9 Plac Powstancow Warszawy, Sródmiescie, 00-039 Warsaw, Poland
#23 of 243 hotels in Warsaw
Guests' ChoiceBased on 666 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.6
Facilities
9.3
Staff
9.0
Value for money
8.6
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 May 2024
Taisiia
UkraineI waited quite a long until my luggage was brought to the room, but after the call to the reception desk it was there in minutes
The hotel is great. Situated in the city center, walking distance to downtown and old city. The room was clean and spacious. The staff in the hotel was helpful. Breakfast is very delicious. Unfortunately I didn't have time to check the spa during my stay. Highly recommended
Stayed in April 2024
Reviewed: 13 May 2024
Dimitrios
SwitzerlandEverything was amazing, to the smallest detail.
Stayed in May 2024
Reviewed: 10 May 2024
William
CanadaStunning Decor - spa was excellent.
Stayed in May 2024
Reviewed: 30 April 2024
Per
NorwayThe WiFi was not good at all. The food and atmosphere in the upper restaurant was a disappointment. It was way too bright light like a dentist office, the piano playlist was bad and boring. And the Menu and food was a catastrophe. It has great potential with the right atmosphere and a completely new menu. The food was boring and had no taste. Most dishes were cold, even the ones with beef and the asparagus main course which should be removed from the menu immediately.
The junior suite was well equipped and very comfortable. The spa area was amazing and we enjoyed it very much. The staff was very helpful, friendly and we got an early check in on Sunday. Would definitely recommend it and we will return.
Stayed in April 2024
Reviewed: 30 April 2024
Tomas
Czech RepublicHotel was certainly one of the more expensive hotels in Warsaw in similar category and for this it missed to deliver any kind of service, sorry I expect more at this price level, rather then 4 star ordinary hotel and service. It looked like it is run by part timers, the staff seemed loss all over the place, especially at breakfast. For the hotel being empty, dirty tables for hours in the breakfast room, items not cleaned and you had to ask for everything.
Great location to explore old part of Warsaw, hotel located in a somewhat historical building with aspiring modern design that was well executed. Breakfast offer on the AlaCarte side was fairly good, good night sleep and bed, besides the pillows. Nice little spa downstairs as a perk.
Stayed in April 2024
Reviewed: 28 April 2024
Antonio
ItalyNothing to mention
Excellent facilities, huge rooms, tasty food
Stayed in April 2024
Reviewed: 21 April 2024
Souad
Qatardarkness
location
Stayed in April 2024
Reviewed: 17 April 2024
Keiran
United KingdomSpa was incredible, room was brilliant, super breakfast and great location.
Stayed in April 2024
Reviewed: 3 April 2024
Przemyslaw
BelgiumThe décor is not my cup of tea. It's very industrial, "modern", cold. The building is probably the most iconic art-deco building in Poland but the interior does not reflect this style in any form. It's a pity.
The room was spacious and comfortable. The restaurant and the breakfast were very nice (the best bread I have eaten in a long time). The spa is very pleasant.
Stayed in March 2024
Reviewed: 1 April 2024
Peter
SwedenSilver fish and other insects in the bathroom - gross no staff at the pool at night and dirty facility , slow service at breakfast , no furnishement in lobby so nowhere to socialise with visitors
Design
Stayed in March 2024
Reviewed: 31 March 2024
Ali
PolandEverything
Stayed in January 2024
Reviewed: 25 March 2024
Alesia
PolandGreat location, an amazing all-day spa, and nice staff. However, I wish the food was better.
Stayed in February 2024
Reviewed: 6 March 2024
Iryna
United KingdomStyle
Stayed in March 2024
Reviewed: 28 February 2024
Stephen
United KingdomNothing
Staff very friendly and helpful
Stayed in February 2024
Reviewed: 22 February 2024
Maximilian
GermanyGreat spa. Great food. Lovely premises
Stayed in February 2024
Reviewed: 12 February 2024
Adi
IsraelThere is a serious issue with noise. You can hear anyone walking with heels in the corridor, next room noises, and noises from the street. There are often protest groups outside the hotel since it's near a political spot. Could use better windows and better noise protection/isolation in the rooms. We stayed there on February so the hotel wasn't full, I assume that in more busy times this could be a serious issue. Also the room was way too dark, little lighting.
The spacious room, amazing breakfast. Nespresso machine in the room, electric kettle and tea upon request. The most spacious shower room I've ever seen. Super clean. Helpful and friendlyl staff. Very good location. Nice spa with a very warm pool at winter. The small details - umbrellas for guests, etc. Highly recommended.
Stayed in February 2024
Reviewed: 11 February 2024
Amy
United KingdomModern, beautiful, clean
Stayed in February 2024
Reviewed: 10 February 2024
Maarten
BelgiumAll ok
View, room
Stayed in January 2024
Reviewed: 5 February 2024
Lilianna
PortugalThe restaurants are not the best in terms of food. Very strange food and a bit overpriced. The stuff is nice but all people working there are behaving more like robots than humans.
Great design, very clean, amazing indoor pool ans 2 saunas. Very nice interior. Great breakfast - huge variety and good quality of food.
Stayed in February 2024
Reviewed: 5 February 2024
Klaudia
PolandThe service of bartenders and at the reception, was at a very low level. At the reception I waited as if I was invisible, even though there were 3 employees and no other customers. The bartenders at the snack bar looked like I was bothering them when I wanted to order something. It's a shame because people are also part of the hotel experience.
A very nicely designed hotel. Elements of the building have been preserved, which beautifully demonstrates the originality of this place. Very good quality of materials used in the rooms and common areas. It's worth being there and learning the history of this place. When you are in Warsaw it is worth visiting this place if you are an architecture lover. Not many hotels allow you to have a drink by the pool and we loved it. ;)
Stayed in November 2023
Reviewed: 5 February 2024
Tatiana
NetherlandsStaircase at the entrance and no bell boy
Nice breakfast, good rooms
Stayed in February 2024
Reviewed: 3 February 2024
Iryna
United KingdomWe were not lucky to stay to noisy neighbours, but the hotel staff did their best to resolve the situation and event gave us a bottle of Prosecco as goodwill gift
Location, design and food facilities including breakfast (amazing selection)
Stayed in January 2024
Reviewed: 24 January 2024
Tati
SingaporeThere was no view as it was an internal facing room; this also meant there was almost no light in the room. The bottled water tasted like mushrooms to me, which was very concerning. Took a very long time to deliver food from reception. Not a fan of this part of Warsaw, there are more beautiful areas to stay.
The room was huge and very comfortable. The design is very chic and stylised; industrial, but comfy. The bed was great. The bathroom had one of the smartest designs Ive seen, with the shower tucked away behind a corner to prevent flooding the floor.
Stayed in January 2024
Reviewed: 12 January 2024
Steve
United Kingdomnothing
Was Fantastic...great staff and room highly recommended..
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content