1369 Ashford Avenue, Condado, 00907 San Juan, Puerto Rico
#32 of 84 hotels in San Juan
Guests' ChoiceBased on 1186 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
8.7
Value for money
7.8
Free WiFi
8.8
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End of dialog contentReviewed: 11 May 2024
Jessica
United StatesThe location was convenient. Restaurants close by, the beach was a couple blocks away. La placita wasn’t too far. The rooftop pool was great. Best part in my opinion.
Stayed in May 2024
Reviewed: 4 May 2024
Kassia
United StatesFirst staff member I met soon as I arrived had an attitude.
Location
Stayed in April 2024
Reviewed: 28 April 2024
Tracey
United StatesN/A
Hotel was close to everything including restaurants, beach and night life. Staff was helpful with recommendations for daily activities. Hotel pool was perfect and never crowded. Gym was clean. Drinks and food at the hotel restaurant was on point.
Stayed in April 2024
Reviewed: 15 April 2024
Sophia
UK Virgin IslandsI reserved a king room but upon check in I was told the king rooms were overbooked and I would be placed in a double Queen room however I wasn’t told that it was a hearing accessible room. Given the room we were placed in, we didn’t have seating accommodation, which was a major drawback for us. This was not mentioned to us either when the option was presented. We were very disappointed to be placed in a room without a sofa, especially since a lot of our time was spent in the room given the purpose of our trip.
Proximity to pharmacy, great food options nearby, overall location.
Stayed in April 2024
Reviewed: 10 April 2024
Latreesha
United Arab EmiratesThe location and room!!!
Stayed in April 2024
Reviewed: 9 April 2024
Darryl
United StatesUnfortunately our room was right next to the elevator shaft, so it was quite noisy, and the noise would happen anytime someone used it, which was disruptive to my sleep. Reception was also very slow. I spent 20+ minutes waiting in line at reception multiple times even for simple things. That seemed to be a frustration for multiple guests.
Nice location right along the main street of a really great area. Walkable to the beach, some nice restaurants, and drug stores. Loved having a balcony to sit on and take in the air. The piña coladas at the upstairs bar were top notch. The breakfast in the morning was really good, especially the fresh juices.
Stayed in January 2024
Reviewed: 3 April 2024
Kennp
United StatesNot much excitement. Stayed on the 8th floor . The sound of Chairs scrapping the floor or being dragged around could be heard every morning at 6 am. Could also hear elevator throughout the night
Modern and clean
Stayed in March 2024
Reviewed: 29 March 2024
Dana
United StatesLoved the pool!!! The room was a little different than I thought buts still nice.
Stayed in March 2024
Reviewed: 29 March 2024
Gail
United StatesOutside noise. Too far from beach.
Staff was excellent. Very accommodating.
Stayed in March 2024
Reviewed: 23 March 2024
Shuwan
United StatesThe rooms was not to my expectation judging from the photos. They were not worth the price paid.
Stayed in January 2024
Reviewed: 14 March 2024
Marvet
United StatesWhere the wash basin is situated. I think it should have been in the bathroom.
Stayed in March 2024
Reviewed: 11 March 2024
Felicia
United StatesThis was our second trip to this hotel. First trip room was better and the view. We had to exchange rooms this last trip because TV did not work. We had a king bed and got 2 queen beds.
Convenient to alot of things.
Stayed in March 2024
Reviewed: 10 March 2024
Lori
United StatesLocation, roof top pool, staff
Stayed in March 2024
Reviewed: 9 March 2024
Byrne
United StatesLocation
Stayed in February 2024
Reviewed: 5 March 2024
Gregory
United StatesLocation was excellent, and the room was clean and up to date.
Stayed in March 2024
Reviewed: 29 February 2024
Maria
United StatesI didn’t like that we got a handicapped (did not request) room with a seat inside the bathtub that looked a little stained at the bottom. 45 charge was only for food So for us it was not a good value because we were out enjoying the sights and our breakfast was already included with the hotel price.
The hotel was very clean, the beds were very comfortable.
Stayed in February 2024
Reviewed: 27 February 2024
Penelope
United StatesThe sink not attached to the bathroom. Definitely a business person’s room.
Staff was very helpful, welcoming, and kind.
Stayed in February 2024
Reviewed: 29 January 2024
Kimberly
United StatesThe main restaurant was closed and the rooftop bar was out of empanadas every day.
Rooftop bar and pool was great.
Stayed in January 2024
Reviewed: 16 January 2024
Marguerite
United StatesThe air conditioning was extremely loud it sounded like a plane taking off when it started in my room. I didn’t ask to be switched because I hate moving to another room but I should have. It didn’t let me sleep soundly.
The staff and especially housekeeping staff were excellent and friendly
Stayed in January 2024
Reviewed: 14 January 2024
Thomas
United StatesNice property, close to another Marriott property for the beach
Stayed in January 2024
Reviewed: 10 January 2024
Timothy
United StatesBooking users need to know the hotel charges a mandatory $45/night "Destination" fee that becomes a credit on your bill. You can use that $45 at the hotel for food, drinks, etc. every day or lose it. DO NOT book a room that includes breakfast! Use that $45 for breakfast or drinks. We booked a room with breakfast--BIG mistake. Because we arrived late the day of check in--after 7--we could not use that night's $45. The hotel manager refused to take that off that first of our three nights stay. Booking needs to include this information about this $45 fee in the hotel's profile. Also, housekeeping was a disaster. Our second morning, we tipped the housekeeper as we left the hotel around 9:45. When we returned after 3, our room was still not serviced. I am a multi-decade loyal Marriott customer. We would not recommend this property.
Good location.
Stayed in January 2024
Reviewed: 8 January 2024
Paul
United StatesLack of furniture/storage. No dressers. Had to leave clothes in suitcase.
Hotel was a good choice for our vacation stay. Buffet breakfast was the best ever experienced. Friendly staff.
Stayed in January 2024
Reviewed: 1 January 2024
Diana-colombia
United StatesThe restaurant food was the worst, the menu poor and expensive
the location of the hotel, close to everything the room was very comfortable and clean the staff was very helpful and friendly
Stayed in December 2023
Reviewed: 26 December 2023
Tawana
United StatesThe last 2 nights there was a party/celebration going on that I could hear. But I was still able to sleep. It just woke me up.
NA
Stayed in December 2023
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