Having to leave!

The hotel was absolutely fabulous and so were all the incredible staff, especially Klaudia on reception. Who is an absolute ambassador for this hotel, and a perfect example of excellence in the hospitality business. The room was so lovely and comfortable, I stayed in room 213. The food was amazing, the location is second to none in this city. Believe me if you are looking for a hotel in this lovely city, look no further, as you have found it. I can’t fault this beautiful, lovely, fabulous hotel in any way, it was outstanding. Everything was simple perfect! A big thank you to all the staff for a wonderful stay, I look forward to returning one day!!

Stayed in May 2024

Excellent stay, spotlessly clean.

Stayed in April 2024

Bathroom tiles when wet - extremely slippery! Do not recommend wearing slippers on it. Rooms were very hot even tho heater was off. Noisy room - you can hear other room flushing water:( Unfortunately there was main entrance renovation - which forced me to go around back of the hotel - not nicest area:)

Love the location, and the clean design. Extremely comfortable mattress! Amazing breakfast buffet - ladies serving it were lovely and attentive. Hotel kept in great condition - nothing has changed quality wise for 4 years!

Stayed in April 2024

No bathtub

Fresh bright decor, large windows

Stayed in March 2024

Location and food was very good.

Stayed in February 2024

it was perfect

superb hotel

Stayed in January 2024

-

Excellent staff, room and good. Perfect location. Hotel with spa and very tasty brewery. Nice stay. We enjoyed.

Stayed in February 2024

Breakfast very tasty, plus local specialties

Stayed in January 2024

The temperature in the room was bit too low. And it was not possible to regulate it. Bathrobe size!:)

Location. Very clean. Friendly staff. Cozy.

Stayed in January 2024

Very good hotel - nice room, spa zone. Excellent location of the hotel. Very good breakfast.

Stayed in January 2024

everything

Everything

Stayed in December 2023

Shortage of the number of staff. Had to shift myself from one room to another. Some of the rooms are at not very clean condition.

Good location. Liked the pool and jacuzzi a lot. Friendly and helpful reception and housekeeping.

Stayed in December 2023

Nothing

Everything

Stayed in November 2023

Uncomfortable beds

Stylish decor

Stayed in September 2023

Limited and expensive parking, no ramp on the front entrance, missing/broken coat hangers in the sauna section

Excellent breakfast as well as extremely friendly and helpful staff. Accompanied by the best location possible, a very good bar/restaurant, great facilities.

Stayed in November 2023

All in order

Exelent everithing

Stayed in October 2023

Only hiccup we experienced was the labile Wifi on the 2nd floor. Needs a little upgrade to improve functionality and guest experience.

Excellent location, very friendly and helpful staff. Tidy room with very comfortable bed. Language was never a barrier as there was always a staff member who speaks English and able to translate Polish language for us. Being in the heart of the city centre ones is always surrounded by a lot amenities and rest choices. I will definitely stay again in the future.

Stayed in October 2023

Hair dryer was broken, carpeting and curtains should be dry cleaned. Our room was separated from the rest and there was an echo from the corridor that wasn’t very cozy. We ordered breakfast and had to wait for an hour for scrambled eggs while others came later and left earlier.

Great location, large and very comfortable bed, robes, coffee maker, view through the window.

Stayed in October 2023

Car park fees and expensive breakfast.

Location and facilities

Stayed in September 2023

We had initially booked a room with the understanding that breakfast was included in the price, and this was clearly reflected in our reservation confirmation. To our surprise and disappointment, we were told by the hotel staff during breakfast that it was not included, and we would have to pay extra for the meal. To resolve the issue, we showed them the booking page where we had clearly selected the option with breakfast included, and the price we had paid matched this selection. Despite providing this evidence, the reception staff insisted that we were mistaken. In conclusion, while our stay at the hotel was generally comfortable and the room met our needs, the unexpected extra charges for breakfast left a sour note in our experience. It's advisable for the hotel to ensure that reservations are accurately reflected and communicated to guests to avoid such inconveniences in the future.

Our recent stay at the hotel was overall quite pleasant. The room we stayed in was spacious, comfortable, and well-maintained, offering a nice atmosphere for our visit. The hotel's amenities and services were generally up to par, which contributed positively to our experience.

Stayed in August 2023

The pool, location.

Stayed in July 2023

No milk and hardly any sugar. We could not cool the room down well enough

Room was clean and fresh, location was very good

Stayed in August 2023

Nothing

Central to everything modern and friendly All mod cons in room

Stayed in August 2023

Nice rooms, perfect service, great breakfast

Stayed in August 2023