Calle 4 Clemenceau, Condado, 00907 San Juan, Puerto Rico
#68 of 84 hotels in San Juan
Guests' ChoiceBased on 570 hotel reviews
7.2Cleanliness
7.8
Comfort
7.7
Location
8.4
Facilities
7.1
Staff
8.4
Value for money
7.4
Free WiFi
7.8
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End of dialog contentReviewed: 18 May 2024
Kimberly
United StatesThey didn’t put in canario lagoon hotel they put us it’s sister Ábitta boutique hotel due to construction at canario lagoon and we weren’t told until til arrived! Paid for balcony got none!
The pool and staff! Cleanliness!
Stayed in May 2024
Reviewed: 28 March 2024
Steve
United StatesCleaning staff was loud in the mornings
Location
Stayed in February 2024
Reviewed: 16 February 2024
Maranda
United StatesThe rooms are very outdated. There was a musty smell. They're doing some remodeling, so that might change soon. The elevator worked, but it was kind of rickety, so we were afraid to use it. The beach is not a swimming beach. Swimming is prohibited due to strong rip currents. That's not the hotel's fault, but they shouldn't advertise being close to the beach, because most people would assume they can swim with that advertisement.
The staff was very friendly and accommodating. The room was clean, and the bed was comfortable. It was close to nice restaurants and the ocean.
Stayed in February 2024
Reviewed: 12 February 2024
Sharon
CanadaHotel under renovation
Had the use of Nextdoor facilities which we loved
Stayed in February 2024
Reviewed: 4 February 2024
Richard
United StatesBreakfast was really weak, place was under construction…no front desk staff on site (used hotel next door)
Excellent value and location
Stayed in February 2024
Reviewed: 29 January 2024
Appleby
United StatesWe were not aware of all the construction on the building or the noise from nearby sites. We heard beeping all night, making it difficult to sleep. And the construction left the access to the hotel wide open for anyone to walk in without using the security code. And on the 3rd floor, we had issues with hot water being available and if anyone flushed their toilet we got blasted with cold water. The elevator was a scary experience so we took the stairs for the remainder of our stay. And although the AC was on, our room was very muggy and hot, despite having the AC set to 61 degrees. I would have appreciated being informed that we had to check in next door at another hotel before arrival; not at 8 pm when we showed up at the location.
The beds were extremely comfortable and there were plenty of pillows. The location was right next to our event venue and close to lots of restaurants. The bathroom was clean with working toile and shower.
Stayed in January 2024
Reviewed: 26 January 2024
Victor
United StatesThe property is in renovation. I think a polishing of the flooring is needed. The elevator also needs work.
The location is great. The room was very clean and comfortable.
Stayed in January 2024
Reviewed: 27 November 2023
Maria
Puerto RicoNeed to change the menu daily. You had the same menu every day. eggs and Sauage. maybe have a day with pancake, ham or bacon.
complete breakfast was good. very good service.
Stayed in November 2023
Reviewed: 2 November 2023
Victor
United StatesThe air conditioner did not work properly the room was very damp
The pool the breakfast the location
Stayed in October 2023
Reviewed: 2 October 2023
Saez
United StatesNo hot water.
Location and personnel.
Stayed in October 2023
Reviewed: 8 September 2023
Carmen
United StatesNo elevator at all after I paid they told us it wasn't working which was a bummer , only great thing was the porch honestly
Breakfast was good , elevator didn't work , and pool was shared with the hotel next door , pictures are no justice but was an ok place after all , but for the price was a big no no would I stay there again well only if it's 50$ it was not worth almost 200$ staff was great
Stayed in September 2023
Reviewed: 7 September 2023
Kayla
United StatesThe door was so difficult to close and open we actually were scared
Staff was excellent I can’t thank them enough! It’s the actually infrastructure of the space that’s trash. Staff is the only thing that made our experience pleasant
Stayed in August 2023
Reviewed: 24 August 2023
Igor
United StatesThey put me in room facing a building construction, so it was impossible to sleep after 6am. Also, the bathroom flush wasn’t working properly.
The breakfast and staff were really nice. Location was also really good.
Stayed in August 2023
Reviewed: 20 August 2023
Ilgin
United StatesDue to the construction next door parking and driving around is a bit complicated, amd there’s a lot of dust around if you are on the lower floors. The elevator stopped working so we had to carry our luggage down on our way out. It is a tourist neighborhood so it was overpriced for the service provided.
This hotel is great for an overnight stay in Contado. It is truly a no frills place, but had everything needed for one night. Staff was very helpful and nice.
Stayed in August 2023
Reviewed: 17 August 2023
Miranda
United StatesThe staff was nice and very helpful and respectful.
The mattress was old and extremely uncomfortable plus the power went off on the entire hotel for a few minutes twice that night during our stay.
Stayed in August 2023
Reviewed: 7 August 2023
Jeffrey
Puerto RicoExtremely humid all the time, the floors are not well kept, and the parking is a mess. They need more staff in the valet.
Great location, staff was really helpful and attentive. The breakfast was good
Stayed in August 2023
Reviewed: 7 August 2023
Jessica
Puerto RicoWe didn't know the areas where on remodeling and the way in always was and issue.
I like the pool and the lobby
Stayed in August 2023
Reviewed: 31 July 2023
Olga
Puerto RicoI loved the room, it was more spacious than I thought it would be. Staff was good, as well as their breakfast.
Stayed in July 2023
Reviewed: 25 July 2023
Brianee
United StatesThe hotel is very outdated. The pool access was at the sister hotel next door and laundry access was across the street at the Holiday inn express, which btw was almost $10 to wash and dry a small load and there isn’t a place to get quarters. The balcony was covered by scaffolding and construction almost every morning. The AC was leaking in the room and had to use my ice bucket to catch the water and a towel under the balcony door to keep the bugs out.
It had a cozy feel to it, the staff were very friendly, inviting, and accommodating. The location of the property was convenient. Was able to get just enough quarters from the front desk for laundry.
Stayed in July 2023
Reviewed: 12 July 2023
Francklin
United StatesRooms are to small
Location
Stayed in June 2023
Reviewed: 4 July 2023
Yomiran
IsraelThe breakfast hall is small and packed, almost no place to hang clothes in the room, the ac was noisy, the elevator is a bit scary and old.
Very nice staff, amazing location, reasonable pricing, clean.
Stayed in July 2023
Reviewed: 1 July 2023
Emma
United StatesWish there was more than one key, or a swipe system. Made it hard to separate the group and have someone without a key.
Great location, excellent breakfast, plenty of space in the room!
Stayed in June 2023
Reviewed: 29 June 2023
Isabelle
CanadaSame standard breakfast everyday (eggs, bread, coffee, etc.). The equipments would need some updating, the decoration also. I am also having to resolve an issue with the supposedly temporary deposit taken from my credit card the night before I checked in that hasn't been reimbursed a week later.
The employees were very nice. Friendly Hotel in a nicely situated neighborhood with all the basics: wi-fi, A/C etc. No muss no fuss. Close to restaurants and the beach. It is a place to sleep in before going out all day.
Stayed in June 2023
Reviewed: 25 June 2023
Jenna
United Statespool next door was fine but rarely any towels available and when asked for at the desk not provided.
location was perfect, staff super friendly and helpful and breakfast was awesome!
Stayed in June 2023
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