Despite the hotel's potential access to advanced technology like Starlink, the internet service remained subpar, delivering an inconsistent 2Mbit connection. This discrepancy between available resources and actual performance was disappointing, particularly in an era where reliable connectivity is expected. Furthermore, the breakfast offerings failed to impress, with a limited selection of generic items and a few unconventional salads.

Nice location, clean air, quiet. Good staff and nice restaurant.

Stayed in May 2024

Breakfast could have been better, poor internet speed

Great polite staff, large rooms, nice views

Stayed in April 2024

We had the BIG unluck to be there during the week on a national holiday (1st of november). The hotel was really empty and seemed spooky. Also the saunas (all) are just working on weekends! The restaurant was closed :-( Keep in mind to check beforehand. Our receptionist the first day seemed a little bit lost because only the “direction” can decide some things… so it seemed a bit stiff. But he tried. The second reception was great!

Great hotel, cool location to go on hikes in the region or to the lake. Nice sauna area. Awesome restaurant. Price ok.

Stayed in November 2023

Excellent outdoor spa center been reason of my booking and let me confirm, that it really worth visit this spa center.

Stayed in October 2023

Some shifts of staff are not in a hurry to clear tables during breakfast time.

Great place for relax. Good SPA zone, comfortable rooms, pleasant staff. Good restaurant. Good value for money.

Stayed in August 2023

Breakfast was prepared day before serving.

Beautiful landscapes and surrounding silence . WFI could be only better, it was lagging quite often.

Stayed in June 2023

The menu in the restaurant can have more dishes or some special editions. I have not understood why parking near the hotel is paid, and near the restaurant is free (I preferred a free one=)). All other is great!

Amazing! Best place so far near Wroclaw for leisure weekends. Perfect quiet spa area where you can relax, read your favorite book, swim, and drink something. The ceremony in a sauna is excellent, a lot of places do not have this kind of entertainment. The breakfast is delicious! Try apple pie if available.

Stayed in June 2023

Not a problem of the hotel...more like of the guests. I would appreciate signs in the Spa area informing guests that after the sauna/steam bath is neccesary to take a shower before jumping in the swimming pool.

Pretty, quiet location in a small valley, close to the river. Spa was included in a price so as the breakfast. The garden is spa is very nice with different types of saunas, steam bath, jacuzzi, garden bar and a room for relaxation. There is also outdoor pool (not heated). The breakfast was excellent so as the dinner in the restaurant. There are some nice tourists atractions nearby. Also I really appreciate two types of the pillows in the bedroom. One was thinner and the other was thicker...you can chose what you prefer.

Stayed in May 2023

Broken blind in the room, no bathrobe and slippers provided.

Outdoor spa, food

Stayed in January 2023

Parking extra charge, robes for sauna extra charge, breakfast extra charge (maybe good, but we had to leave very early so didnt try)

Comfortable room, very nice outside spa area. Amazing sauna ritual, but… no swimming suits alowed

Stayed in August 2022

Paid parking (expensive) for hotel quests :(

The service crew was very nice, the rooms were big and comfy, food in the restaurant was very good (we even got a big takeaway breakfest)

Stayed in June 2022

staff in the restaurant was not as friendly as in the reception

very friendly admission in the reception, tasty and rich breakfast, sauna world

Stayed in April 2022

Not suitable for wheelchair users, lots of steps to reception area and a few steps to bar an dining room

Loved this hotel, my husband and I travelled from UK to Finland via Poland in an electric car and trust me when I say we stayed at a lot of hotels along the way including Radisson Blu and Tree Top by Hilton, all gorgeous of course, but the hotel Palac Jugowice was our favourite and the cheapest. It was extremely clean, shutters on the windows that is so much nicer and cleaner than curtains or nets, very comfy beds, very friendly staff, amazing location and a lovely breakfast, great value for money. The only thing that let it down it is not disabled friendly, not good for wheelchairs. My husband struggled up the steps to reception and the steps into the bar and dining area using his walking stick. However this hotel is a must stay, we only stopped over for one nignt on our way back to the UK but would love to stay a week in the summer because the location is amazing and there are lots of beautiful places to visit nearby.

Stayed in October 2023

Arrived around 8pm on Sunday and was handed keys by security. We were told breakfast is until 10.30 and check out by 11. Next day we went for quick breakfast at 9.50. There was no staff on restaurant floor. Food and drinks were scarce. I opened the doors to the kitchen and asked if there is anybody that could help us get some orange juice. The only lady that was there at the time answered that I am not supposed to be there. When I said that I wouldn't unless there was anybody to talk to in the restaurant, she repeated that I am can't enter the kitchen and breakfast is almost over anyway. Few minutes later the orange juice arrived with an attitude. Very disappointing experience. Would not reccomend

It started off well with the hotel accommodating my ask to have a large bed vs. two singles.

Stayed in July 2023

none

everything was great. thank you!

Stayed in March 2023

Heating was remotely controlled from a reception. It was cold - hot - cold again and I wasn't able to change the temperature on my own. I had to go to reception to make any change, even 1 degree

Stayed in November 2022

extraordinary food quality, nice sauna area

Stayed in September 2022

very quiet and great view

Stayed in June 2022

N/a

Beautiful place. Great restaurant. And lovely spa.

Stayed in April 2022

Profesional friendly woman in reception, nice and clean room, good location good restaurant higly recomended for visit that place location is briliant for visit Riese and area arround definetly will be back again

Cant complain

Stayed in October 2021

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in May 2023