
The location is nice and the apartment was clean. Also cleaning working every day
Stayed in July 2022
Reviewed: 10 July 2022
Nerijus
IcelandRoom was smaller than we expected, no hairdryer.Leaky door,you can hear noise. Early in the morning too much noise made by cleaning staff .
It was good location . Helpful staff.
Stayed in June 2022
Reviewed: 4 July 2022
Monika
PolandA lot of noise, we were woken up at 5am as someone was washing floors. Basically any interactions outside of our rooms we could hear like it was inside. Picture of the room booked on Booking was way different of the one we stayed in.
Location was good, and the price was good
Stayed in July 2022
Reviewed: 21 June 2022
Elora
NorwayThe hallways were dirty, the elevator wasnt nice, and the building in itself was not nice. The hotel rooms did not look like the pictures at all. The beds were hard and it was too close to the road, so nothing to do around there
The workers were nice and polite.
Stayed in June 2022
Reviewed: 12 June 2022
Eva
Austriathe service staff was in general friendly but a bit annoying and not very discrete. things could be handled a bit more professional.
Stayed in June 2022
Reviewed: 5 June 2022
Andrii
UkraineDoor has poor quality, you hear everything from a hallway. I could not sleep at all because of it.
Clean.
Stayed in June 2022
Reviewed: 30 April 2022
Charlene
United KingdomAlot of noise from 5.30 in the morning outside of rooms.... Location is just too far out from main square!
The breakfast had something for everyone! The desk staff were nice and helpful...but alot of noise from 5.30 in the morning. Location isn't great too far out from the main square.
Stayed in April 2022
Reviewed: 28 April 2022
Keef
United KingdomThe sewer smell in the rooms was awful, we had to plug up the sink with toilet roll to help this. No kettle or hairdryer in room and the worst thing was the noise! People slamming doors and banging to all hours, the empty hallways and tiled floors do not help. if you like your sleep stay away from here.
Not much
Stayed in April 2022
Reviewed: 20 April 2022
Periklis
Greecestaff was very rude and charge me 10 times more from their official rate for the second person.
nothing
Stayed in April 2022
Reviewed: 18 February 2022
Robert
United KingdomOnly minor issues. TV was too small for me and shower height wasn’t adjustable.
The hotel is located about 100 meters from the tram stop with easy access to the city centre.
Stayed in February 2022
Reviewed: 2 February 2022
Demi
United Kingdomthe radiator didn’t work but the staff brought us up a heater
the staff! they were so helpful and friendly they really made our trip
Stayed in January 2022
Reviewed: 31 December 2021
Daniel
SwitzerlandThe central heating was not working well enough in order to keep the room warm.
Stayed in December 2021
Reviewed: 12 September 2022
Anonymous
Ukrainesmall clean excellent service
Stayed in September 2022
Reviewed: 25 September 2021
Anonymous
CanadaNo heat (reported to the reception), extremely squeaky and hard mattress, flickering light in a bathroom. Cheap dorm rooms are more tasteful than the room we got.
Convenient location, free parking
Stayed in September 2021
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