Completely transparent entrance door to the sauna and occasional presence of children there.

We chose this hotel mainly because of the pool and sauna. Everything was great. Unless the sauna entrance is entirely transparent and other visitors to the pool area pass by the door, it would be great to cover the doors with a matte film. A separate question for parents who take their young children to the textile-free sauna, even though there is a 16+ mark and a textile-free zone icon on the door: Parents with children, please don't do this. It's embarrassing and upsetting. The breakfast was excellent, you can easily create yourself a nutritious and tasty meal. The room had everything necessary for a comfortable stay. The location is not bad — it is in a new and fashionable business district. A tram stop is a few minutes walk away, and the center is not so far away. We usually walked for the sake of walking.

Stayed in April 2024

our only criticism was the pool was very cold which wasn't great for little ones.

Great variety of food choices, restaurant never felt busy. Always tables available which was good as we was a large group. Clean and tidy.

Stayed in April 2024

Only negative thing(not hotel related) Fact that we booked large room for 2 adults and 1 child(8 years old) and that we were informed that we can sleep all in one bed or for additional cost can have a extra bed for our daughter. This seems to be some new trend with Booking so be carefull when booking any hotel via Booking. This is not communicated properly.

Mercure Hotel was absolutely amazing. Rooms were spacious, clean and completely new. Kids friendly, great staff.

Stayed in April 2024

The shower was great, but extremely slippery! Would ask for a bath next time. The person who greeted us- Bartek or Bartosz- had clearly not best day. Quite rude, which wasn’t nice to start our stay. However the men checking us out next day made it up, and ladies from restaurant lovely as well. As well , usually when we book a room and description says“your child stays for free” always there’s a sofa bed or small bed provided. Here we had to pay just over £20 for additional bed for our daughter (9yo). She could stay for free but sleeping with us…? I have messaged hotel before arriving to find out if we will have to pay for additional bed for our daughter, but not clear answer yes or no. Lady answered- there’s additional charges for the bed but she didn’t say- yes you will have to pay for the bed for your daughter. Found it a bit confusing. Also, no spinning machine outside the swimming pool, so you carry dripping swimwear. And stuff at the pool reception - no communication with customer, they just give you towels and don’t explain how the lockers or dryers work ( different hotels have different systems ). Location is not the best for all attractions, however bolt or Uber will take you to old square for £3-4 .

This hotel is just amazing! The room was huge and bed very comfortable. Bathroom with grand shower. The breakfast was incredibly good! So much to choose from! Great choice of fruit, pastries, cold meats, veggies and cooked foods too. Restaurant again so delicious! Fantastic swimming pool! Highly recommend!! Would come back.

Stayed in March 2024

Areas for improvement: - No slippers and bathrobes provided in standard rooms; available only in superior rooms - Swimming pool accessible to non-hotel guests, reducing availability for hotel guests

Advantages: - Clean room, reflecting the hotel's new and well-maintained condition - Spacious bathroom - Good mattress - Warm lighting - Friendly staff - Good variety of options for breakfast

Stayed in March 2024

It was soo clean and it had a great view to energylandia and the staff was soo helpful and nice

Stayed in April 2024

A bit far from Center. Building is located around other buildings, so no nice view from the window. Nothing else to add.

Nice building, big comfortable room. Clean and tidy area around the Hotel, Nice/big selection of products for breakfast. Good room service. Some cosmetics(tooth paste, shaving foam) available for free upon request. Friendly personnel.

Stayed in April 2024

Nothing against the hotel, but have some small issues with reception: - I was in the second building and receptionist instructed me with wrong building. - Asked for bath robe, but had to ask again for it.

Very comfortable hotel! It have a huge potential to be an fantastic hotel! A lot of amenities, spacious room and delicious breakfast.

Stayed in March 2024

See above - young staff in the restaurant who watched me struggling and the young man at reception.

The breakfast was great. The only problem was lack of help from the staff as I am in a wheelchair. On day 3 I got great help from the chef and one of the ladies helped me. The food was very good. The people at Reception could have been more helpful. One young man said he had ordered a taxi for me, but it was obvious that he had not - as an hour later he did it again and it came in4 minutes.

Stayed in March 2024

Nothing

Everything

Stayed in February 2024

Using swimming pool at winter while staying in the other building is problematic.

This is my favorite place to stay every time I visit Krakow and I visit it for business every month. The place is new, beds are exceptional, I always get a nice rest there. Breakfasts are superb.

Stayed in December 2023

The door in the bathroom in room 402 has a tanned side INSIDE, and outside everything is transparent. So when you are taking shower (which is not possible because there is only tube in the room) or doing other stuff - you see nothing through the door. But your family see everything you are doing in the moment 😂😂😂 I think it was made at factory by mistake. But hotel could change the door for sure.

Everything was great.

Stayed in March 2024

Great value for the money. Super clean

Stayed in December 2023

All was great

Very comfortable room with access to modern and versatile spa facilities.

Stayed in January 2024

1.Firm bed 🛌 2.noice from the people who smoke outside - down stairs near the coffee/ bars 3.Atmosphere is “cold” - the feeling is like everything there fine , but you don’t feel great as in 4 star hotels 4.Overpriced

1.Industriale design 2. breakfast perfect! 3. pool and sauna big and comfy zone 4.big hotel room

Stayed in February 2024

Amazing as always

Stayed in February 2024

Nothing to add.

The swimming pool is great. Wellness too. The breakfast is awesome. It's close to the railway station (Krakow Glowny). 10 minutes by taxi, 20 by tram. Nice staff. Clean. Beautiful art in the hall (sculptures).

Stayed in January 2024

Very nice, clean and modern hotel with professional staff.

Stayed in January 2024

Brand new facilities. Amazing spa. Excellent restaurant for breakfast and dinner.

Stayed in January 2024

Nice sauna and swimming pool. Very modern hotel

Stayed in December 2023

New hotel, nice place. Comfortable room, good beds. Quick service.

Stayed in January 2024

The only negative was the staff at the bar in hotel were quite rude.

Amazing hotel, the room was lovely and we loved the pool and sauna facilities. The value for money was really good. We really enjoyed our stay.

Stayed in January 2024

A bit far out from the centre but the trams was within 5 mins walk

So clean and modern, a fantastic hotel that couldn't do enough for you, we had 2 rooms, booked the 2nd room we booked 5 weeks later and messaged the hotel to ask if the room could be next to mine, the staff were so helpful and put the kids next to us with a joining door 😊 everything I asked they did, breakfast is quite expensive but you can have as much as you like, the spa/pool area were great too

Stayed in January 2024

Big rooms very clean modern friendly staff

Stayed in January 2024