Do not recommend soups in the restaurant.

Great spa and garden, very nice breakfast, spacious room.

Stayed in April 2024

Everything was perfect just one device. Change your cutlery. You have perfect service, dishes and tableware. Only cutlery are really cheap and do not look nice.

Everything was perfect as always. Perfect spa. Excellent breakfast and delicious dinner.

Stayed in April 2024

Welcome feeling was great, also food variety, menu and quality great. Service also very friendly and rich breakfast for everyones taste. Awesome Wellness area.

Stayed in April 2024

Very friendly staff, clean rooms, very tasty breakfast

Stayed in April 2024

The bed was extremely soft, very uncomfortable.

Perfectly located for hiking, helpful and kind staff, very good selection for breakfast, beautiful wellness.

Stayed in March 2024

I thought the prices were a bit steep, given the location and the fact that this is not an upscale modern high-end facility, but a decent, comfy, if a little kitschy roadside hotel with a spa area. If we could knock off a hundred or two, the price would sit just right. Plus it is kind of hard to use the spa in the morning of your departure, since it only opens at 10 and check-out is at 11. This minimises the chances people would actually use it in the morning, for, say, an invigorating morning swim. There were too many bachelorette parties for my taste - someone travelling with young kids - but I am well aware that they are probably the usual crowd here - and young children are less frequent guests.

I really liked the spa area which had all the attractions a spa might need: a swimming pool, all kinds of saunas, a salt cave, jacuzzi, a massage parlour. I thought the staff was extremely helpful and kind, especially the elder ladies. I loved the confines of the bed and the size of rooms.

Stayed in March 2024

Spa opening hours - could start earlier than at 3 pm.

I liked the pool and the spa. I also liked the path along the river to nearby dam. Breakfast was tasty. Our room had a nice view and was comfortable.

Stayed in March 2024

It would be more attractive for our more frequent visits if the pool and jacuzzi were open from the morning during the weekdays as well.

Fantastic!

Stayed in November 2023

I was missing more towel hangers in the bathroom, water dispenser in multiple places in spa area (Especially in naked area in sauna), heater in room was a bit insufficient to maintain comfy temperature inside room, water in jacuzzi was not clean. We had double bed made from two single beds and when we wanted to cuddle we will be short of duvet and fall in the bed divide.

Breakfast, sauna, pool, spacious room, convenient location, very helpful staff,

Stayed in December 2023

noise from the spa - jacuzi part, when bubble engine worked, but ended at 10 p.m.. In other rooms, not so close to jacuzi, probably not present. but room was very nice and big.

very good

Stayed in December 2023

Perfectly delicious food, kind staff and beautiful wellness.

Stayed in December 2023

Papuga is my loving hotel in the area, there are perfect breakfast and dinner, the sauna and swimming pool is big cherry in the cake

Stayed in December 2023

Wellness area open from 15.00 during the week days.

Everything was perfect, food, staff, location.

Stayed in December 2023

Very comfortable bed, friendly staff

Stayed in November 2023

The air conditioning condensate pump could be a little quieter.

Actually, everything was fine. All our realistic requests were fulfilled by the staff.

Stayed in July 2023

Hamam sauna was not working, breakfast was half empty at 9:00 in the morning

Beatiful wellness, nice park around hotel,

Stayed in September 2023

-

SPA

Stayed in June 2023

Nothing

Lovely spa and the staff were so friendly ☺️ The restaurant was very good too!

Stayed in August 2023

Facilities, staff

Stayed in August 2023

As suggested last time to SPA attendants, hotel managemnt should place some panels in the SPA with "SILENCE PLEASE". Many guests infact continuously talk in the sauna, in the turkish bath and the relaxing area. SPA is not a lounge bar, everybody can stay 15 minutes without talking...

When I'm in Bielsko Biala I normally book this hotel for the position, the services and kindness of staff.

Stayed in July 2023

The pillows and poor Wi-Fi

Nice facilities

Stayed in June 2023

Stones used for hot stone massage could be a bit hooter to me.

Green location, very friendly staff. A good spa with nice massages. Not too loudly (mostly older couples, if kids then rather teens).

Stayed in July 2023

The A/C unit in our room was very noisy, at times waking me up during the night, however, the unit may have just been broken.

Great location close to nature and the downtown area (10min by car).

Stayed in July 2023

Absolutely wonderful, friendly and professional staff, great chef - food was delicious, clean and cozy rooms and very atmospheric spa. Beautiful garden, nice biking trails nearby. Massages were great, I feel 10 years younger:) Remember to visit the city centre - it's a bit far but worth it, it was called "Small Vienna" for a reason and it's not stuffed with tourists.

Stayed in June 2023