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  5. Reviews of Condado Palm Inn San Juan, Tapestry Collection by Hilton

Reviews of Condado Palm Inn San Juan, Tapestry Collection by Hilton 4 stars

55 Condado Avenue, Condado, 00908 San Juan, Puerto Rico

#84 of 84 hotels in San Juan

Guests' Choice

Review score

Based on 1426 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.0

  • Facilities

    8.0

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    7.8

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Showing 76 – 100

  • Reviewed: 22 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Buffet breakfast lack of choices and small pool

    Staff Location Clean

    Stayed in March 2023

  • Reviewed: 12 March 2023

    8.0
    very small balcony but a great view and great location
    • Leisure trip
    • Couple
    • Premium King Room with Sofa Bed and Partial Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    Small balcony

    24 hour pool and Jacuzzi and the view

    Stayed in March 2023

  • Reviewed: 11 March 2023

    8.0
    Satisfactory
    • Leisure trip
    • Group
    • Premium Queen Room with Two Queen Beds and City View
    • Stayed 6 nights

    Wish there was a lunch/dinner option, larger gym area would be nice too.

    Good value for price paid, generally clean and room looked recently furnished.

    Stayed in March 2023

  • Reviewed: 10 March 2023

    8.0
    Excellent front line staff at check in. Especially to Frances & Jose.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I believe I overpaid way too much

    N/A

    Stayed in March 2023

  • Reviewed: 9 March 2023

    8.0
    We were happy with our stay at Best Western Condado.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 8 nights
    • Submitted via mobile

    We had to pay $200 additional for parking

    Clean beautiful room

    Stayed in March 2023

  • Reviewed: 8 March 2023

    9.0
    Awesome
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    I thought I reserved an ocean view but that’s not what I got

    The staff was awesome!!! I thought I left my watch and bracelet so I called back to the hotel. Frances was awesome she went to the room and looked for me and assured me that management would reach out to me first thing the next morning and they did(did get manager name but she was awesome) Blessings was that my sister had grab them off the table for me so I let the manager know that when she called !!

    Stayed in March 2023

  • Reviewed: 7 March 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom door does not fully close because it’s a sliding door and it has gaps on either side Wish jacuzzi was slightly hotter

    Jacuzzi, bed was comfortable, location, & staff

    Stayed in March 2023

  • Reviewed: 1 March 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Premium King Room with Sofa Bed and City View
    • Stayed 3 nights
    • Submitted via mobile

    My room wasn't all the way clean there qas a pile of hair in the corner of the bathroom floor. and random hair on floor throughout the room. Hoping it was an isolated event. The pool and jacuzzi are nice. and there are two restaurants at the base of the hotel. and Starbucks, and expanded CVS and Walgreens adjacent to the hotel.

    Nice facility overall and great location.

    Stayed in February 2023

  • Reviewed: 23 February 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    I have stayed in motels and hospitals that had nicer rooms. There was absolutely no decor and besides a large lamp for lighting a small plastic lamp on a desk. I was only staying one night as i was passing through but i wouldn’t stay there as a vacation spot, specially not for the price. Perhaps if it was half the cost it would have been ok, but after including the parking it was about $530 which was way too much for what it was.

    The beds were were ok and room was clean. The location was good.

    Stayed in February 2023

  • Reviewed: 18 February 2023

    9.0
    It was a nice stay. Great price.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The shower was missing a sliding door. The construction going on at the hotel was loud and distracting. The elevator was broken for two days. There were no ice machines available in our building. Ice was only available in the other high rise building. There was limited sunlight in the pool area.

    I liked the location and the room accommodations. The staff was friendly and capable too. The breakfast was satisfactory. The beach club was accommodating. Great view and I liked the open air balcony.

    Stayed in February 2023

  • Reviewed: 18 February 2023

    8.0
    Very good
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    A little over priced for the quality and location, but was a busy week.

    Breakfast was good, a little limited but staff were great.

