ul. Florianska 28 , Old Town, 31-020 Kraków, Poland
#12 of 268 hotels in Kraków
Guests' ChoiceBased on 968 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
9.8
Facilities
9.4
Staff
9.4
Value for money
8.9
Free WiFi
8.6
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End of dialog contentReviewed: 7 May 2024
Gary
United KingdomSome might find it noisy outside of hotel due to its location . Not an issue for us
Location for everything in the old town . Staff were excellent nothing too much trouble
Stayed in May 2024
Reviewed: 6 May 2024
Shaun
United KingdomThe water in the indoor pool could be warmer, took some getting used to the temperature
Spa area an terrace was lovely. Food was good and very reasonable price and lots of options. Staff very friendly a polite
Stayed in May 2024
Reviewed: 5 May 2024
Keeley
United KingdomGreat location in a beautiful city
Friendly staff great roof terrace bar rooms were lovely and clean
Stayed in April 2024
Reviewed: 30 April 2024
Nick
United KingdomFantastic location for a stay in Krakow, superb facilities.
Stayed in April 2024
Reviewed: 30 April 2024
Victoria
United KingdomNothing
The rooms were very comfortable, particularly the beds. Very good quality and well equipped.
Stayed in April 2024
Reviewed: 28 April 2024
Mike
United KingdomGreat location and amazing spa/pool area. Very helpful staff and well kept
Stayed in February 2024
Reviewed: 27 April 2024
Colleen
United StatesNothing
Close to Old Town, excellent and friendly staff, comfortable room
Stayed in April 2024
Reviewed: 24 April 2024
Christopher
United KingdomNothing
Fabulous hotel. Bang in the centre. Right on top of everything, yet quiet and truly 5 Star!!
Stayed in March 2024
Reviewed: 23 April 2024
Peter
United Kingdomvery good
Stayed in April 2024
Reviewed: 22 April 2024
Ofelia
United StatesClean room
Stayed in April 2024
Reviewed: 21 April 2024
Alexander
IsraelNo lobby, but it's ok if you just want to travel and see the city. Not strong light in bathroom - but don't worry, it's just very minor things.
Location is superb - a few minutes from most of the sites in the old town. Heated floor in the bathroom is excellent. Breakfast is one of the best I've ever had. The pool is very clean and nice.
Stayed in April 2024
Reviewed: 16 April 2024
Allan
United KingdomRoom not really a suite although advertised as one. Partitioned bed area and lounge/storage/sower-room-room. View over top of enclosed restaurant. Not a view at all really. TV not watchable from bed.
Location, staff, breakfast, cleanliness, spa and pool.
Stayed in April 2024
Reviewed: 15 April 2024
Nichola
United KingdomNothing, it was great, there is a spa and massage service but I did not use those but would imagine they’re top notch.
I have to say my heart sank a little when I saw how busy the street was, but you cannot hear a thing! Amazingly close to the square, restaurants, bars, parks etc. Staff were super friendly and helpful- always a good morning / evening etc. Restaurant staff also, we only had breakfast but delicious, quickly brought over and fresh!
Stayed in April 2024
Reviewed: 15 April 2024
Philip
United KingdomGreat location very clean hotel and wonderful pool area.
Stayed in April 2024
Reviewed: 15 April 2024
Johanna
IrelandNothing !!
Such a comfortable hotel in a great location,the spa and pool fabulous, with perferct opening hoursl.Our room was to the back ,no street noise.Terrace bar a lovely location in the evening.
Stayed in April 2024
Reviewed: 12 April 2024
Ma
United Arab EmiratesNothing
The service and the room
Stayed in April 2024
Reviewed: 11 April 2024
Kate
United KingdomNothing! Highly recommended and good value for money.
Beautiful building with big, tastefully decorated room. Excellent location on one of the Old Town's most historic streets. Staff were really lovely and the glass of Cava on arrival was a nice touch. Breakfast was very good.
Stayed in April 2024
Reviewed: 11 April 2024
Helen
United KingdomThe hotel is beautiful and clean. The staff are really friendly and couldn't be more helpful. The room was spacious and immaculate. Location fantastic, within walking distance of everything we needed. What an amazing place to stay.
Stayed in April 2024
Reviewed: 10 April 2024
Terence
United KingdomPerfect location. The hotel far exceeded my expectations, with room size and standard of breakfast. The staff were impeccable!
Stayed in March 2024
Reviewed: 10 April 2024
Nikola
United KingdomPool was a bit cold
Really lovely hotel and amazing location
Stayed in March 2024
Reviewed: 9 April 2024
Lisa
United KingdomIdeal location, excellent facilities highly recommend
Stayed in April 2024
Reviewed: 6 April 2024
Kinga
United StatesThe bed was extremely uncomfortable, and very hard. The room had just one small window located very high so I couldn't reach to open it or see the view
This hotel boasts an unbeatable location, offering spacious and immaculately clean rooms equipped with modern amenities. The spa area is truly stunning, and the jacuzzi is maintained at the perfect temperature for a relaxing experience. Overall, a top-notch destination for those seeking comfort and luxury.
Stayed in April 2024
Reviewed: 6 April 2024
John
United KingdomNothing
Location and luxury
Stayed in April 2024
Reviewed: 5 April 2024
Michael
GermanyAbsolutely 5-star Hotel, very helpful and friendly staff, perfect. Perfect Service, wonderful breakfast, direct in main city center. Family-Room (4 Persons) was absolutely fine. So, i highly recommend this hotel if you stay in Krakau. Car-Parking in the Hotel-Basement is outstanding!
Stayed in March 2024
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