PR-612 Barrio Caonillas Abajo, 00641 Utuado, Puerto Rico
#1 of 1 hotels in Utuado
Guests' ChoiceBased on 241 hotel reviews
9.1Cleanliness
9.3
Comfort
9.2
Location
9.2
Facilities
9.2
Staff
9.4
Value for money
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Asia
United StatesThe food is the same menu everyday and limited options that are not flavorful. Definitely had better vegan dishes than the ones that were provided and they were expensive for what you get.
Amazing scenery. So peaceful & tranquil.
Stayed in April 2024
Reviewed: 11 May 2024
Rachel
United StatesThere was no air so it did get a bit humid and stuffy in the rooms. There is a fan, but ours was excessively clicking so we turned it off.
The location was beautiful, but a little difficult to get to. Give yourself a little extra time and go according to the directions they send. It’s a very relaxing and peaceful spot. The hikes are worth it, especially the one to the waterfall. Make sure you bring lots of sunscreen and water.
Stayed in April 2024
Reviewed: 8 May 2024
Alexia
SpainAlthough the food is some of the most healthy we’ve had on the island and the breakfast was great, the dinner could be further improved, as the tastes were lacking. With this improvement, it would have been a much more complete experience.
The full immersion into the rainforest, with spectacular views and an atmosphere that was super relaxing whether it rained or shined. great pool area, comfy beds / room space with hammock, healthy food and pleasant walking trails. the cacao ceremony was also very pleasant. highlighted staff members: Veronica and Alexandra. Checkout at noon is a great plus.
Stayed in May 2024
Reviewed: 8 May 2024
Ashley
United StatesWe were not that impressed by the food at the restaurant
Loved hiking to the nearby waterfall
Stayed in April 2024
Reviewed: 6 May 2024
Vera
United StatesNothing
We loved everything about our stay in Casa Grande! The beautiful nature, the delicious vegan food, the super friendly staff, the yoga classes and so on. Thanks for this amazing time!
Stayed in May 2024
Reviewed: 4 May 2024
Kristine
United StatesFood was meh, left often for meals which was time consuming from this location. I have been on a vegan diet in the past, for context, but did not find their food very appetizing or interesting.
Amazing property, great pool and views
Stayed in April 2024
Reviewed: 2 May 2024
Aron
Puerto RicoMake sure you follow the directions from the hotel. There's lots of ways to get lost on the way there!
Kind of a chill camp like vibe. Beautiful location. Everyone is nice and chill. Vegan meals were fantastic.
Stayed in April 2024
Reviewed: 1 May 2024
Rosanne
United StatesNothing other than the cost of the spa treatments was quite high.
The property and surrounding area were beautiful! The food was delicious and the yoga teacher, Alexandria, was excellent!
Stayed in April 2024
Reviewed: 21 April 2024
William
United StatesNothing really
Breakfast was exceptional. In addition, if you brought food with you, the staff would heat it up for you in the kitchen.
Stayed in April 2024
Reviewed: 17 April 2024
Holly
United StatesI didn’t feel there was a lot to do. I tried to join the yoga class - there wasn’t any space for me to join. I would assume if that is the only activity going on there would be enough space for all guests. I wish there was more selection or variety in food.
Beautiful property and views, very nice rooms. Wonderful staff.
Stayed in April 2024
Reviewed: 15 April 2024
Mark
CanadaHaving to leave
Amazing retreat setting, the yoga was wonderful - thoroughly recommend the 08:00 yoga followed by lovely breakfast.
Stayed in April 2024
Reviewed: 14 April 2024
Eugenio
United StatesNothing
It was quiet and peaceful
Stayed in March 2024
Reviewed: 7 April 2024
Altroyneka
United StatesUmm no A/C but that was in the description was a wonderful stay I’ll definitely be back
The views were breathtaking and everyone so nice even the other visitors
Stayed in January 2024
Reviewed: 6 April 2024
Liz
United StatesIt was a bit far away and inconvenient to go to other places. However if you are looking to just check out, relax, and not go anywhere else, it is perfect. I found the food options to be a bit limited and expensive. Vegan is fine, it’s just that they ran out of things, often the dish I was hoping to have. Being so remote made it difficult to find other options if you were in the mood for something different.
The property was beautiful. Nestled in the mountains and very peaceful.
Stayed in April 2024
Reviewed: 3 April 2024
Orneliz
Puerto RicoPeaceful, quiet, surrounded by nature, clean, good food, nice personnel, river with waterfall nearby, short hiking experience nearby.
Stayed in March 2024
Reviewed: 2 April 2024
Jennifer
United StatesView from room was not good (garden view) and there was a slightly moldy smell in the room. Needs to be updated.
Be prepared it is a drive from Utuado and is a windy, dangerous road, so this is for drivers who are confident!
Stayed in March 2024
Reviewed: 31 March 2024
Martin
SwitzerlandGood and healthy breakfast, diner very good, good beer, location is outstandig, in the midst of a rainforest, staff very friendly and helpful, local sourcing appreciated very much
Stayed in March 2024
Reviewed: 30 March 2024
Jose
United StatesThe bed mattress is a bit uncomfortable. The food is great. However, they should offer a variety of other dishes, especially for people who stay for more than a night.
The place offers a great atmosphere to be relaxed. The staff are super kind and available for you every time you approach them. Overall, the resort is a great deal for you to disconnect from your work and daily stress.
Stayed in March 2024
Reviewed: 24 March 2024
Marion
United StatesI liked everything!!! The food was very delicious, the staff so warm and friendly and the view on the mountains was incredible! If I were coming back to PR, it would be the fort place for me to stay!!! I felt so at peace and inspired by the surrounding nature.
Stayed in March 2024
Reviewed: 21 March 2024
Georgia
United KingdomOur only small let down was the staff member on reception during our stay, when we asked her questions she responded as if we were stupid. It made us feel a little unwelcome.
We had a great experience here with the highlight being the complimentary yoga in the mornings. The restaurant was very tasty including the local green bananas and orange wine. Although a little on the pricey side!
Stayed in March 2024
Reviewed: 9 March 2024
Roberta
United StatesNeed to change out the menu every other day at least. Would like to know what the animals and the nights sounds were.
Liked the food and location.
Stayed in February 2024
Reviewed: 9 March 2024
Joco1968
United StatesBeautiful location. Excellent food and atmosphere.
Stayed in February 2024
Reviewed: 9 March 2024
Silvia
NetherlandsWe didn’t try the restaurant as it looked a bit overpriced for the type of food. Filtered water available at reception was at room temperature, aka warm, should have ice in it.
Best stay of my entire Puerto Rico holidays. This place is magical. We stayed there 2 nights and I would recommend that as a minimum.
Stayed in March 2024
Reviewed: 8 March 2024
Wolfgang
Puerto RicoRoom was on their laundry, smelly and noisy. Food was not our taste, even my wife is vegetarian. No spice. I got very sick from a mushroom BLT. I asked the staff I'm the mushrooms are fresh prepared, she assured me every thing the serve was fresh. After the meal I got very sick to my problems with warm-ups mushrooms. The mushrooms where fresh when they prepared them proboly a day before and warmed the up in the morning. It happened to me several times in live, that is why I ask.
Very quiet, beautiful surroundings, waterfalls, stunning river scenery. Nice temterture
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content