    Stayed in February 2023

  • Reviewed: 11 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Customer service at check out was in satisfactory

    Did not receive breakfast front desk worker was very disgruntled

    Stayed in February 2023

  • Reviewed: 11 February 2023

    7.0
    A pleasant and accommodating experience.
    • Leisure trip
    • Solo traveller
    • Premium King Room with Sofa Bed and City View
    • Stayed 3 nights

    Some construction noise from some of the workers, working on the balconies too early in the morning.

    The Hotel and rooms are very clean and rooms have great views of the area.

    Stayed in February 2023

  • Reviewed: 6 February 2023

    8.0
    it was very nice and clean. would stay again.
    • Leisure trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds and Partial Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    balcony was about a foot wide. so you couldn’t sit outside on it.

    close to the beach. had a beach view.

    Stayed in February 2023

  • Reviewed: 2 February 2023

    7.0
    Clean and great location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking cards hardly worked...outdated equipment.

    N/a

    Stayed in January 2023

  • Reviewed: 1 February 2023

    9.0
    Great location, nice room, good vibe
    • Leisure trip
    • People with friends
    • Premium Queen Room with Two Queen Beds and City View
    • Stayed 1 night
    • Submitted via mobile

    It was a little pricey for a 1 night stay but given all they offered I think it was probably worth it.

    The hotel is in a great location, just a block away from the beach. A lot of restaurants are nearby and two 24 hour pharmacy/convenience stores. The room was very spacious and nicely furnished everything was really clean. All the staff were friendly and accommodating.

    Stayed in January 2023

  • Reviewed: 25 January 2023

    8.0
    Very pleased stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Charge for breakfast says included on booking

    I thought breakfast was included but there was a charge for breakfast

    Stayed in January 2023

  • Reviewed: 9 January 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 5 nights

    Breakfast should consist of fresh stuff and fruits as well. There is no tomato, no cucumber, basically nothing fresh. I think that's why there are so few people having the breakfast. The variety of food could be larger. 12th floor rooms do not have windows that you can open. Otherwise nice place to stay, good vibes. Pools are open all the time – bravo! Stuff is nice as well.

    Stayed in January 2023

  • Reviewed: 9 January 2023

    8.0
    great location, breakfast not included
    • Leisure trip
    • Solo traveller
    • Premium King Room with Sofa Bed and City View
    • Stayed 2 nights
    • Submitted via mobile

    breakfast not included

    Location, walking distance from the beach, in front of cvs and walgreens the room was comfortable, the gym, pool and jacuzzi were nice.

    Stayed in January 2023

  • Reviewed: 7 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 7 nights

    Money blocking in my bank account. Many changes, not clear, what hotel to do.

    Very helpful staff, including reception and cleaning personal.

    Stayed in January 2023

  • Reviewed: 3 January 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    The hotels location was perfect! It is conveniently located right next to a Walgreens, CVS, Starbucks and several restaurants. We enjoyed a few meals at Julian's and the Asian restaurant across the street. The drinks and food at restaurant at the hotel was pretty tasty as well. There are plenty of place to grab souvenirs down the block. The beach is across the street about a 2 minute walk. The staff were quick to meet any requests we had and were very friendly. They even made sure we had a ride back to the airport. I enjoyed relaxing in the jacuzzi and hanging out in the covered areas by the pool. My only complaint is that the water in the shower was very hot , which was odd considering the faucet water super hot. I would definitely stay here again and I've already recommended it to a few friends.

    Stayed in December 2022

  • Reviewed: 3 January 2023

    9.0
    great location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    poor GYM and expensive breakfast

    location, beach club

    Stayed in December 2022

  • Reviewed: 30 December 2022

    8.0
    lovely time
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    a bit noisy at night but overall manageable.

    great location and good value

    Stayed in December 2022

  • Reviewed: 27 December 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Bath Tub - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything is with in walking distance

    Stayed in December 2022

  • Reviewed: 14 December 2022

    7.0
    Unpleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Loud noise around the rooms no insulation we couldn’t sleep during stay

    Front desk staff

    Stayed in December 2022

Showing 76 – 100

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