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The hotel was so relaxing, welcoming and nothing was any trouble especially by the two girls I dealt with at Reception (Mariana & Beata) who arranged all our tours and transfers to and from the airport. The Jaccuzzi, Sauna and complimentary bottle of Proccesso would definitely make me recommend this hotel. The hotel is also nice placed between the Old Town and the Jewish districts i.e. 15 mins each way.

Stayed in March 2024

Nothing !!!!!

Amazing hotel, brilliant facilities great breakfast helpful staff

Stayed in April 2024

If i had to say something it would be that there are no english channels available on the TVs and we struggled to connect our phones to the TV as advertised.

Absolutely everything. Fantastic staff, great facilities, room was cleaned every day, great location & good value for money.

Stayed in April 2024

Nothing.

Everything! It’s such a good hotel. Good location, good quality rooms and staff lovely! Loved the vibe of this hotel.

Stayed in April 2024

Location and opposite train station for east transfer to Airport.Helpful staff.

Stayed in April 2024

I fell down a step and asked to use things from the first aid box - I had broken my ankle but was offered a plaster. There were also no amenities like shower cap

Very modern and chic hotel

Stayed in March 2024

Nowhere to put your cloths! A wardrobe can be provided but you have to ask for it??

The room decor was very modern. Lights, blinds and large screen TV and even the door lock were all controlled from a mobile phone supplied.

Stayed in April 2024

Using the phone they give you for all functions takes some getting used to but ultimately works ok .Default mattresses are very soft, definitely take the option to change to a harder one. Reception was a little relaxed and not quite as professional as in other hotels. Perhaps a little too chilled? I expect reception staff to have excellent local knowledge - for example they were unable to advise us on trains to the salt mines (a station is next to the hotel) and merely referred us to their own excursion. BTW - go to the salt mines under your own steam, the train takes 25 mins and costs next to nothing. So easy. Anyway, these are minor observations. It's a great hotel!

Great location central to the Old Town and Jewish Quarter. Good restaurant with a great breakfast included. Decent whisky selection at the bar which I was working my way through. Sauna and Jacuzzi were most welcome after a busy day. Enjoyed the hotels luxury transfer to the airport in one of their two Rolls Royce. Will definitely be returning.

Stayed in March 2024

This property was amazing so close to the main square just a 10 minute walk to some lovely restaurants, rooms were spotlessly clean and the beds really comfortable, the hot tub on the roof top was excellent which is included in your room price and can be used 24 hours a day, this property also has a sauna which is also included but you have to book this with reception we didn’t get time to use it. On arrival we had a lovely complimentary bottle of presecco waiting in our room and some fruit which was a really nice touch from the hotel and the minibar which came in handy filled with soft drinks, milk and water we had a lovely stay and if we ever return to krakow this will be the place we stay again.

Stayed in April 2024

Over the course of last few years I have been to this hotel on numerous of occasion and I managed to check all 3 types of rooms they over. The Classic,Delux and the Suite which are nice and modern. However, based on my stays and based on my personal experience the hotel somewhat fell a 'victim/hostage' to its success and customer demand as there are parts of the hotel that could do with an repair or upgrade. This is nothing to be ashamed with as I have seen them start to pick up on these issue and trying to fix it. Therefore I'm not sure I should even mention it in the 'What didn't you like?' section.

This is probably one of the better hotels in Krakow when it comes to location and what it has to offer to its clients and customers. The location is pretty much central with approximately 3-5 minute walk to old town square and its easily accessible by both car and public transport. The staff is always very helpful and will do their best to exceed your expectations with support and kindness.

Stayed in March 2024

That the air conditioning did not work No English channels apart from TLC Was quite a dark room Shower was really small and could not adjust shower head .. not ideal if you don’t want to wash your hair

I booked this hotel firstly for the location and then the roof top pool

Stayed in April 2024

Great location. Staff helpful and informative, room comfortable.

Stayed in April 2024

The property was amazing from start to finish I came here for 4 days with my daughter for her 21st staff were helpful and friendly the hot tub was lovely at an evening when sun was setting and amazing free Prosecco on arrival to guests breakfast had a lot of variety hot and cold made fresh to order the hot food absolutely gorgeous rooms were clean free minibar filled up each day so lovely cold drinks when bk after your day and tea and coffee machine in your rooms was amazing location was great close to everything

Stayed in April 2024

Nothing

Modern clean hotel, close to old town.

Stayed in April 2024

The jacuzzi, location of hotel was perfect staff so helpful and friendly, food and drinks were great, all round great place to stay

Stayed in April 2024

Tablet to control lights and air con didn’t work. However did not hinder my stay as manual controls were available

Very modern. Great location. Very friendly staff. Roof jacuzzi excellent. Rolls Royce transfer very much worth it and driver extremely knowledgeable and friendly

Stayed in April 2024

Bar and restaurant open 24 hours was directly underneath our room

Good location

Stayed in April 2024

Location excellent 10 minute walk from main square, rooftop hot tub was brilliant love the loft style decor. Bar and restaurant open 24 hours. You can book a suite with your own private hot tub for a bit extra.everything in room controlled by a remote control including lights blinds tv great idea

Stayed in April 2024

Hotel was beautiful. Staff so friendly and welcoming

Stayed in March 2024

Breakfast was not good apart from cooked omelet.. pizzas are excellent

Was very good local and perfect

Stayed in March 2024

Air conditioning was blowing hot air most of time.. Breakfast could be more varied

Very location for reaching all areas of Krakow

Stayed in April 2024

Nothing not to like. All great.

The hotel, was modern, very clean, lovely rooms. Staff really friendly and helpful. Location was great. We would definitely stay here again.

Stayed in March 2024

Spotlessly clean Modern rooms with lovely finishing touches

Stayed in March 2024

Nothing

Everything was perfect. The room, the food, the staff, facilities and location. Brilliant and one of the best Hotels I have ever stayed in. Will make an effort to come back to a wonderful city of Krakov and will make the effort to try to book into this Hotel again.

Stayed in March 2024