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Reviews of AC Hotel by Marriott San Juan Condado 4 stars

1369 Ashford Avenue, Condado, 00907 San Juan, Puerto Rico

#29 of 79 hotels in San Juan

Guests' Choice

Review score

Based on 1195 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 28 April 2024

    9.0
    Amazing.
    • Leisure trip
    • Family with young children
    • Two Queen Beds with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    Hotel was close to everything including restaurants, beach and night life. Staff was helpful with recommendations for daily activities. Hotel pool was perfect and never crowded. Gym was clean. Drinks and food at the hotel restaurant was on point.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    It was an good stay overall however full communication regarding the replacement room would have made the stay more acco
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    I reserved a king room but upon check in I was told the king rooms were overbooked and I would be placed in a double Queen room however I wasn’t told that it was a hearing accessible room. Given the room we were placed in, we didn’t have seating accommodation, which was a major drawback for us. This was not mentioned to us either when the option was presented. We were very disappointed to be placed in a room without a sofa, especially since a lot of our time was spent in the room given the purpose of our trip.

    Proximity to pharmacy, great food options nearby, overall location.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Two Queen Beds with Balcony
    • Stayed 2 nights

    The location and room!!!

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately our room was right next to the elevator shaft, so it was quite noisy, and the noise would happen anytime someone used it, which was disruptive to my sleep. Reception was also very slow. I spent 20+ minutes waiting in line at reception multiple times even for simple things. That seemed to be a frustration for multiple guests.

    Nice location right along the main street of a really great area. Walkable to the beach, some nice restaurants, and drug stores. Loved having a balcony to sit on and take in the air. The piña coladas at the upstairs bar were top notch. The breakfast in the morning was really good, especially the fresh juices.

    Stayed in January 2024

  • Reviewed: 3 April 2024

    7.0
    Relaxing couples trip. No major complaint at all
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Not much excitement. Stayed on the 8th floor . The sound of Chairs scrapping the floor or being dragged around could be heard every morning at 6 am. Could also hear elevator throughout the night

    Modern and clean

    Stayed in March 2024

  • Reviewed: 29 March 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • King Room
    • Stayed 4 nights

    Loved the pool!!! The room was a little different than I thought buts still nice.

    Stayed in March 2024

  • Reviewed: 29 March 2024

    7.0
    Nice place not sure I would stay again.
    • Leisure trip
    • Couple
    • Two Queen Beds with Balcony
    • Stayed 7 nights

    Outside noise. Too far from beach.

    Staff was excellent. Very accommodating.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Executive Room with Balcony
    • Stayed 4 nights

    The rooms was not to my expectation judging from the photos. They were not worth the price paid.

    Stayed in January 2024

  • Reviewed: 14 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    Where the wash basin is situated. I think it should have been in the bathroom.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Hotel Stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    This was our second trip to this hotel. First trip room was better and the view. We had to exchange rooms this last trip because TV did not work. We had a king bed and got 2 queen beds.

    Convenient to alot of things.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    9.0
    It was a relaxing vacation with my 20 year old daughter. Hotel was perfect for us!
    • Leisure trip
    • Family with young children
    • Two Queen Beds with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    Location, roof top pool, staff

    Stayed in March 2024

  • Reviewed: 9 March 2024

    7.0
    Good
    • Family with young children
    • King Executive Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in February 2024

  • Reviewed: 5 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Location was excellent, and the room was clean and up to date.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    7.0
    The hotel is very nice and the area is good for walking and seeing some sites however it is not on a great beach there a
    • Leisure trip
    • Family with young children
    • Two Double Beds with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t like that we got a handicapped (did not request) room with a seat inside the bathtub that looked a little stained at the bottom. 45 charge was only for food So for us it was not a good value because we were out enjoying the sights and our breakfast was already included with the hotel price.

    The hotel was very clean, the beds were very comfortable.

    Stayed in February 2024

  • Reviewed: 27 February 2024

    7.0
    The restaurant by the pool offered a wonderful breakfast & dinner. Wonderul staff. We will miss Yraida & Janel
    • Leisure trip
    • Family with young children
    • Two Queen Beds with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    The sink not attached to the bathroom. Definitely a business person’s room.

    Staff was very helpful, welcoming, and kind.

    Stayed in February 2024

  • Reviewed: 29 January 2024

    9.0
    Great clean hotel in great location.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    The main restaurant was closed and the rooftop bar was out of empanadas every day.

    Rooftop bar and pool was great.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    The air conditioning was extremely loud it sounded like a plane taking off when it started in my room. I didn’t ask to be switched because I hate moving to another room but I should have. It didn’t let me sleep soundly.

    The staff and especially housekeeping staff were excellent and friendly

    Stayed in January 2024

  • Reviewed: 14 January 2024

    9.0
    The check in staff was amazing !
    • Leisure trip
    • People with friends
    • Two Queen Beds with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nice property, close to another Marriott property for the beach

    Stayed in January 2024

  • Reviewed: 10 January 2024

    7.0
    Disappointing San Juan Stay at the AC
    • Leisure trip
    • Couple
    • King Executive Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Booking users need to know the hotel charges a mandatory $45/night "Destination" fee that becomes a credit on your bill. You can use that $45 at the hotel for food, drinks, etc. every day or lose it. DO NOT book a room that includes breakfast! Use that $45 for breakfast or drinks. We booked a room with breakfast--BIG mistake. Because we arrived late the day of check in--after 7--we could not use that night's $45. The hotel manager refused to take that off that first of our three nights stay. Booking needs to include this information about this $45 fee in the hotel's profile. Also, housekeeping was a disaster. Our second morning, we tipped the housekeeper as we left the hotel around 9:45. When we returned after 3, our room was still not serviced. I am a multi-decade loyal Marriott customer. We would not recommend this property.

    Good location.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Would stay again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Lack of furniture/storage. No dressers. Had to leave clothes in suitcase.

    Hotel was a good choice for our vacation stay. Buffet breakfast was the best ever experienced. Friendly staff.

    Stayed in January 2024

  • Reviewed: 1 January 2024

    8.0
    Nice, I will go back if they don't charge 45$ a day that can use only on their bad food
    • Leisure trip
    • Family with young children
    • Two Queen Beds with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The restaurant food was the worst, the menu poor and expensive

    the location of the hotel, close to everything the room was very comfortable and clean the staff was very helpful and friendly

    Stayed in December 2023

  • Reviewed: 26 December 2023

    8.0
    Lovely stay that I e already recommended to others.
    • Leisure trip
    • Family with young children
    • King Executive Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The last 2 nights there was a party/celebration going on that I could hear. But I was still able to sleep. It just woke me up.

    NA

    Stayed in December 2023

  • Reviewed: 23 December 2023

    7.0
    Comfortable and location good!
    • Leisure trip
    • Family with young children
    • Two Queen Beds with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Pool deck a little smaller than we thought but ok as it wasn’t busy!

    It was a good location for outside of Downtown! Took 1.5 hours to walk though so you need a car! They give you money each day towards food so that was good!

    Stayed in October 2023

  • Reviewed: 22 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two Queen Beds with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Convenient location to stores, restaurants, the beach all within walking distance.

    Stayed in December 2023

Showing 1 – 25

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