Room had terrible view of a roof top. Lot to pay for that.

Good food and drink near the pool. Good breakfast buffet. Staff was helpful. Location was good with beach front and about 11 miles to Old San Juan. Tours picked up at this hotel and so did the cruise line.

Stayed in April 2024

When I went to breakfast and was going to pay; the waiter seemed a little annoyed that I wanted to pay with my card instead of charging to the room. But that also could have been because they were really busy. The only thing I didn't like was some of the staff made the assumption that guests were going to put charges to the room. I think guests should be asked how they would like to pay instead of assuming everyone wants to make a purchase that way. That wouldn't prevent me from visiting again, it's just something to would be aware of next time I stay.

Staff was always polite. They had security at various locations on the property. The staff was quick to attend to customers, taking the initiative to make sure they're guests were ok.

Stayed in May 2024

This major hotel although in the major metro area is a somewhat isolated.

The pools, hot tubs and shallow ocean water off the beach were all nice.

Stayed in April 2024

The water went out for a hole day and could not use the bathroom or flush a toilet so we said something and was told we would get something done but did not see anything.

The people

Stayed in April 2024

Public restrooms were not clean.

Stayed in April 2024

At these prices, it was only ok. We ended up going off-site for most meals. Pool area was cramped because people (with staff helping for tips) were reserving lounge chairs all day with towels, instead of letting them circulate to active users. Was hoping for more of an all-inclusive, care-free feel, but felt like we were often having to manage cost or availability.

Beach cove swimming, as well as the pool. Also morning yoga.

Stayed in February 2024

Was not made aware clearly about the meal plan including or excluding breakfast. I selected with breakfast and confirmed my booking. Later was disappointed to be charged for breakfast. They force the customers wear a band for the number of days stay and this cannot be removed. I did not like this to be worn for three days and also take bath, go into swimming pool with it etc. did not feel nice and hygiene. We got checked in very late around after ten PM and none of the restaurants would accept a delayed dinner Very pricy and not value for money given an old property and tired looking restaurants, carpets etc.

strategically located and courteous staff

Stayed in April 2024

No microwaves in the rooms

Love the facilities, clean, personnel was excellent

Stayed in April 2024

Nothing

We absolutely loved all the food options and the Starbucks in the property.

Stayed in March 2024

The rooms need new carpet and to be painted. The bathroom was great.

The lobby area was very nice, and the restaurants were very good. The location was amazing.

Stayed in April 2024

For what you pay, it’s a lot, as no food or drink is included in that cost.

The location was great, close proximity to Old San Juan and the airport. We had breakfast one day at the hotel and it was decent. And dinner one day by the pool and that was good too.

Stayed in March 2024

Loved the spa massage

Stayed in April 2024

We had to change room as the first one we were given did not have a good view. Lines at the front desk were very long. The standard of the Lola's was poor and was overpriced. There was a charge for use of snorkels and they were often not available and

Beach, breakfast, water front area (in front of pool), swimming, proximity to Old Town San Juan

Stayed in February 2024

The week we went was winter break for NYC schools so the pool and beach were crowded. It was difficult to get a chair unless you went down early to reserve a chair with towels. The pool needs maintenance and some of the tiles are falling off/missing. Food at the hotel was ok.

Hotel was very convenient to the airport. Easy walk to downtown San Juan for shopping and restaurants. Beach was nice. Ice cream shop was good but service was slow

Stayed in February 2024

The property is dated.

The service was excellent

Stayed in March 2024

The on property food was just okay.

Great location! Right on the beach and can walk to Old San Juan (40 minutes)

Stayed in March 2024

I would it love more options of food. More vegetarian options

Room was clean, the beach was awesome!

Stayed in March 2024

service has declined over the past 5-8 years

beach resort and diverse F&B options

Stayed in March 2024

Pool was freezing room was noisy

Location

Stayed in February 2024

The restaurant that serves breakfast...I had to wait over 30 mins to get a seat... you need a 2nd breakfast restaurant location.

Closeness to ocean, friendly staff, free bottled water, comfortable room

Stayed in February 2024

Pool was very dirty, and human bowel was clearly seen.

NA

Stayed in February 2024

The pastries were not fresh and needs more choices. The outlets in the room needs updating.. a few did not work.

That it was buffet style ..

Stayed in February 2024

Good beach

Stayed in February 2024

It was very expensive and I was disappointed that breakfast wasn’t included in the expense

The rooms were larger than expected and the hotel looked well managed and cared for.

Stayed in February 2024